Software Status Bulletin
GC/LC/CE CHEMSTATION G2070BA
Known Problem Report as of Mar 12 2009 2:51AM
Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software
product designated above. The SSB is derived from Known Problem Reports (KPR)
which result from user problems that have been classified as documentation
problems or software defects. When a KPR is written, an identifying number is
assigned to it, and the KPR is added to the next edition of the SSB.
User inputs that have been classified as Enhancement Requests are not documented in the SSB. User problems that have been submitted, but that have not been classified by the time the SSB is generated are not included in the SSB.
How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the
problem has been reported already, and if there is a temporary workaround
available for the problem, or if the problem has already been fixed by a new
revision. If the problem is not listed in this SSB then you may wish to report
it to the Response Center or to your field support representative.
To determine if your problem is documented in this SSB, first look in the "Keyword Index" section of the SSB. Under each keyword is a listing of one-line descriptions of related KPRs. If any of these sound like yours, locate the KPR # in the "Known Problem Reports" section of the SSB, and read the full KPR. The KPRs in the "Known Problem Reports" section are sorted by KPR #.
There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a
brief description and a KPR #. A KPR may be associated with more than one
keyword.
Known Problem Reports: This section contains KPRs, with all the available information relevant to the problem. KPRs in this section are sorted by KPR #.
Keyword Glossary
Keyword Index
1046 FLD cannot be set up from the GUI
KPR#:1153
Signal change in LC Detector during a run
KPR#:38
two MWD in one instrument: problem to control MWD 2 via GUI
KPR#:43
'Fast Reconditioning' enabled in Normal Mode of capillary pump
KPR#:64
with Column flow of 0.00 ul/min no data acquisition
KPR#:89
EMF indicators do not work
KPR#:135
Using flow gradients during Fraction Collection results in Wrong times in Report
KPR#:179
DAD Diagnosis: lamp indicate green, even when lamps off
KPR#:213
Pressure and Leak test in prep. Pump will not finish, unless Press. released
KPR#:287
Flow composition not updated in GUI when loading new method
KPR#:290
G1321A FLD: cuvette is not correctly recognized
KPR#:407
Starlight and FIA: double start pulsing of G1315C
KPR#:416
G1323B colum setting calles negative value in ChemStation column setting
KPR#:451
DAD Calibration history information logged in chemstation.ini
KPR#:454
Using same detector type twice no selection can be set diagnostic
KPR#:457
Sequence table not accepting options of Next Location/Plate
KPR#:471
G1314C VWD Detector diagnostic test results issue
KPR#:472
Fast Comp. Change / Reconditioning disabled after initialization
KPR#:474
"next plate" option using Vial Trays in Fraction Collection mode
KPR#:475
Customized methods for Noise, Wander, Drift issue
KPR#:476
Injection amount on graphic displayed with one more digit
KPR#:485
Aborting System Test on LC systems might perform error state
KPR#:487
micro pressure test failed randomly
KPR#:561
injection number in column tag not update for non-switching valve TCC
KPR#:715
ECD detector scaling in online plot 10x larger than in the data file
KPR#:787
ChemStation B.03.02 crashes during Fluorescence Scan
KPR#:1085
G1362A RID Calibration Value cannot be entered
KPR#:1189
DAD Selftest does not complete
KPR#:1190
Autobalance not accesible after stopping a sequence with AutoBalance off
KPR#:513
Method Overview: wrong value shown for TCC temperature for "as detector cell"
KPR#:670
impossible to enter a maximum pressure of 600 bar into column information
KPR#:775
Fraction Collector settings of the Peak Detectors table are not saved
KPR#:781
Sample scan not acquired in case of spectral range mismatch for VWD G1314D/E
KPR#:1064
attenuation of 4000 cannot be specified for the Analog Output of VWD G1314D/E
KPR#:1065
G1365C/D Detectors not reporting wavelength scan summary
KPR#:1103
Stop time "as Pump" is not applied to the ELSD after changing the pump stop time
KPR#:1163
loading/changing the method in Offline Chemstation changes parameters of ELSD
KPR#:1164
when solvent recycling for the RID is used the bottle filling still changes
KPR#:1181
FLD Intensity Scan does not start
KPR#:1187
FLD Calibration does not work
KPR#:1188
Column Compartment G1316A/G1316B not available if it is part of cluster
KPR#:1213
CTC: Injection volume not displayed on sampler GUI
KPR#:1227
CTC: UI does not display correct plate
KPR#:1228
AD ChemStation: power failure when starting offline session of second instrument
KPR#:1003
35900 ADC: wrong start time at large positive numbers
KPR#:1162
5890: Data rate 10Hz used, Real Time Plot display is doubled
KPR#:1047
GC system crashes when view/instrument diagram active in Offline
KPR#:422
6890 FPD is missing the "Air" and "Makeup" Actuals in Edit Parameters
KPR#:848
Sequence stops with "nrdy timeout message" with CTC installed
KPR#:979
Initial valve position set to ON before start when it should be OFF; Meth change
KPR#:911
7890A: ALS errors abort sequence; no Retry/Abort option offered
KPR#:914
7890A: Auto Start Macro fails -9999
KPR#:985
7890A rapid control error occurs when method is not compatible with the GC
KPR#:1020
7890A: Method modified after loading if run started from GC keyboard start butto
KPR#:1049
7890: GC Config, Upload meth from GC, Edit GC param are grayed out after run
KPR#:1088
7890A: Method resolution does not occur if column dimensions are the same
KPR#:1092
7890A: resolving method does not set the method status as modified (changed)
KPR#:1094
7890A Full report does not contain ALS module type information
KPR#:1110
7890A Blank method resolution if GC does not connect due to incorrect IP address
KPR#:1112
Can Accept Missing Location Vial in Sequence Table
KPR#:1117
CTC PAL Autosampler overlap options do not work with the 7890A GC only
KPR#:1140
7890A: Signal data is not acquired if oven hold time is set to 0.0
KPR#:1151
Oven parameters & ramp changed after installing column will lower max oven temp
KPR#:1155
7890A: need ability to disable method resolution for columns and valves
KPR#:1166
7890A seq aborts part way through run: "AgGC7890Drv" already has ownership"
KPR#:1169
7890A Slow plunger sets plunger speed to slow for all operations of the plunger
KPR#:1173
7890A: calibrated column length not used or displayed on GC keyboard
KPR#:1176
7890A: HeadSpace information not provided in the GLP + Details Report
KPR#:1180
7890A keyboard is locked even though the Software GC Config is set to unlock
KPR#:1186
7890A: Shutdown events are not published to the software GC Status screen
KPR#:1196
7890A does not show the vial number being injected on the sequence screen
KPR#:1198
7890A Offline session: Sampling diagram is missing
KPR#:1206
Unspecified error after reprocessing a 7890A sequence
KPR#:1229
7890A - Methods may not load on B.04.01 ChemStation
KPR#:1231
Time stamp errors in LC Chemstation & Chemstore, Win 2000 time format ignored.
KPR#:12
error "no string 8008" in sample information
KPR#:299
'Active signals" comment is chopped in MSD TIC title.
KPR#:308
Agilent Active Splitter will sometimes not start up correctly after installation
KPR#:375
Snapshot is not created if method or sequence name is of 40 characters long
KPR#:448
FIA runs with Dual Loop Autosampler are not reproducible
KPR#:491
Acquiring multi-signal data with low SIM Dwell times causes erroneous data.
KPR#:492
Main root path as data path in Preferences does not work for data acquisition
KPR#:777
Report heading show HeadSpace Acquisition method 'modified after loading'
KPR#:1014
Sequence data not stored in the sequence container
KPR#:1051
no audit trail entries for changes of CE specific calibration modes
KPR#:1100
CE ChemStation: No audit trail for "Calibrate" dialog for new calibration table
KPR#:1120
report preview or printout from Report Layout does not trigger report history
KPR#:1122
changes in runtime checklist not tracked in method audit trail
KPR#:1130
deletion of lines with zero amount not tracked in audit trail
KPR#:1131
manual recalibration of a compound not always tracked in audit trail
KPR#:1132
deletion of compound group not tracked in method audit trail
KPR#:1133
Calibrated compound found as uncalibrated one using library search report
KPR#:9
CE ChemStation: Update calibration level ignores area correction
KPR#:889
Run a sequence with recalibration, only the first ISTD is updated
KPR#:1089
Compounds with Amount = 0 (zero) are not deleted from calibration table
KPR#:1104
CE system: Pressure are not applied correctly
KPR#:263
CE: Online plot does not adjust into negative not into y axis
KPR#:302
Not ready condition won't go away after applying external pressure
KPR#:307
CE Timetables entries cannot be selected seperatly
KPR#:500
CE: Partial Sequence initializes very slowly directly after loading a method
KPR#:536
CEMS configuration editor issue removing the MS part
KPR#:682
CE replenishment will stop sequence
KPR#:881
Number format causes autostart macro error #16289 during CE ChemStation start
KPR#:1015
Companion: operator accidently selects Companion cannot leave view
KPR#:1175
ChemStation Companion does not use Multiplier
KPR#:1197
Sequence and method path cannot be changed from the Configuration Editor
KPR#:1
LC Chemstation allows configuring a GC6890
KPR#:275
Configuration Editor displays Port Address of second 68xx instr same as instr 1
KPR#:1224
Custom Reports General cal.Signals always reports uncalibrated peaks
KPR#:208
Excel area % report based on hparea00.xls not created when no peaks identified
KPR#:261
Relative Retention Time solution does not work for uncalibrated peaks
KPR#:980
Cannot resize chromatogram after you have resized it to a little box
KPR#:15
Chemstation Data Analysis Overlay function shows limited signals per window
KPR#:20
no tickmarks/fraction in report and screen, but result.ini present
KPR#:198
Multiplier difference if used in sequence table or calibration settings
KPR#:365
hpistd00.xls fails to produce ISTD report
KPR#:421
DA.M available for "Aquisition only methods" run in a sequence table
KPR#:447
Sequence Summary Reports do not work with Offline DA
KPR#:493
Running with Offline Data Analysis does not allow calibration .
KPR#:494
Signal Overlay toggle buttons work inverse
KPR#:531
error message "Not a range" when opening a data file with very long sample info
KPR#:555
sequence container is not loaded if Blank(s) in the sequence name
KPR#:721
Configured colors set in configuration editor not taken
KPR#:745
multiplier and dilution factor are taken into account for area% calculation
KPR#:773
Calibration Table: From/To column not correctly updated
KPR#:793
Data analysis checks for inj source; acquisition parameters such as column
KPR#:810
Tic marks of fraction collector disappear after integration
KPR#:846
Autoscale doesn't work in GC Chemstation when loading next file
KPR#:913
data files cannot be loaded when the complete data path exceeds 140 characters
KPR#:972
Offline session freezes running online sequence and processing data
KPR#:1001
Certain chromatograms cannot be displayed in user scale
KPR#:1007
ChemStation explorer content may disappear
KPR#:1032
Additions to compound name do not show / print correctly
KPR#:1039
Data analysis autoscales incorrectly
KPR#:1069
7890 GC signal acquired by MSD G1701EA can't be integrated in GC Chem
KPR#:1084
error messages when switching tasks during reprocessing in Data Analysis view
KPR#:1113
difference in integration results between data file and corresponding AIA file
KPR#:1119
Fatal system error when loading 6MB FID1A.CH data file
KPR#:1142
Sequence data stored in data path that no longer is set up in the Preferences
KPR#:1222
Keyword: ECM INTEGRATION/OPENLAB OPTION
wrong file extension for SSizip after navigating in the dialog for saving to ECM
KPR#:585
ChemStation reports with CyberPrinter limited to 30 characters as file name
KPR#:593
ECM->Save Data As changes default SSIZIP file name
KPR#:744
data review does not update the .acaml file
KPR#:774
CE .ACAML file: measured mobility and corrected area are missing
KPR#:966
ACAML export: inconsistent availability of creation date and modified date
KPR#:968
Potential Data loss whith automated transfer to ECM selected
KPR#:1016
entries on saving of methods are twice in sequence logbook with OpenLAB Option
KPR#:1095
upload process to ECM checks for server name in case sensitive way
KPR#:1101
user without corresponding privileges can save report template
KPR#:1102
OpenLAB Option cannot deal with special characters in ECM upload path
KPR#:1106
user without privileges can preview and print reports in Report Layout view
KPR#:1107
Locked ChemStation can be closed and remains in "Busy" state
KPR#:1126
incomplete view initialization when unlocking ChemStation
KPR#:1128
User without corresponding privilege is able to edit Run Time Checklist
KPR#:1129
"System out of memory" exception on uploading large sequence containers to ECM
KPR#:1136
ECM Operator in case of data modification during acquisition and forced upload
KPR#:1156
complete data directory gets uploaded to ECM when Indexing Service switched off
KPR#:1160
OpenLAB Option: message "upload of single run failed" in instrument logbook
KPR#:1183
columns in the Queue Manager are mixed up
KPR#:1201
sample custom fields not written into ACAML file for single samples
KPR#:1203
ECM path dropdown box does not support tokens
KPR#:1204
error message when trying to download a sequence container without data from ECM
KPR#:1205
sequence reprocessing does not continue during Change User
KPR#:1207
Single sample .acaml not created when DA is switched off in runtime checklist
KPR#:1208
OpenLAB Intelligence report can't be created for single runs from ChemStation UI
KPR#:1210
Report history displays a wrong amount in case of a Library Search report
KPR#:1211
OpenLAB Option: Difficulties to lock the ChemStation during reprocessing
KPR#:1212
Only one of the three LIMS fields is written into the .acaml file
KPR#:1214
Problems after moving items from ChemStation to a different LCDF path in ECM
KPR#:1215
Column position of the TCC is only exported to .acaml if the columns are tagged
KPR#:1216
“column autodetect” field in .acaml file not filled correctly
KPR#:1217
Expected RT is written to the “Corr. Expected RT” field of the .acaml file
KPR#:1218
The name of the ISTD compound is not exported to .acaml
KPR#:1220
Incorrect export of calibration curve weighting mode to .acaml
KPR#:1221
Windows administrator can disable OpenLAB Option by removing G2189BA license
KPR#:1223
upgrade installation resets the settings in the Administration Tool
KPR#:1235
OpenLAB Option manual: wrong information on permissions for Administration Tool
KPR#:1237
Displaying method in control module prevents other meth download during seq
KPR#:667
Not Ready Timeout limit is set too short for GC
KPR#:1090
Chemstation does not do extended wash with G2880A & 7683A/B injectors
KPR#:32
7673B/18594B ALS controller does not work with ChemStation B.01.0x
KPR#:538
6850/6890 syringe sizes are not downloaded from ChemStation to GC
KPR#:944
Selecting RTL Help Contents brings up ChemStation Help not RTL Help
KPR#:549
Help for the Purification Software can not be displayed on Windows Vista
KPR#:1105
Opening Reprocessing copy opens also C:\WINNT\System32\CMD.exe
KPR#:33
unexpected information box when initializing Dual Loop Sampler
KPR#:59
ChemStation does not launch when two MWD detectors are configured
KPR#:289
Problems with initialising the 1100 instrument when a DAD G1315C is present
KPR#:294
ChemStation startup failure in case of printer name exceeding 92 characters
KPR#:372
LC/MS or CE/MS ChemStation hangs during startup if the license is missing
KPR#:1209
Installed two A/D licences, one instrument appears
KPR#:18
The procedure entry point Invisible could not be located file UTIL.DLL
KPR#:194
IQ fails after upgrade to B.01.03 if LCMS patches are previously installed.
KPR#:327
Multimode Ion Source Report Will Sometimes Not Print Out
KPR#:377
Retention Time Locking B.01.02 SW will not install on GC Chem B.02.01
KPR#:505
uninstallation of B.02.01 SR1 (upgrade installation from B.xx.xx)
KPR#:554
IQ fails after upgrade of CE/MS ChemStation B.01.03 to B.02.01 SR1
KPR#:565
Upgrade of G2730BA LC/MS Data Analysis only from B.01.01 fails
KPR#:578
duplicate Start Menu entries after upgrade of 2D/3D Data Analysis only
KPR#:582
problems with CE/MS upgrade installations
KPR#:591
GPC software does not work if installed on a path containing a blank
KPR#:702
CE IQ is failing after G2201BA CEMS addon uninstallation
KPR#:806
IQ fails after an upgrade to B.03.01 (LC 3D ChemStation)
KPR#:820
"Installation Verification" reports errors after installation of a patch or SR
KPR#:822
SR2 for B.02.01 does not update Help -> About for Config Editor and IQ tool
KPR#:865
With Chinese ChemStation B.03.01 SR1 IQT fails for G2090BA, G2190BA, and G2730BA
KPR#:899
Chinese ChemStation: IQ fails after upgrade from B.03.01 to B.03.02
KPR#:1004
system files may appear as different in the IQT report
KPR#:1097
Cancelling the installation does not rename the ChemStation backup folder
KPR#:1098
problems with upgrade of G2090BA Data Analysis only ChemStation to B.04.01
KPR#:1114
ChemStation SR Entries in Add/Remove Programs after upgrade installation
KPR#:1124
problems with removing a license and entering a license of different type
KPR#:1170
B.04.01SP1 upgrade installation removes icons of add-on products from Start Menu
KPR#:1219
Uninstallation of ChemStation does not detect addons
KPR#:1236
manual integration not displayed when separate zooming is enabled
KPR#:298
Height-Reject is not take in account during manual integration
KPR#:413
Reporting of negative peaks resulting from Area Summing
KPR#:690
Integration events values not saved by edit entire method
KPR#:694
determination of tangent point on the tailing part of the peak
KPR#:821
Integration unable to handle complex chromatogram for area summation
KPR#:981
Reintegrate "all signals" with Int. Events open only applied for one signal
KPR#:1010
Batch.M does not display special area annotation for manually integrated peaks
KPR#:1050
integration results of manually split peaks may differ from results before split
KPR#:1121
riders found using new exponential baseline mode can not be deleted manually
KPR#:1123
Closing the integration events panel may cause incorrect position of baseline
KPR#:1137
Isoabsorbance and 3D plots not available in data acquired with two DADs
KPR#:325
Keyword: LOCALIZATION, CHINESE
Chinese ChemStation: ramp table does not adapt to control mode of 6850 GC
KPR#:1232
Keyword: LOCALIZATION, JAPANESE
impossible to input Japanese Kanji in Name Pattern field on Preferences dialog
KPR#:962
Japanese ChemStation: VWD Dark Current test fails
KPR#:967
msupdate.exe cannot be executed on Japanese Windows Vista
KPR#:1115
Printed eMethod Note is truncated in Japanese ChemStation
KPR#:1116
Japanese/Chinese Chemstation: instrument curves not displayed
KPR#:1143
Japanese ChemStation: problem in sequence printout with long sample names
KPR#:1168
DDE Comm Failure when starting 6890 with G1888 HeadSpace
KPR#:557
Sequence logfile does not get continued
KPR#:596
Only 20000 lines are kept in the sequence log
KPR#:803
First run of 7890A always generates error in Logbook: undefined symbol, 41276
KPR#:815
partial acquisition sequence overwrites existing sequence logbook
KPR#:1234
AM/PM in time for entries in Method History, also with 24 hour time format
KPR#:10
Pressure unit is not correct on CE ChemStation method printout
KPR#:23
1050 VWD method printout shows too many digits for the Peak Width setting
KPR#:30
During Edit Entire Method, two dialog boxes come up simultaneously
KPR#:114
Operator can edit instrument parameters of a method
KPR#:598
Major error at line 433 in file X:\Astxdrivers\iq\idd\src\ui\ssl1.c
KPR#:697
Method name does not exist in the current directory
KPR#:868
Default_GC.M has a setpoint of 0.0 for the PPIP flow; PPIP icon is red
KPR#:946
StartColumnCompRun for 7890A dirties the method
KPR#:1138
master method may be overwritten with DA parameters from the sequence method
KPR#:1147
offline ChemStation may freeze when saving sequence method during acquisition
KPR#:1157
Method Scouting campaign setup fails with DPI settings > 96
KPR#:1161
6850 Workstation Internal SW error occurred when configuring a column in 6890
KPR#:1202
Error "Identifier (MSO_PPwidth) is illegal or variable can't be manipulated"
KPR#:4
Cannot install G1043A NIST Library Search Program on B.01.01 LC/MSD ChemStation
KPR#:103
Data Browser rev. A.01.01 not supported with rev. B.01.01 LC/MSD ChemStation
KPR#:124
G2720BA Bioanalysis SW not available at release of rev B.01.01 LC/MSD ChemStati
KPR#:125
Batch review, no manual integration id smoothing is selected in signal details
KPR#:267
Sample Purity affects integration events settings, sets method change flag
KPR#:310
TIC report displays only one MS parameter when in FIA mode
KPR#:314
.wiff file cannot be opened in Analyst if the method has a Post time set .
KPR#:312
Analyst does not launch automatically if root directory is not default one.
KPR#:313
Analyst conversion log file shows warning that CRC doesn't match
KPR#:319
Get application error in DLLHOST.EXE when setting up for running Multiple FIA
KPR#:14
Easy Access rev. A.03.00 not supported with rev. B.01.01 LC/MSD ChemStation
KPR#:123
Abundance Values missing from Lens Ramps
KPR#:309
Display of Time Delay is incorrect for MS acquisition while SIM on Target Mass.
KPR#:318
G2730BA Standalone DA displays Sample Purity Options dialog.
KPR#:320
Performance problem if many data files to be shown in Navigation Table
KPR#:719
Navigation table cannot display this date time format 20-03-2007 11:41:22
KPR#:836
previous data still displayed in Navigation Table when loading running sequence
KPR#:1159
A09.03 Peak Purity calculation
KPR#:7
not all decimals displayed for the Volume in printout of Fraction Details
KPR#:453
Purify: Only the study creator and administrators can access a study
KPR#:784
impure peak reported as pure under special conditions
KPR#:977
Uni code problem with scheduler
KPR#:171
Online configuration determines what can be done in the offline session
KPR#:1073
spectra options are not printed correctly
KPR#:21
"Seq Line"(Sequence line) value for Calibration samples printed wrong in report
KPR#:53
prefix and counter are not reported in hypersequence printout
KPR#:60
problem with sizing of the chromatogram in a Short Report
KPR#:72
Study Run Summary Report: WPS: Tray description is missing
KPR#:75
Instrument curves printed twice, when set in "Sig. Details" and "inst.curves"
KPR#:81
Report: wrong behaviour in fract.table when injec.prog. longer than runtime
KPR#:82
time stamp issues for "inj. time" and "last changed time" for Rev.A Data
KPR#:116
Time Ranges not applied correctly in short report
KPR#:164
after manual integration and peak splitting RT and area counts double
KPR#:238
"Print all Windows" function is not printing correctly
KPR#:240
report does not only print the column used for a run, but all configured columns
KPR#:250
Chromatogram Output in reports: meaning of "Portrait" and "Landscape"
KPR#:276
print to file: no csv file generated using performance and noise report style
KPR#:281
No report shown after method run
KPR#:283
XLS Performance and Noise Rep. : drift given in mAU/min
KPR#:285
Long FIA runs does not list all the injections in the report.
KPR#:315
No report due to "Quantification out of memory" command line error for FIA run.
KPR#:316
in the method printout two DADs have the same header
KPR#:328
"Use Multiplier and Dilution Factor with ISTDs" displayed in all reports
KPR#:349
Printing problems: black bars on the report
KPR#:373
Batch Report: "justify" for alignment is not taken in report/preview
KPR#:420
Group Summary report missing in CSV reporting
KPR#:449
Batch Report: duplicated results for multiple signals in Cal table
KPR#:450
Wrong unit printed on Delay Calibration Reprot
KPR#:458
The use of the manual injector not reported in method report
KPR#:459
page numbers on diagnostic reports are cut of on print out
KPR#:464
Chromatogram might not printed like defined in Graphics
KPR#:490
number of decimals for Capillary and Nano Pump flow in method printout
KPR#:533
Margins are used differently for the Print out of ChemStation Windows Printing
KPR#:590
Path naming on Standard Reports and Ex. Perf. Report not giving ECM info
KPR#:722
Report Layout: Footer print date earlier than last change date for calibrations
KPR#:748
7683 autosampler appears as 7673 on the ChemStation GLP report & meth print
KPR#:755
Report including Calibration Curves displays usage of height instead of area
KPR#:776
problems with chromatogram time and response axes in customized reports
KPR#:783
time stamp of calibration modification changes , if nothing has been changed
KPR#:788
A report cannot be printed if you have overlaid signals
KPR#:811
7673 AutoSampler is printed instead of HeadSpace for Run Info in ChemStore
KPR#:812
logos in EMF format are not always printed using report layout
KPR#:877
With HP LJ 4250 selection of output orientation does not work
KPR#:895
Not found peaks reported different in different report styles
KPR#:897
additional column "ISTD used" has no header in ISTD report of CE ChemStation
KPR#:942
wrong compound numbering in Extended Performance Report after removing compounds
KPR#:949
Japanese/Chinese CS: garbage characters in .DIF output of sequence summary
KPR#:953
7890A: Capacity Factor, k', is not calculated
KPR#:988
7890A: Column information missing in Extended Performance Report
KPR#:989
inconsistent results in statistics report
KPR#:996
ChemStation does not report resolution as defined in European Pharmacopoeia
KPR#:1011
1200 UV detectors: report created only after completion of posttime
KPR#:1017
sequence printout/partial sequence printout do not utilize the available space
KPR#:1099
6890N Full report displays 7683 ALS incorrectly as 7673
KPR#:1108
ChemStation unable to print to screen; Failure at end of run with Vista SP1
KPR#:1109
eMethod print of user text is double spaced, wide margins; fails if lengthy
KPR#:1111
wrong area percent value in .acaml and .xml export
KPR#:1192
Custom Report does not print to screen if detector controlled via CIC is present
KPR#:1226
Retention Time Locking menus disappear after CTC PAL install and configure
KPR#:1139
ADC: "Location" field in "Sample Info" goes blank after first method run.
KPR#:293
Headspace instr will fail to start if HeadSpace is used as the injection source
KPR#:841
Overlapped injections omits run when using the same vials for front and back inj
KPR#:808
Printout of Partial Sequence table misses essential information
KPR#:54
The data file name in a sequence summary compound report is limited to 8 charact
KPR#:154
sample name of a run changed when reprocessing parts of a sequence
KPR#:259
performance problem when many sequences and methods are present
KPR#:274
changing a plate in hypersequence table during leads to an error message
KPR#:300
Sample amount ignored for blank runs when entered from sequence table
KPR#:356
Sequence stops after approximately 1700 runs if "Print to Screen" is selected
KPR#:470
Method Name field blank in sequence table (in Data Analysis)
KPR#:480
Dual injector system, exiting the sequence table always returns to the front
KPR#:761
Change of sample type during sequence acquisition is ignored
KPR#:778
Default hypersequence Def_LC.hyp can be overwritten
KPR#:780
Front injector is not installed but it is still available in the sequence table
KPR#:813
Must restart ChemStation for barcode reader availability change (7890A)
KPR#:816
Sequence stops if vial number is 0 on an 1100/1200 system without error message
KPR#:823
Filldown wizard for CTC Increment Directions mixes up row/column directions
KPR#:927
Problems running more than 422 sequence lines with CTC sampler
KPR#:938
Online session closes when copy/paste is used to build seq table
KPR#:941
Sample location not displayed correctly in Data Analysis with high plate number
KPR#:973
need more than 999 sequence lines
KPR#:1079
Copy line in GC back sequence table, method is empty for the copied lines
KPR#:1193
Selecting Partial Sequence in Offline causes the ChemStation to close
KPR#:1199
Apex spectra not correctly reported
KPR#:920
unexpected question whether user wants to save spectra library with the method
KPR#:1036
changes value for Threshold in Spectra Options is not discarded on Cancel
KPR#:1127
sample information of spectra library not automatically extracted from data file
KPR#:1195
RTL remains after B.03.01 ChemStation uninstall; cannot be uninstalled
KPR#:888
Fraction collection module error message given at different Fraction Collector
KPR#:13
Signal Task: Time reference lines only visible with 256 colors on Compaq bundle
KPR#:44
Operator field in the Change access level dialog box retains only 29 characters
KPR#:62
instrument remains in running status after a diagnose test
KPR#:68
Fraction time table entries corrected by the biggest delay time
KPR#:69
"EMPV Cleaning Procedure" displays misleading status
KPR#:74
Inconsistent update of peak detectors table in Set Up Fraction Collector
KPR#:76
Fraction Preview: Shifted marker in Preview
KPR#:95
Datafile name in File information not updated for overlayed datafiles
KPR#:121
Hardware related zooming issue
KPR#:126
Using "Print window" is not clear what is the active window to print
KPR#:232
Minimize Logbook option is not available
KPR#:234
"switch off pump and lamp" question is coming even if alreay switched off
KPR#:239
Switching between OQ/PV to Data Anaylsis view impact the fraction table GUI
KPR#:286
in online plot it is difficult to differentiate between two DAD detectors
KPR#:322
MultiMode Source is not listed as a possible detector for the OQ/PV
KPR#:446
Recovery Mode not updated in Instrument Actuals GUI
KPR#:455
Incorrect status message of Chip Cube in case of lost synchronization
KPR#:462
Manual injector use is not present in User Interface
KPR#:466
Sample info desciption for OQPV Fraction Collector tests contains symbols
KPR#:486
System.NullReferenceException error may occur in ChemStation
KPR#:496
toolbars can only be configured when displayed in separate window
KPR#:501
option to create folders from Preferences/Paths only available in Windows 2000
KPR#:517
wrong error message: pressure sensor not connected
KPR#:693
pressure signal plot for the PrepPump is missing in Online Plot
KPR#:723
Pump timetable of the PrepPump not giving Solvents for selection in the display
KPR#:724
Error Fetching CP Variable observed sometimes when starting the chemstation
KPR#:731
Splitless Mode - GC displays 'Not Ready" - Chemstation displays "Ready"
KPR#:809
Function keys not displayed on screen
KPR#:1045
Initial Screen Window Size is not kept
KPR#:1046
7890A - can not open online/offline window from the Taskbar
KPR#:1059
7890 - view gets smaller when minimizing and restoring Method and Run Control
KPR#:1067
7890A - Agilent GC Status doesn't show selected.
KPR#:1070
ChemStation hangs when user enters a command while busy indicator is on
KPR#:1096
network datapath not available in ChemStation Explorer after network outage
KPR#:1125
HeadSpace software error box is not shown until the HeadSpace SW has the focus
KPR#:1194
ChemStation displays -1.0 during CTC cycle process pre and post run
KPR#:1230
Hyperseq continues running between multiple sequences for one plate after stop
KPR#:77
B.01.01 and PC Anywhere is giving conflict
KPR#:199
Excel workbook issue with "special links" and chemstation.xls reports
KPR#:209
wrong pressure description using Japanese fonts
KPR#:246
Would like to be able to view LC/MS fraction and spectra in same View
KPR#:247
XML Import: Import of LimsId fails if sample amount has been set in import XML f
KPR#:264
EMF files exported from ChemStation to Powerpoint are oversized
KPR#:270
no annotation or move annotation in 3D overlay window possible
KPR#:389
OQ/PV test Injector Precision test show pass instead of failed
KPR#:477
Holmium test passed although hardware fails
KPR#:484
Cap. Pump Flow Sensor Calibration required pump switched on
KPR#:488
Setup window for modules grey out after performing OQPV tests
KPR#:489
not possible to open a Purify study when the Purify Data Base Path is set to C:\
KPR#:541
display problem with zoomed chromatograms copied to clipboard
KPR#:556
Verification: unit for RID noise values
KPR#:588
Extracted Chromatograph changes when setting Bandwitdh and exporting
KPR#:589
1100 Diagnosis: Draw action performs red message
KPR#:594
K Prime may not be calculated using void volume
KPR#:602
zoomed peaks may be printed incompletely on reports
KPR#:605
Annotation Menu disables some of the Graphic, Signal options
KPR#:648
Wrong compressibility setting in ChemStation when using Handheld Controler
KPR#:673
Use of external contacts board on 1367C injector no binary output possible
KPR#:675
Invalid fraction start location
KPR#:678
Print report to XLS file strange characters are present
KPR#:679
Purify: sample description only once by wizard
KPR#:680
Started sequence with wrong vial position after changing trays
KPR#:681
zooming reset when copying to clipboard
KPR#:720
No > 10 is not accepted as vial number for Diagnosis single step tests for AFC
KPR#:737
Excel Seqence summary macro is failing
KPR#:791
Prep-Pumps online plot signals need to set again after changing views
KPR#:854
cannot load batch method, if method (on another drive) is specified
KPR#:884
ChemStation crash during MS data AIA export to network drive
KPR#:958
English Acrobat Reader install package on ChemStation CD 2 not working
KPR#:1012
link to the base reference file IQTREF.XML on IQT Report not working
KPR#:1118
Modified or corrupt base reference file IQTRef.xml causes crash of IQT Report
KPR#:1134
with missing base reference file IQTXref.xml the IQT is still reported as passed
KPR#:1135
problems with editing ChemStation .emf files in 3rd party applications
KPR#:1152
IQT Report may fail after switching to Diagnosis with invalid file dgmsdst.ini
KPR#:1158
Chinese/Japanese ChemStation: cannot import .csv file to sequence
KPR#:1233
Keyword: 1046 CONTROL
One-line Description:
1046 FLD cannot be set up from the GUI
Problem:
|
1046 FLD cannot be set up from the GUI. If you click the corresponding item in the System Diagram, the following red error message will be displayed: view.floatingmenu "menu[1]."FLD1046" failed. Menu table contains incorrect menu rows. |
Temporary Solution:
|
Use the corresponding entry in the Instrument menu to configure the 1046 FLD. |
Fix Information:
|
No fix is currently intended. |
Keyword: 1100 CONTROL
One-line Description:
Signal change in LC Detector during a run
Problem:
|
Running LC Sequences in operator mode it is possible to change signal parameter for various LC detectors. Multiple changes during acquisition are possible and the change will be documented on the Report. A change history list is missing. |
Temporary Solution:
|
The change will be documented by the Chemstation using the method changed flag/ time stamp and by the sequence logbook (method changed). |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
two MWD in one instrument: problem to control MWD 2 via GUI
Problem:
|
For ChemStaiton A.10.x revsion following issue has been reported for systems using a stack including 2 times a MWD: The graphical user interface control for the secound MWD in the configuration is controlling the settings of the first MWD of the configuration. This issue only applies fo the graphical user interface. The Instrument menu allows to control the VWD in the correct way. |
Temporary Solution:
|
Use the instrument menu to control two MWDs in one 1100 stack. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
'Fast Reconditioning' enabled in Normal Mode of capillary pump
Problem:
|
For a Micro Wellplate Sampler, the "Fast Reconditioning" option should not be available in normal mode. Under the following conditions, "Fast Reconditioning" gets nevertheless enabled. In the method "Injection Overlapping" is not enabled for the Micro Wellplate Sampler. If "Fast Reconditioning" and "Solvent Custom Calibration" get enabled in micro mode and afterwards the WPS is switched to normal mode, the "Fast Recondition" option is accessible in normal mode. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
with Column flow of 0.00 ul/min no data acquisition
Problem:
|
If a flow of 0.00 ul/min is applied to run a sequence on a system with capillary pump with stop time of e.g. 1 minute, the acquisition of detector signals stops correctly after 1 minute, but data acquisition will nevertheless only complete after 3 hours. |
Temporary Solution:
|
Use flows larger than 0.00 ul/min. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
EMF indicators do not work
Problem:
|
Using the EMF functionality of the Rev. B.01.01 ChemStation the EMF indicators for the needle movements on DLA is not functioning. The Needle movements have exceeded limits and the limit fields are red in Diagnosis View. The EMF icon is green in Method and Run Control. |
Temporary Solution:
|
n/a |
Fix Information:
|
There is no fix planned for this problem. |
Keyword: 1100 CONTROL
One-line Description:
Using flow gradients during Fraction Collection results in Wrong times in Report
Problem:
|
Following issue has been reported, using ChemStation A.10.0x and higher: Using flow gradients during Fraction Collection results in wrong times for the collected fractions in the Report (in the fraction table). However, tickmarks are displayed and generated correctly, so there is a mismatch betqween tickmarks and the reported fraction table times. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
DAD Diagnosis: lamp indicate green, even when lamps off
Problem:
|
In order to run DAD tests (e.g. DAD Wavelenght test) the DAD has to be switched on. However, the icon for the DAD always is green and ready for test, even when the DAD is switched off. |
Temporary Solution:
|
Check the status of the DAD at the instrument itself. |
Fix Information:
|
There is no fix planned for this problem. |
Keyword: 1100 CONTROL
One-line Description:
Pressure and Leak test in prep. Pump will not finish, unless Press. released
Problem:
|
The pressure and Leak test in G1361A prep. Pump will not finish, unless the Press. is released manually by the user, by opening a capillary. Background: The EMPV valve is not allowed to switch, unless there is low pressure (safety feature). |
Temporary Solution:
|
Please manually release the pressure at the end of the test by opening a capillary. |
Fix Information:
|
No fix is planned for this issue. |
Keyword: 1100 CONTROL
One-line Description:
Flow composition not updated in GUI when loading new method
Problem:
|
Following issue can be seen in ChemStation B.01.03 using methods with flow composition. Modifying and saving flow composition values are not correctly updated in the "Instrument Actuals" of the corresponding pump, when a new method or default method with different settings is loaded. |
Temporary Solution:
|
Either close and reopen the instrument actuals or use the "LC Parameter" view in the method and run control to monitor these values. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
G1321A FLD: cuvette is not correctly recognized
Problem:
|
Using the G1321A FLD detector following problem has been reported using ChemStation B.01.01x: Changing from a standard flow cell to a cuvette (e.g. to perform OQ), the system will respond on the report with a "micro flow cell". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
Starlight and FIA: double start pulsing of G1315C
Problem:
|
Using B.01.03 LC/MS system with the G13315C Detector, methods using FIA will see following behaviour: Running x injections in one FIA run, the system will send y start pulses, so the the report might describe additional runs. For the each injection, two start pulses are sended. Problem will be resolved with the next G1315C firmware revision. |
Temporary Solution:
|
The issue will be fixed in the next firmware revision. As a current workaround a macor solution can be used, please contact your Agilent Representative. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
G1323B colum setting calles negative value in ChemStation column setting
Problem:
|
Using the control module G1323B to define the column compensition in the timetable and defined "off" for the temperature. the system will show -274 when opening the colum comp. parameter using the ChemStation. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
DAD Calibration history information logged in chemstation.ini
Problem:
|
Using ChemStation please note that the DAD Calibration history is read out of the ldadhistory information in the PCS section of the ChemStation. Attaching a different DAD detector to an existing ChemStation will result in a loss of the DAD calibration history. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: 1100 CONTROL
One-line Description:
Using same detector type twice no selection can be set diagnostic
Problem:
|
Using ChemStation Rev. B follwing issue has been seen using the same detector type multiple times: In diagostic, the system will list only one detectora for one type. |
Temporary Solution:
|
In oder to perfom test, please run the test with only one detector of the same type configured at time. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
Sequence table not accepting options of Next Location/Plate
Problem:
|
Following issue has been seen running ChemStation B.02.01 using Fraction Collection: Defining a sequence and specify in the sequence table column Frac. start column the otion of next plate or next location for the first line, the system will give a warning when starting the sequence that that position is not available. |
Temporary Solution:
|
The first sequence line need to have a specific Fraction Start location placed or it has to be left blank, so the system is taking the next free location known by the Fraction collector isself. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: 1100 CONTROL
One-line Description:
G1314C VWD Detector diagnostic test results issue
Problem:
|
Using ChemStation B.02.01 performing verious diagnostis tests using the G1314C VWD detector, the test results are not present in the results file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
Fast Comp. Change / Reconditioning disabled after initialization
Problem:
|
Following issue has been seen using ChemStation B.02.10 using fast compensition change/reconditiong option: Rebooting the system and entering the part Fast Composition Change / Reconditioning the first time, the dialog is disabled though the pump is running in micro mode. |
Temporary Solution:
|
Please enter and edit/cancel any other dialog (e.g. setup or auxiliary) first, then the options will be available. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
"next plate" option using Vial Trays in Fraction Collection mode
Problem:
|
Following issue is seen on ChemStation B.02.01 running Fraction Collectors with Vial plates configured: Defining the position 1 and 101 for fraction collection on a Vial plate, and define the option "next plate" in the Frac. Start column of a sequence the field is ignored without error message. |
Temporary Solution:
|
The Next Plate function is a valide functions for Well Plates, not for vial trays. Please use the option "next location" in the Frac. Start column in the sequence table. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
Customized methods for Noise, Wander, Drift issue
Problem:
|
Following issue has been seen running ChemStation B.02.01 and execute the OQ/PV Noise and Temperature Stability using a customized method: Decreasing the stoptime to e.g. to 1 min. the ASTM Noise, Wander and Drift getting not calculated, but the system reports that the instrument verification test passes. |
Temporary Solution:
|
The test summary will show the test Noise, Wander and Drift as not passed. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: 1100 CONTROL
One-line Description:
Injection amount on graphic displayed with one more digit
Problem:
|
Following issue has been seen on ChemStation B.02.01 using the Dual Loop Autosampler: In the graphical UI the software displayes two digits after point, while one digit is accepted in setup. Depending on the defined injection amount, as well the report shows addition digits after point (using zeros) |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1100 CONTROL
One-line Description:
Aborting System Test on LC systems might perform error state
Problem:
|
Following issue has been reported using ChemStaiton B.02.01 performing some HPLC System Test. If running system tests, e.g. the HPLC Chip System Test of a Chip Cube system is aborted while running, an error is displayed in the command line: "Fatal System Error: Check system resoureces..." |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
micro pressure test failed randomly
Problem:
|
In some cases the micro pressure test failed whith a leak rate over the upper limit. This result was strongly affected by the volume in the flow path and the evaluation of the test, which was not done after the pressurization of the solvent. |
Temporary Solution:
|
The micro pressure test was optimized with a longer pressurization time and the evaluation of the test is done at 8 minutes instead of 4.5 minutes. In addition the test runs with water on channel A1 instead of IPA on channel A2. These are the only changes done for the micro pressure test. The procedure to run the test, the evaluation and the limits are identical to the previous one. |
Fix Information:
|
The issue is fixed with ChemStation B.02.01 |
Keyword: 1100 CONTROL
One-line Description:
injection number in column tag not update for non-switching valve TCC
Problem:
|
Following behaviour has been reported for ChemStation using Thermostatted Column compartment (TCC) and the column ID Tag. The number of Injections, present in the column ID Tag is not updated in the following particular case: TCC with column switching valve: In the TCC set up, the user can determin which colum is going to be used, colum 1 - left hand, colum 2 - right hand. If you inject and you use column 1(left) the counter is updated for injection, if the Tag is present, because only the tag for the corresponding site is written to. Placing the tag on the right site, but injecting on the left site, the counter does not increase, because the injection update information is going to be sent only to the left site. TCC without column switching valve: The system is only increasing the number for the left site, not for the right site. For a TCC without a switching valve it should not matter where to place the column ID tag. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
ECD detector scaling in online plot 10x larger than in the data file
Problem:
|
Following problem has been reported: Running an ECD detector on LC ChemStation, the online plot scaling is x10 larger than the scale in the data file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
ChemStation B.03.02 crashes during Fluorescence Scan
Problem:
|
It has been observed on some occasions that during a fluorescence scan with Agilent 1200 FLD the ChemStation crashes, when the isoabsorbance plot is to be created. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1100 CONTROL
One-line Description:
G1362A RID Calibration Value cannot be entered
Problem:
|
During the calibration process for the RID, the flow cell is purged. Afterwards the calibration sample (Succrose) is injected into the flow cell. Then the calibration is started and the measured value is displayed. If not correct, the correct value of 521000 has to be entered. In ChemStation B.04.01 this value will not accepted. Instead a message comes up specifying a wrong limit of values to be entered. |
Temporary Solution:
|
Enter the calibration value via command line with command "NRIU 512000", or send the command via Instant Pilot. |
Fix Information:
|
n/a |
Keyword: 1100 CONTROL
One-line Description:
DAD Selftest does not complete
Problem:
|
It was observed that sometimes the DAD selftest (including ASTM Noise Test) in Diagnosis view does not complete. The tests complete with Passed or Failed, but at the end the Noise Test does not get started. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1200 CONTROL
One-line Description:
Autobalance not accesible after stopping a sequence with AutoBalance off
Problem:
|
If you stop a sequence while a run is processed where "Off" is selected for the AutoBalance column, the Autobalance settings will remain inaccessible for the detector. |
Temporary Solution:
|
Either restart the ChemStation or complete another run on the ChemStation. |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
Method Overview: wrong value shown for TCC temperature for "as detector cell"
Problem:
|
The Method Overview box shows wrong values for the TCC temperature if the column thermostat is set to the value "as Detector cell". In this case, the Method Overview does not show the real temperature, but instead the inactive value from the most upper field of the Column Thermostat setup dialog. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
impossible to enter a maximum pressure of 600 bar into column information
Problem:
|
Select Instrument -> Columns. In the Edit Column Identification Modules dialog you can enter the max. pressure in bar. Only values up to 400 bar are excepted, even if the 1200 LC hardware allows a maximum pressure of 600 mbar. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
Fraction Collector settings of the Peak Detectors table are not saved
Problem:
|
The following problem is observed with regard to Fraction Collector setup when the Working Mode is set to "Off": All values for "Up Slope", "Down Slope", and "Threshold" are not saved upon closing the setup dialog. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
Sample scan not acquired in case of spectral range mismatch for VWD G1314D/E
Problem:
|
If a blank scan and a sample scan are set up for the VWD G1314D/E are set up in the VWD's timetable, there will be no warning if there is a spectral range mismatch between the blank scan and the sample run. When running the method, the blank scan will be recorded, but not the sample scan. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
attenuation of 4000 cannot be specified for the Analog Output of VWD G1314D/E
Problem:
|
It is impossible to specify an attenuation of 4000 for the Analog Output of the VWD G1314D/E. In the corresponding dialog, the value 4000 is accepted, but it will not be kept. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
G1365C/D Detectors not reporting wavelength scan summary
Problem:
|
For the Multiple Wavelength Detectors G1365C and G1365D, the Wavelength Summary Report is not being shown in the in the Final ChemStation Compliance Report. No Spectrum or Results tables are shown. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
Stop time "as Pump" is not applied to the ELSD after changing the pump stop time
Problem:
|
When the stop time in an 1200 LC system including ELSD is only set for the pump, while all other modules use the setting "as Pump", the initially specified stop will be applied to all modules. However, if the pump stop time is modified later on the ELSD may still keep the original stop time before modification. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1200 CONTROL
One-line Description:
loading/changing the method in Offline Chemstation changes parameters of ELSD
Problem:
|
In an 1200 LC system with an ELSD configured, loading/changing the method in Offline Chemstation may chang the current parameters of the ELSD. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1200 CONTROL
One-line Description:
when solvent recycling for the RID is used the bottle filling still changes
Problem:
|
With an RID in the 1100/1200 system, solvent recycling can be switched. In this case, nevertheless the bottle filling of the pump decreases. If the options to prevent the next analysis or to shut down the pump are enabled, the analysis will stop although the solvent is recycled. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
FLD Intensity Scan does not start
Problem:
|
With ChemStation B.04.01, the FLD Intensity Scan in Diagnosis view does not work with FW revisons A.06.10 and A.06.11. ChemStation states that the diagnosis method DGFLDTST.M is loaded, but the method is not started. |
Temporary Solution:
|
The Intensity Scan can be performed with Instant Pilot. |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1200 CONTROL
One-line Description:
FLD Calibration does not work
Problem:
|
In ChemStation B.04.01 calibration of the FLD in Diagnosis view not work. The diagnosis method DGFLDTST.M is loaded, but not started. |
Temporary Solution:
|
Perform calibration of the FLD with the Instant Pilot. |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: 1200 CONTROL
One-line Description:
Column Compartment G1316A/G1316B not available if it is part of cluster
Problem:
|
If G1316A or G1316B column compartment is part of a cluster with G1316C column compartments, it is not available in Diagnosis view. |
Temporary Solution:
|
Perform diagnosis on the column compartment while it is not part of a cluster. |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
CTC: Injection volume not displayed on sampler GUI
Problem:
|
In the sampler GUI for the CTC the actual injection volume is not correctly displayed. Instead, always an injection volume of 10 ul will be indicated. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 1200 CONTROL
One-line Description:
CTC: UI does not display correct plate
Problem:
|
For the CTC sampler, the GUI does not display the correct plate/tray after changing the plate. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 35900 CONTROL
One-line Description:
AD ChemStation: power failure when starting offline session of second instrument
Problem:
|
In case of two ChemStation ADC LC type instruments (using ADC signal A and B respectively), a power failure of the first instrument occurs when starting the offline session of second instrument. The following sequence of steps leads to this defect: 1. Start instrument 1 online. 2. Start instrument 2 online. 3. Close instrument 2 online. 4. Start instrument 2 offline. At this point instrument 1 observes a power failure. |
Temporary Solution:
|
Start all instrument sessions at the beginning of your work and do not close them during your work. |
Fix Information:
|
The defect will be fixed in revision B.04.01 SP1. The defect is also fixed in ChemStation B.03.01 SR1 Patch collection November 2008. This patch colleciton is available for download on https://www.chem.agilent.com/en-US/Support/Downloads/Patches/MultiInstrumentChemStation/Pages/default.aspx |
Keyword: 35900 CONTROL
One-line Description:
35900 ADC: wrong start time at large positive numbers
Problem:
|
After long operation of the 35900E ADC, the ADC signal will start at large positive numbers. Other signals in the same data file are not affected. |
Temporary Solution:
|
Powercycle the ADC on a regularly base, e.g. once per week. |
Fix Information:
|
The defect will be fixed in revision B.04.01 SP1. A point patch is available for revisions B.03.01, B.03.01 SR1, B.03.01 SR1.1, B.03.02, B.03.02 SR1, and B.03.02 SR2. Please contact your Agilent representative. |
Keyword: 5890 CONTROL
One-line Description:
5890: Data rate 10Hz used, Real Time Plot display is doubled
Problem:
|
When the data rate of 10 Hz is used, the Real Time Plot display of the chromatogram elapsed time is doubled. When the data rate is changed to the default of 5 Hertz, the Real time Plot window was normal, displaying the same times. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 6890 CONTROL
One-line Description:
GC system crashes when view/instrument diagram active in Offline
Problem:
|
When exiting the OFFLINE ChemStation with the view/instrument diagram actived, there's a graphical crash message that appears before closing. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 6890 CONTROL
One-line Description:
6890 FPD is missing the "Air" and "Makeup" Actuals in Edit Parameters
Problem:
|
The "Air" and "Makeup" Actuals are missing from the 6890 FPD Detectors screen in Edit Parameters. |
Temporary Solution:
|
The correct flows can be viewed from the GC front panel and also “Instrument Actuals”. The FPD functions correctly. |
Fix Information:
|
n/a |
Keyword: 6890 CONTROL
One-line Description:
Sequence stops with "nrdy timeout message" with CTC installed
Problem:
|
When running with the CTC add-on, there is a default timeout of 10 minutes. When the GC setpoints do not get ready within 10 minutes, the sequence stops. |
Temporary Solution:
|
Increase the not ready wait time by the command:
ACQNOTREADYWAIT = |
Fix Information:
|
Fixed in ChemStation B.04.01 SP1. The not ready wait time has been increase to 30 minutes for GC ChemStation. |
Keyword: 7890A CONTROL
One-line Description:
Initial valve position set to ON before start when it should be OFF; Meth change
Problem:
|
Setup method with 2 valves (1 and 2) with initial position to OFF and valve switching to on at 0.01 minutes. First time it runs the timing appears OK. The second time it runs the valves are initialized to ON (a method change ). The valve is checked or set to ‘on’ in the software (OFF on the 7890A). If you try to run the method, the software asks you to save the method, because it has changed in this manor. This occurs with Manual injection only (Press start at 7890A). This does not occur when using an ALS to start the run. |
Temporary Solution:
|
The following workaround in now available beginning in B.03.02: Start the run from Chemstation by going to RunControl > Run Method, then press start on the 7890A. |
Fix Information:
|
Fixed in 7890A Firmware A.01.10. |
Keyword: 7890A CONTROL
One-line Description:
7890A: ALS errors abort sequence; no Retry/Abort option offered
Problem:
|
7890 with ALS. Create an ALS error, such as a Vial not found event. Instead of offering a pop-up that offers a second chance to Retry/Abort with the named error, this simply aborts the sequence. The error is buried deep in the sequence log of that instrument: 'Method Method started: (F) line# 2 at 2 inj# 1 09:11:51 09/20/07 67 41e0 46f27198 0 Method Instrument running sample Vial 2 (front) 09:11:52 09/20/07 0 1da5 46f271b2 300 GC 1 There was no bottle in the gripper. 09:12:18 09/20/07 0 1da6 46f271b2 0 Instrument GCI1 did not start a run 09:12:18 09/20/07 67 41e0 46f271b2 0 Method Instrument Error - Method/Sequence stopped 09:12:18 09/20/07 67 41e0 46f271b2 0 Method Method aborted 09:12:18 09/20/07 43e 41df 46f271b2 0 Sequence FRONTALS.S terminated due to an error 09:12:18 09/20/07' |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A: Auto Start Macro fails -9999
Problem:
|
Sometimes the software shuts down for no reason. A reboot then shows sometimes the “autostart macro failed, Error -999”. After some more tries the Chemstation starts without any problem. |
Temporary Solution:
|
Reinstallation of the Chemstation has fixed this problem. |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A rapid control error occurs when method is not compatible with the GC
Problem:
|
Changed the GC configuration such as a syringe size change. The method loaded has a different syringe size. In B.03.01, SR1, and SR1.1, a run or sequence can be started. The run will start but completes quickly and actually never started. No error messages are displayed on the chemstation. Only the instrument log will have an error that says sequence terminated due to an error but it is not specific. Also, rapid control driver errors happen from time to time. Moving vial errors can be displayed for the ALS Status. For B.03.02, a change in the configuration and select OK will bring up the resolve method screen. If the cancel button is selected, the method is not resolve and the sequence or run will not happen. Rapid control driver errors occur. |
Temporary Solution:
|
Correct the 7890A Configuration to match the loaded method or correct the method before starting the run or sequence. |
Fix Information:
|
Rapid control error will no longer occur in B.04.01 SP1. The instrument logbook (INSTRx.LOG) with have the following information: “Method not downloaded to the device, because the settings are not compatible with the device. The Method is Invalid.” The method will not be downloaded and cannot be run until the method congfiguration and the instrument hardware configuration match. |
Keyword: 7890A CONTROL
One-line Description:
7890A: Method modified after loading if run started from GC keyboard start butto
Problem:
|
Manual injection. Started the run from the 7890A keyboard start button. The method modification status indicates that the method has changed when it has not and the report will indicate 'modified after loading'. |
Temporary Solution:
|
Start the run first by going to RunControl > Run Method and then press start at the 7890A. |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890: GC Config, Upload meth from GC, Edit GC param are grayed out after run
Problem:
|
Running single runs. When the run completed, the following menu items under the Instrument menu are grayed out: GC Configuration Upload method from GC Show/Hide Instrument Diagram Edit GC Parameters |
Temporary Solution:
|
Edit GC Parameters can be accessed via the Instrument Diagram. |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: 7890A CONTROL
One-line Description:
7890A: Method resolution does not occur if column dimensions are the same
Problem:
|
From Instrument > GC Configuration, changed the column from Z-413 to J-413 and selected OK. Method resolution did not occur and it should. Shutdown and restart also does not invoke method resolution which should occur since the column types are different. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A: resolving method does not set the method status as modified (changed)
Problem:
|
Loaded a method that does not match the hardware of the target 7890A. The method was resolved (select OK) but it does not show the method modification status as changed. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: 7890A CONTROL
One-line Description:
7890A Full report does not contain ALS module type information
Problem:
|
7890A with injectors In Data Analysis, load a signal from this GC and Specify 'Full' Report. Print Report. The Module section does not recognize or print any ALS module types or Firmware for it. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A Blank method resolution if GC does not connect due to incorrect IP address
Problem:
|
Configure a 7890A with an incorrect IP address. Start the 7890A online session. Instead of provide a message that it cannot connect, it steps through the following misleading advisories as the taskbar shows it loading DEF_GC.M: Manual injection source/OK Inconsistent method/OK Invalid method. Upload from the GC/OK This then opens Method Resolution which is a big blank with the instrument icons clustered in the left corner. Only Don't Resolve will work. The logbook shows 'The system attempted to download a method to the GC while communications were lost.' after the other messages. This is not an informative way to respond to a GC that cannot connect. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
Can Accept Missing Location Vial in Sequence Table
Problem:
|
On a 7890 GC without 100 vial tray it is nevertheless possible to input vial locations that aren't available when using the filldown wizard of the sequence table. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
CTC PAL Autosampler overlap options do not work with the 7890A GC only
Problem:
|
CTC PAL Autosampler Overlapped Injections do not work in ChemStation for any type of injection source for a 7890A GC only. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A: Signal data is not acquired if oven hold time is set to 0.0
Problem:
|
When running an isothermal GC run, if the oven temp hold time is set to 0.0, signal data will not be acquired. A data file is generated but does not contain the .ch file. When this data file is opened in data analysis, the message no signal data is displayed. |
Temporary Solution:
|
Enter a hold time greater than 0.0 in the hold time field will resolve this problem. |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
Oven parameters & ramp changed after installing column will lower max oven temp
Problem:
|
Method loaded with the following oven profile: 45 C with a hold time = 1.6 10C/min Ramp1 to 300C with a hold time = 10min Column installed has a oven max = 325C Go to GC Config and install a column with an oven max = 260 Method resolution occurs the oven parameter were changed to: 85 C with a hold time = 5min |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: 7890A CONTROL
One-line Description:
7890A: need ability to disable method resolution for columns and valves
Problem:
|
It is not possible to disable method resolution for columns and valves with the 7890A. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A seq aborts part way through run: "AgGC7890Drv" already has ownership"
Problem:
|
Sequence aborts in the middle of the run, 7890A lost connection. In the instrument log, it states that the AgGC7890Drv already has ownership; request denied. In the Chemstation software status view, in some cases the GC will come back in Monitor mode. |
Temporary Solution:
|
n/a |
Fix Information:
|
This defect is fixed beginning in 7890A Firmware revision A.01.09. Lab Monitor & Diagnostic SW must be used to update the 7890A firmware. If the old 'Ohana' Utility is used, this problem will not be solved even in firmware A.01.09. This old utility does not update the 7890A firmware properly. |
Keyword: 7890A CONTROL
One-line Description:
7890A Slow plunger sets plunger speed to slow for all operations of the plunger
Problem:
|
The slow plunger is set to slow. In the 7890A, the slow plunger selection causes the syringe to sit above the wash and waste bottle for a long time. Selecting the slow plunger sets all the draw and dispense speeds for the syringe for all movements of the plunger which is not expected. Only the injection speed should be set to slow. In summary, all of the following are set to slow: Sample washes and pumps Solvent draw and dispenses Injection dispense speed Customer expect only the injection speed to be set to slow. |
Temporary Solution:
|
Workaround: 1. With ChemStation running and idle, go to the keyboard and scroll to each of the sample and solvent draw and dispense speeds and use Mode/Type to select the FAST setting. 2. Go to the ChemStation and select Instrument, Upload method. Save the method. 3. Select Instrument, Edit parameters. 4. Go to the ALS tab. You should see “variable speed” set. |
Fix Information:
|
Fixed in B.04.01. |
Keyword: 7890A CONTROL
One-line Description:
7890A: calibrated column length not used or displayed on GC keyboard
Problem:
|
From the GC Configuration, Calibrated a column from inventory. Trimmed off 4 meters, so the column length is now 26 meters. Selected OK to download change to GC. The original column length of 30 meters is shown on the GC Keyboard. The software shows the correct length. Occurs in B.03.0x and B.04.01. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in 7890A firmware revision A.01.10. |
Keyword: 7890A CONTROL
One-line Description:
7890A: HeadSpace information not provided in the GLP + Details Report
Problem:
|
HeadSpace information is not provided in the GLP + Details Report for the 7890A. |
Temporary Solution:
|
Headspace information is available when printing the method. |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A keyboard is locked even though the Software GC Config is set to unlock
Problem:
|
Even though the 7890A Keyboard is set to off, it is not possible to edit instrument parameters such as the oven temperature from the GC Keyboard. |
Temporary Solution:
|
The 7890A keyboard display is not displaying the keyboard locked state correctly. By default, the 7890A keyboard is set to ON by the software but the GC keyboard is displaying the keyboard lock as off. Workaround: From the software 7890A GC Configuration, go to the Misc tab. Verify that the keyboard lock is set to off (unchecked) and select OK. It is now possible to edit 7890A parameters from the keyboard. |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A: Shutdown events are not published to the software GC Status screen
Problem:
|
The thermal inlet shutdown is not reported in the software “Agilent GC Status” screen. Only the first event, which is 'not ready', is reported to the Agilent GC Status screen. The second event, which is the shutdown, is not displayed. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A does not show the vial number being injected on the sequence screen
Problem:
|
The vial number is not shown in the sequence screen. Only a "#" sign is shown. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in 7890A Firmware Rev A.01.10 with A.01.02 ALS. |
Keyword: 7890A CONTROL
One-line Description:
7890A Offline session: Sampling diagram is missing
Problem:
|
There is no sampling diagram for the 7890A in the offline session. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: 7890A CONTROL
One-line Description:
Unspecified error after reprocessing a 7890A sequence
Problem:
|
After reprocessing an example sequence in an on-line ChemStation (no instrument connected) the following error can be seen: Unspecified error [process transforms] |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: 7890A CONTROL
One-line Description:
7890A - Methods may not load on B.04.01 ChemStation
Problem:
|
7890A Methods developed on firmware revisions A.01.06 and older may not load on B.04.01 ChemStation. When the method is loaded, the instrument icons will be shown in the left hand corner with a blank parameter screen. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in ChemStation B.04.01 SP1. |
Keyword: ACQ
One-line Description:
Time stamp errors in LC Chemstation & Chemstore, Win 2000 time format ignored.
Problem:
|
LC ChemStation A0903 ignore the Win 2000 time format HH:mm:ss and will put always a PM stamp on the injection time for injections done in the morning onto the report. The rawdata information will show the correct injection time. LC Data spooled to Chemstore will use the right time stamp and will give the correct injection, processing & transfer times. |
Temporary Solution:
|
Remove the PM symbol in Start>Settings>Control panel> Regional Options, Time Tab. All injections times for LC runs are correctly shown now without the PM stamp. |
Fix Information:
|
n/a |
Keyword: ACQ
One-line Description:
error "no string 8008" in sample information
Problem:
|
In the Sample Information dialog it is possible to specify the subdirectory of the DATA folder where the data file of a single run is to be saved in. In case the DATA directory contains a file without any extension (like e.g. .txt) the name of this file cannot be used for the subdirectory. An error message "no string 8008" is displayed. This situation might occur e.g. when you ran sequence before with Sequence Summary Report and for the name of the report specified a name without file extension. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: ACQ
One-line Description:
'Active signals" comment is chopped in MSD TIC title.
Problem:
|
In "Setup MSD Signals" panel, set the comment for Active signals (e.g for signal 1 as "Scan #1a"). On running a method or sequence this label is seen incompletely as the MSD TIC title. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ACQ
One-line Description:
Agilent Active Splitter will sometimes not start up correctly after installation
Problem:
|
The following problem was discovered in the B.01.03 Agilent Active Splitter software. The characteristics of the problem are that when the user starts up the Agilent Active Splitter using the Active Splitter software, it will sometimes cause the Active Splitter to move about 20 times, then it will stop and not communicate with the program. Other times, the Active Splitter will not move at all when it is started with the software. This problem usually occurs upon start up, although sometimes the Active Splitter will function normally for a while. The Agilent Active Splitter program will often put up error messages like "START Timeout after 15 retries." |
Temporary Solution:
|
n/a |
Fix Information:
|
An updated program is available which fixes this problem. It is described in Service Note G2710-55A. |
Keyword: ACQ
One-line Description:
Snapshot is not created if method or sequence name is of 40 characters long
Problem:
|
If you run a method with a name of 40 characters or a sequence with a name of 40 characters, it is not possible to create a snapshot during the run. |
Temporary Solution:
|
Use method and sequence names with less than 40 characters if you want to create snapshots. |
Fix Information:
|
n/a |
Keyword: ACQ
One-line Description:
FIA runs with Dual Loop Autosampler are not reproducible
Problem:
|
When a customer does a six injection FIA series with a Dual Loop Autosampler (DLA) the first two injections are of much lower abundance than the other four. If he does a sequence of six injections with the DLA and no FIA, the injections are all of the same height. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ACQ
One-line Description:
Acquiring multi-signal data with low SIM Dwell times causes erroneous data.
Problem:
|
If you run a multisignal acquisition with one Scan and three SIM signals under conditions that create a very low (< 20 msec) Dwell time, then the highest m/z SIM ion will have an much greater response than it should. This creates errroneous, artificial data which could mislead the customer. On the customer methods that were provided to us, she had the MSD Acquisition Peakwidth set to 0.10 and the cycle times for the SIM ions set to 5% each. This resulted in a Dwell time of 1 msec for signal MSD4. Changing the parameters (Peakwidth 0.20, Cycle time 25%) makes this problem go away--the highest m/z ion does not have an artificially high response. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ACQ
One-line Description:
Main root path as data path in Preferences does not work for data acquisition
Problem:
|
If a main root path (e.g. d:\) is added as a data path on the Paths tab of the Preferences dialog, any acquired data will not be saved to this path even when it is selected in the Sequence Parameters or Sample Information. Any other paths work fine. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ACQ
One-line Description:
Report heading show HeadSpace Acquisition method 'modified after loading'
Problem:
|
The acquisition method has "modified after loading" between each run even though it is the same method (for vial 1, 2, 3, ...) and no changes have occurred during the sequence. This is happening during the sequence and not caused by reprocessing. The report printouts always indicate that the acquisition method has been modified even though there has been no changes to the method. Please note that the 'modified after loading' time stamp is usually 1 to 2 seconds before the injection date time stamp. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in ChemStation Revision B.03.02. |
Keyword: ACQ
One-line Description:
Sequence data not stored in the sequence container
Problem:
|
Sporadically the following defect is observed in ChemStation B.03.01 with ChemStore/Security Pack: During sequence acquisition the data files are not stored in the sequence data container, but directly in the chem32\x\data folder (where x is the instrument number) |
Temporary Solution:
|
n/a |
Fix Information:
|
This defect will be fixed in ChemStation B.04.01 SP1.
This defect is also fixed in ChemStation B.03.01 SR1 Patch collection November 2008.
This patch colleciton is available for download on
|
Keyword: AUDIT TRAIL
One-line Description:
no audit trail entries for changes of CE specific calibration modes
Problem:
|
For changes with respect to the CE specific calibration modes (e.g. Mobility Correction, DNA Base pairs calibration, etc.), there are no entries in the method audit trail. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: AUDIT TRAIL
One-line Description:
CE ChemStation: No audit trail for "Calibrate" dialog for new calibration table
Problem:
|
For CE ChemStation, changes in the Calibrate dialog that comes up during creation of a new calibration table are not tracked in the method audit trail. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: AUDIT TRAIL
One-line Description:
report preview or printout from Report Layout does not trigger report history
Problem:
|
Creating a report preview or printout from Report Layout view does not trigger an entry in the Report History. |
Temporary Solution:
|
n/a |
Fix Information:
|
It is currently not intended to change this behavior. |
Keyword: AUDIT TRAIL
One-line Description:
changes in runtime checklist not tracked in method audit trail
Problem:
|
Changes in the Runtime Check List of a method are not tracked in the method audit trail. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: AUDIT TRAIL
One-line Description:
deletion of lines with zero amount not tracked in audit trail
Problem:
|
If there are lines with yero amount in the calibration table, the user is asked whether he wants these lines to be deleted when he closes the calibration table. If he decides to have these lines deleted, this change is not tracked in the method audit trail. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: AUDIT TRAIL
One-line Description:
manual recalibration of a compound not always tracked in audit trail
Problem:
|
In a method with calibration table the user recalibrates a peak by drawing a rectangle over it, after activating the functionality. The peak being recalibrated does not get tracked in the method audit trail. If the user uses a click on the peak instead, the change is correctly tracked in the audit trail. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: AUDIT TRAIL
One-line Description:
deletion of compound group not tracked in method audit trail
Problem:
|
When a compound group is deleted by deleting all the compounds in the group, the deletion of the compounds is tracked in the method audit trail, but the removal of the compound group is not tracked. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: CALIBRATION
One-line Description:
Calibrated compound found as uncalibrated one using library search report
Problem:
|
In case a multi-wavelength calibration table is setup to calculate signals separately, it can happen that a calibrated compound appears in the listing of uncalibrated compounds of a library search report, while it is not listed in the calibrated compounds part. |
Temporary Solution:
|
The problem can be avoided either by - not calculating signals separately when using a library search report or - calibrating all signals where a compound actually shows a response |
Fix Information:
|
n/a |
Keyword: CALIBRATION
One-line Description:
CE ChemStation: Update calibration level ignores area correction
Problem:
|
The interactive calibration level update function of ChemStation does not work for CE calibration tables using corrected areas. The real area is added to the calibration table, instead. |
Temporary Solution:
|
Delete the level and use the interactive 'Add level' function. This includes the area correction. |
Fix Information:
|
n/a |
Keyword: CALIBRATION
One-line Description:
Run a sequence with recalibration, only the first ISTD is updated
Problem:
|
The ASTM method for biodiesel uses two internal standards in the calibration table, but when you run a sequence with recalibration only the first ISTD gets updated. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: CALIBRATION
One-line Description:
Compounds with Amount = 0 (zero) are not deleted from calibration table
Problem:
|
If there are lines with an amount of 0 in the calibration table, the user gets asked whether he wants to "delete lines with zero amounts" when closing the calibration table. Even if he confirms with Yes, the lines with zero amount persist. If the user returns to the calib. table, the lines also persist and an error message appears in the CS command line. In this situation the table can not be edited further. After switching views back and forth, things look OK again. |
Temporary Solution:
|
User must manually delete lines with zero amounts. |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: CE CONTROL
One-line Description:
CE system: Pressure are not applied correctly
Problem:
|
Running A.10.02 CE ChemStation in serial mode, using external pressure following behavior is seen: 1. without pre or post conditioning the correct high pressure from the main method setting is used 2. As soon as pre or post conditioning is used and a pressure setting is defined in the timetable, that pressure remains during the whole run and the system is not going back to the system pressure. --This problem is intermittend 3. as soon as pre and post conditing are used, the problem is always using the pre condition set pressure and changes only the pressure for the post conditing. |
Temporary Solution:
|
Following workaround should be used to avoid this issue: 1. using pre and post condition Please add an additional line in the pre conditioning using exactly the same pressure like it should be applied during the run, even a short time will be enough. By doing so the correct value will be used to run the method and it works as well in the sequence. 2. only post condition Please add an additional line in the post conditioning using exactly the same pressure like it should be applied during the run, even a short time will be enough. By doing so the correct value will be used to run the method and it works as well in the sequence. 3. only pre condition this failure is intermittent, To avoid that intermittent failure, please add an additional line in the p reconditioning using exactly the same pressure like it should be applied during the run, even a short time will be enough. |
Fix Information:
|
n/a |
Keyword: CE CONTROL
One-line Description:
CE: Online plot does not adjust into negative not into y axis
Problem:
|
Using a CE online chemstation B.01.03. following issue has been reported using the online plot: If a negative current and voltage are set and the "adjust" button in the online plot might be used to adjust the signal, the adjust button has no impact, the y-axis goes not into "negative". |
Temporary Solution:
|
Use the "Change" button to select both signals and change manually into the necessary negative value. |
Fix Information:
|
n/a |
Keyword: CE CONTROL
One-line Description:
Not ready condition won't go away after applying external pressure
Problem:
|
If in the CE online ChemStationan external pressure is applied without connecting an gas supply, a not-ready condition "High pressure" is displayed and is not cleared after the end of the specified time for application of the external pressure. Only loading another method will clear the not-ready state of ChemStation. |
Temporary Solution:
|
Load another method to clear the not-ready state of ChemStation. |
Fix Information:
|
n/a |
Keyword: CE CONTROL
One-line Description:
CE Timetables entries cannot be selected seperatly
Problem:
|
Following issue has been seen on CE ChemStations B.01.03 only: Setting up any timetable in CE ChemStation it is possible to write new timetable entries, and it is possible to delete the whole timetable, but it is not possible to select a specific entry and to delete or change the specific event. |
Temporary Solution:
|
n/a |
Fix Information:
|
The issue is fixed in B.02.01. ChemStation. |
Keyword: CE CONTROL
One-line Description:
CE: Partial Sequence initializes very slowly directly after loading a method
Problem:
|
When you open the Partial Sequence dialog immediately after you loaded a method, the Partial Sequence dialog takes very long to open (up to 2 minutes). |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: CE CONTROL
One-line Description:
CEMS configuration editor issue removing the MS part
Problem:
|
Following problem has been reported using CE/MS ChemStation B.02.01 SR1: In the Device Configuration of an CE/MS delete the installed MSD, the 3D DAD will be removed as well. |
Temporary Solution:
|
To configure the instrument as a CE only you have to delete the MSD a 2nd time and then to re-add the DAD. |
Fix Information:
|
n/a |
Keyword: CE CONTROL
One-line Description:
CE replenishment will stop sequence
Problem:
|
Following problem has been reported using Capillary Electrophorese ChemStation and using the replenishment functionality: Replenish two vials after the other, the replenishment is executed, but the second vial is not recognized to be placed back after replenishment, so the sequence is stopping, with an message "specify outlet vial". After pressing that message, the system is able to continue. |
Temporary Solution:
|
Please inject using the “injection table” and specify an outlet vial in the set up. |
Fix Information:
|
n/a |
Keyword: CE CONTROL
One-line Description:
Number format causes autostart macro error #16289 during CE ChemStation start
Problem:
|
During the start-up of a CE ChemStation a user may face the following error messages: "Method not compatible with instrument! Current method is now not valid! Please load valid method!" followed by an "Autostart Macro failed, error #16289 occured". These error messages are caused by number formates using a comma as a decimal delimiter. |
Temporary Solution:
|
Shut down the ChemStation and change the regional settings of the operating system to English (US) and adjust time,date and currency formats to your needs, but keep the number format. |
Fix Information:
|
ChemStation requires a number format using a dot as decimal delimiter. There is no design change planned. |
Keyword: COMPANION
One-line Description:
Companion: operator accidently selects Companion cannot leave view
Problem:
|
The operator accidently selects the Companion view and now they cannot leave this view because only managers can leave the view. They never intended to use Companion. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. As a operator, when Companion is selected, the following dialog box is displayed: Are you sure you want to switch to ChemStation Companion view which gives the person a chance to cancel if the companion view was accidently selected. |
Keyword: COMPANION
One-line Description:
ChemStation Companion does not use Multiplier
Problem:
|
Created a method with Calibration Settings set to use default multiplier of 10. Created custom report and assigned to method, then saved method. When method is run in ChemStation, report shows multiplier of 10. Switch to ChemStation Companion and assign the method to users, creates runs and the reports using that method use multiplier of 1. Companion does not use the default multipler. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: CONFIG EDITOR
One-line Description:
Sequence and method path cannot be changed from the Configuration Editor
Problem:
|
If you change the path for the sequence and the method in Configuration Editor (Configure - Paths) it is not changed in the software. Going to Load Method or Method Save As the path has not changed. Same with sequence path. |
Temporary Solution:
|
Load a method or sequence from the location you want to use. The ChemStation shall use this last location. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: CONFIG EDITOR
One-line Description:
LC Chemstation allows configuring a GC6890
Problem:
|
In cases where a LC and GC ChemStation are installed on the same workstation, the configuration editor offers all LC and GC instruments to be configured as instrument 1 or 2. If a GC6890 gets configured in an LC ChemStation, the startup of the program fails when trying to locate the DEF_GC method. |
Temporary Solution:
|
In the Configuration Editor, remove the GC6890 from the LC ChemStation and add it to the GC instrument instead. |
Fix Information:
|
There is no fix planned for this issue. |
Keyword: CONFIG EDITOR
One-line Description:
Configuration Editor displays Port Address of second 68xx instr same as instr 1
Problem:
|
Configure a 68xx instrument using the Lab Advisor assigned IP and port address. Configure a second 68xx instrument using a different IP address and different port address. Save and reopen. The second 68xx instrument2 displays the Port address of the first 68xx instrument 1. Problems connecting to the GCs. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: CUSTOM REPORT
One-line Description:
Custom Reports General cal.Signals always reports uncalibrated peaks
Problem:
|
Following issue has been reported using the Report Layout in ChemStation B.01.01 to create own report styles: Using the "General" or "General cal.signals" sections these options do not appear to work for uncalibrated peak settings in Method in Report -Specify report options. When set to "Do Not Report" the uncalibrated peaks are always reported. |
Temporary Solution:
|
It is possible to create a new section for "Cal.signals" not "General cal.signals" and this will only report the calibrated peaks. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: CUSTOM REPORT
One-line Description:
Excel area % report based on hparea00.xls not created when no peaks identified
Problem:
|
When Custom Reports with Excel are used to report the ChemStation results, the following problem is observed when no peaks are found in the chromatogram: With the Excel template HPAREA00.XLS the report is not printed (containing a message "No peaks found"), but the Excel template gives run-time error 1004 "Unable to set the Weight property of the Border class", instead. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: CUSTOM REPORT
One-line Description:
Relative Retention Time solution does not work for uncalibrated peaks
Problem:
|
The Relative Retention Time solution available on the Agilent web site in the FAQ section only works for calibrated peaks. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Cannot resize chromatogram after you have resized it to a little box
Problem:
|
In LC/MSD Data Analysis, in spectral task mode, if you load a MSD signal, you will have a chromatogram displayed in the upper have of the data analysis. If you then put your cursor on the lower right corner of the chromatogram window, and click and drag the window to the upper left, you will have a small box in the upper left corner. At that point you cannot resize the window back to its original diminesion. You put the cursor on the little box and try to click and drag it out, it does not expand. The only solution is to shut down chemstation and delete config.reg and restart chemstation. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Chemstation Data Analysis Overlay function shows limited signals per window
Problem:
|
With ChemStation system A.09.01 or higher follwing issue has been reported during printing multiple overlayed signals: E.g. six signal overlay will be printed out in 2 different chromatograms when you request a Print Report. The first 4 signals print on the first page, and the second 2 print on a separate chromatogram on the second page. |
Temporary Solution:
|
This issue has been seen sporadicly and depends on the used printer driver. |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
no tickmarks/fraction in report and screen, but result.ini present
Problem:
|
Following issues has been very sporadically seen on ChemStation B.0x.0x: Running Fraction runs, the fractions are collected and present. The direct printout after the sequence contains all fraction data, within the reprocess reports or loading the file afterwards and view the results on screen no tickmarks and no fraction tables are availble. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: DATA ANALYSIS
One-line Description:
Multiplier difference if used in sequence table or calibration settings
Problem:
|
The following problem has been reported using ChemStation B.01.03 using the multiplier/dilution factor: Entering a multiplier in sequence with 4 (or more) decimals the results are calculated depending on the set up used in the Calibration Settings: Use Sample data: From Samle Defaults Below 1. Enter multiplier in calibration setting with a leading number except Zero and 4 digits - the system is cutting the multiplier to 3 digits e.g. 1.234 value 2. Enter multiplier in calibration setting with a leading Zero and 4 digits - the system is using and the and reporting the X. xxxx value, using all entered digits The used multiplier/dilution factor is printed on the report. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
hpistd00.xls fails to produce ISTD report
Problem:
|
The following issue has been reported using ChemStation B.01.0x revision and the implemented custom reports to excel for Internal Standarads: HPISTD00.xls The excel file hpistd00.xls fails to produce ISTD report, because the VBA macro stops fails during execution at: Selection.Borders(xlInsideHorizontal).Weight = xlThin The error message is: Run-Time Error '1004': Unable to set weigth property of the Border class |
Temporary Solution:
|
The following line exists twice in the hpistd00.xls Visiul Basic macro: Selection.Borders(xlInsideHorizontal).Weight = xlThin. Workaround is to comment these lines out usingwith a single quote. |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
DA.M available for "Aquisition only methods" run in a sequence table
Problem:
|
If you run a sequence using methods with "Acquisition only" specified in the Run Time Checklist, a DA.M will nevertheless be saved in each data file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Sequence Summary Reports do not work with Offline DA
Problem:
|
When switching from doing data processing online to offline, no reports are printed. The user will see a message indicating Summary Report requested but no Data Analysis was scheduled. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Running with Offline Data Analysis does not allow calibration .
Problem:
|
If the user is running sequences with the first sample being a calibration sample and they select Offline Data Analysis, the sample type is ignored and all samples are treated as Sample and no recalibration is performed. With standard Data Analysis, the calibration sample gets recalibrated then the samples are run in the normal fashion. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Signal Overlay toggle buttons work inverse
Problem:
|
When using the Overlay function of the batch review the toggle buttons for overlaid and separated display work inverse. When pressing the overlay button the signals are displayed separated and vice versa. These buttons are only available in the signal tasks. |
Temporary Solution:
|
Click the opposite button to achieve the desired display. |
Fix Information:
|
There is currently no fix planned. |
Keyword: DATA ANALYSIS
One-line Description:
error message "Not a range" when opening a data file with very long sample info
Problem:
|
The error message "Not a range" is observed in the message line when opening a data file in Data Analysis that contains a very long Sample Info. This happens if in the method currently loaded the option "Sample info on each page" is selected in the report settings. If the Sample Info is very long, the option would not allow to display any chromatogram on a single report page. This causes the error described above. |
Temporary Solution:
|
Either use shorter Sample Info or deselect to print the Sample Info on each page. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: DATA ANALYSIS
One-line Description:
sequence container is not loaded if Blank(s) in the sequence name
Problem:
|
Following issue have been reported using ChemStation B.02.01 and higher using one or more BLANK characters in a sequence name: If the sequence name containing blanks have been used to create the sequence data container, then the sequence will not load in DataAnalysis. No error message is given. |
Temporary Solution:
|
Spaces/Blanks are not allowed for the sequence name if this name is used to build the sequence container. To load the sequence data container, close the Chemstation. Than use the windows explorer to delete the blanks in the sequence and batch file name. Restart the session. The sequence and batch file can be found in the unique data file container. |
Fix Information:
|
The ChemStation Manuals starting with B.03.01 will contain the information about allowed used characters for datafiles, subdirectories, sequence data containers. |
Keyword: DATA ANALYSIS
One-line Description:
Configured colors set in configuration editor not taken
Problem:
|
For ChemStation Rev. B.02.01 SR1 following problem has been reported: In the configuration editor is the option present to configure colors (like backbroung, Ret Time, etc). Specifying a color and saving the cahnges doesn't effect the ChemStation for the following screen elements : - Window Title - Retention Times - Compound Names - Annotation - Frame - Background , this feature is not used anymore, Background color setting is done using the Windows Operating system features. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
multiplier and dilution factor are taken into account for area% calculation
Problem:
|
If a multiplier or dilution factor have been specified for a run, but only a Percent report is created, the multiplier and dilution factor are nevertheless applied to the calculation. The sum of all area percent values does not sum up to 100%, but to (100*multiplier*Dilution)%. If for example a multiplier of 4 has been selected, the area percent values sum up to 400%. The relative value of the percent values is correct. |
Temporary Solution:
|
Do not specify multipliers or dilution factors when only response percent calculations are to be performed. |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Calibration Table: From/To column not correctly updated
Problem:
|
The following problem occurs when different retention time windows have been specified for reference and other peaks: When the calibration table is open in the "Identification Details" mode, you can review the actual retention time windows of each compound. When the retention time of a reference compound its retention time window is not updated correctly in the display. However, correct windows are applied during all the calculations. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Data analysis checks for inj source; acquisition parameters such as column
Problem:
|
When doing Reprocessing of data or sequences, or Partial Sequencing in online or offline Data Analysis, the sequence checks for injection source type and location and brings up Method Resolution panel for each sample during reprocessing. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1 for the 7890A only. |
Keyword: DATA ANALYSIS
One-line Description:
Tic marks of fraction collector disappear after integration
Problem:
|
Following problem has been seen using ChemStation Rev. B and Fraction collection: Loading a datafile including two signals, eg. 35900 ADC and MWD, the Tick marks of the fraction collector appear in the MWD window. After using the menu function Integration ==> Integrate, the fraction ticks disappear, but will be present in the print out. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Autoscale doesn't work in GC Chemstation when loading next file
Problem:
|
Load a sequence or single data file. The scaling is set to full ranges. Select Graphics > signal options and change it to autoscale. This chromatogram is correct, but now click on any other data file in the navigation table with a different method and you see that it still keeps the scaling of the other method after switching to autoscale. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
data files cannot be loaded when the complete data path exceeds 140 characters
Problem:
|
Data files cannot be loaded from the Naviagtion Table. when the complete data path exceeds 140 characters. A red macro error occurs "Could not open file: |
Temporary Solution:
|
The data files can still be loaded via Load Signal from the File menu. |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Offline session freezes running online sequence and processing data
Problem:
|
Offline session freezes when running online sequence and reprocessing data in the navigation table in offline data analysis. The problem occurs: Double click the bottom row for acquiring data in the navigation table in offline data analysis. "Can not open file."message appear. Double click the other row for the acquired data. Offline session freezes. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Certain chromatograms cannot be displayed in user scale
Problem:
|
Certain GC chromatograms can only be displayed in full scale, autoscale or a zoomed scale. This is very inconvenient in case of blank runs where the fixed user scale is not applied and the scale is zoomed to the highest peak. It makes carry over very visible. After loading the datafile, it is not possible to zoom out or apply any larger user scale to suppress the trace peaks to a flat line. LC data doesn't seem to be affected. |
Temporary Solution:
|
Set the multi-signal settings to “overlaid” and the ChemStation will make use of the user settings. |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
ChemStation explorer content may disappear
Problem:
|
After sequence reprocessing of legacy 16-bit ChemStation data the content of the ChemStation B.02/B.03 explorer may vanish. This happens if the raw data file is stored under \\chem32\x\data with no further subdirectory. Sequence reprocessing generates a new batch (.B) file which is used as an identifier for a sequence container. As the ChemStation explorer is supposed to list only sequence container names, but not the content, all other folders besides the .B file are hidden. If the legacy data is stored in a sequence specific subdirectory , the .B file gets generated there and the other containers do not get hidden. Other possible problem causes are under investigation. |
Temporary Solution:
|
Use the Windows Explorer to inspect the \\chem32\x\data folder for .B files. Create a new subdirectory and move the .B files, data files (.D) and methods (.M) to this new subdirectory, but keep the sequence containers generated by ChemStation B.02.01 or higher. |
Fix Information:
|
There is currently no fix planned |
Keyword: DATA ANALYSIS
One-line Description:
Additions to compound name do not show / print correctly
Problem:
|
In Japanese ChemStation part of compound names like e.g. Roman numbers entered in Calibration Table do not show correctly in graphic's annotation. Instead the same indistinguishable glyph is shown for these various special parts of the compound name. Similarly the printout of the chromatogram as report on paper shows the same defect. This is caused by utilizing special characters of the Japanese font like e.g. encircled numbers or Roman numbers, which are not properly drawn or printed. |
Temporary Solution:
|
Roman numbers can be entered and formed by individual ASCII characters 'i', 'V', 'X', 'L', 'C', 'D', 'M' like e.g. 'IV' instead of distinct two-byte UNICODE character combining it into one character. |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Data analysis autoscales incorrectly
Problem:
|
Data analysis will either open in full scale or the correct scale depending on the setting of the MULTI CHROMATOGRAM settings, even when there is only one signal. GRAPHICS then SIGNAL OPTIONS, select Multi Chromatogram “Separated” and “Each in Full Scale” overrides the time range selection even with only one chromatogram. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
7890 GC signal acquired by MSD G1701EA can't be integrated in GC Chem
Problem:
|
7890 GC signal acquired by MSD G1701EA can't be integrated in G2070BA B.03.0x ChemStation. The Integration Events table will be gray. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: DATA ANALYSIS
One-line Description:
error messages when switching tasks during reprocessing in Data Analysis view
Problem:
|
If you switch between tasks in Data Analysis view during sequence reprocessing, the following error messages are observed in the message line: "Job file not found" and "Couldn't end job". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
difference in integration results between data file and corresponding AIA file
Problem:
|
After exporting a ChemStation data file as AIA file and reimporting it to ChemStation, the integration results may differ from the original values before export. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: DATA ANALYSIS
One-line Description:
Fatal system error when loading 6MB FID1A.CH data file
Problem:
|
A 6 MB data file cannot be opened in Data Analysis. The data was collected on B.03.02 - 6890 (serial#: US10712050) GCxGC system. Oven ramp of 1.5 C/min. It does not crash the offline DA session but the datafile cannot be opened in DA. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: DATA ANALYSIS
One-line Description:
Sequence data stored in data path that no longer is set up in the Preferences
Problem:
|
If a sequence template still references a non-default data path that no longer is set up in the Preferences and the sequence is run, the resulting sequence data container will be stored nevertheless in this folder. As a result, the sequence container is not available in the ChemStation Explorer in Data Analysis view and cannot be loaded into the Navigation Table. |
Temporary Solution:
|
To view data acquired under these conditions, the data path has to be added in the Preferences dialog again. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
wrong file extension for SSizip after navigating in the dialog for saving to ECM
Problem:
|
Data, methods, and sequences that are saved in ECM via the ChemStation ECM Integration, are stored as .SSIzip archives. Depending on the type of file, the extension is enhanced, e.g. .m.SSIzip for methods. When the dialog for saving ChemStation files to ECM is opened, a folder is already preselected. If you navigate via the ECM root node to another folder, the extension of the file will be changed to read .m.m.SSizip. |
Temporary Solution:
|
Check the file extension in the Save dialog before pressing the Save button. If necessary, delete any wrong additions manually. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
ChemStation reports with CyberPrinter limited to 30 characters as file name
Problem:
|
When the CyberPrinter XP is selected as printer in the ChemStation, any report printed to the CyberPrinter is converted to a *.pdf file and placed in the monitored folder and transferred by the print service to the specified location in ECM. During conversion to .pdf, the name supplied by the system is fixed, and defined as
• single runs: .pdf
• sequence runs: |
Temporary Solution:
|
Make sure the naming scheme for files, sequences, and sequence containers is set up in a way that the limit is not exceeded. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
ECM->Save Data As changes default SSIZIP file name
Problem:
|
When using the ECM Save Data As function in the ChemStation the default file name should be the sequence container name, like : Save as Opens in a folder: - Default Name = ChemStation Container name Under following circumstances, this is not the case: Navigating to a folder that contains already SSIZIP files: - Default Name = First SSIZIP file name in Folder Creating a new folder: - Default Name = Becomes empty |
Temporary Solution:
|
Please enter the file name manually. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
data review does not update the .acaml file
Problem:
|
The .acaml file of an already acquired sequence is only updated when the sequence is reprocessed. Reviewing the data (e.g. load a data file, change the method, and print a report) does not update the .acaml file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
CE .ACAML file: measured mobility and corrected area are missing
Problem:
|
Although HPCE Mobility report style is selected, the .ACAML file adoes not contain values for measured mobility and corrected area. |
Temporary Solution:
|
The values are exported to .ACAML if report style Short is selected. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
ACAML export: inconsistent availability of creation date and modified date
Problem:
|
.ACAML export does not export sequence creation date. It exports only a "last modified" date and "last modified by" information. Therefore OpenLab Intelligence Reporter can only report the last modified date and user for sequences. On the other hand, the injection data allows to report the acquisition date and user, but does not allow to report the "last modified" date (latest date when results were recalculated). However, it allows to report the "last modified by" user. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Potential Data loss whith automated transfer to ECM selected
Problem:
|
When a user who has not the permission to create folders on the ECM server, tries to automatically upload data after acquisition to a non-existing folder, the upload will fail. The user will be warned about the failed upload attempt, but the data is then only available in secured area of the ECM Integration. If the data is not uploaded to ECM manually, it will be lost with the next acquisition. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
entries on saving of methods are twice in sequence logbook with OpenLAB Option
Problem:
|
When the OpenLAB Option G2189BA is installed, all the entries about saving methods during acquisition and reprocessing appear twice in the sequence logbook. The second entry refers to saving the method together with the copy of the data in the secured area that is finally uploaded to ECM. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem is fixed in revision B.04.01 SP1. The second entry now clearly indicates that it refers to the copy of the data in the secured area. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
upload process to ECM checks for server name in case sensitive way
Problem:
|
Check for server name for upload process to ECM is case sensitive. Therefore, if during logon to ECM at startup of the ChemStation the server name is specified in wrong case, the upload will fail. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
user without corresponding privileges can save report template
Problem:
|
ChemStation with OpenLAB Option: A user without corresponding privileges modifies an existing report template. When the user switches to another view, he gets asked whether he wants to save the changes. If he confirms with 'yes', the template gets saved. |
Temporary Solution:
|
If a user should not have permission to modify a report template, do not grant him access to the Report Layout View, either. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
OpenLAB Option cannot deal with special characters in ECM upload path
Problem:
|
Special characters like #, /, etc. are not allowed in the ECM upload path. Upload will not work when using special characters. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
user without privileges can preview and print reports in Report Layout view
Problem:
|
In Report Layout View, a user without privileges to print or preview a report, can nevertheless print a report when using the corresponding entry in the File menu. |
Temporary Solution:
|
Only grant users access to Report Layout View, who are allowed to print reports. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Locked ChemStation can be closed and remains in "Busy" state
Problem:
|
In the following scenario the user can try close the ChemStation using the Close button in the right corner of the ChemStation Window, while ChemStation is locked: 1. ChemStation is locked, the dialog "ChemStation Locked" is visible. After pressing the Unlock button, the dialog "OpenLAB ECM Login" appears. 2. Close the dialog by clicking the Close button in the upper right corner of the dialog. The dialog disappears. 3. Then click the Close button of the Instrument dialog before the dialog "ChemStation Locked" is visible again. The "Close Instrument" dialog appears. 4. If the Yes button is clicked, the ChemStation remains in Busy state. No further action is possible, so the ChemStation needs to be closed by killing the process in Windows TaskManager. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
incomplete view initialization when unlocking ChemStation
Problem:
|
When a user unlocks ChemStation, but has insufficient prvileges to access the current ChemStation view, the ChemStation will switch to a view the has appropriate privileges to access. However, this view is not correctly initialized. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
User without corresponding privilege is able to edit Run Time Checklist
Problem:
|
User without the privilege to edit a method is nevertheless able to edit Run Time Checklist. However, he can not save the method. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
"System out of memory" exception on uploading large sequence containers to ECM
Problem:
|
Upload of large sequence containers to ECM fails. The limit is 100 MB of .acaml files being present in the sequence container. The size of these files directly depend on number of injections in the sequence and the number of peaks found in the chromatogram. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
ECM Operator in case of data modification during acquisition and forced upload
Problem:
|
As with any currently acquired sequence it is also possible to review the data set that is currently acquired in the Offline ChemStation, when automatic upload to ECM is specified. In this case, when the sequence is completed the user will be informed that the second version of the data set will be uploaded when releasing the sequence container in the Offline session ("forced upload"). For both versions (the one after acquisition and the one from the parallel offline review) the ECM operator is the user who has run the acquisition, even if another user has performed the review in the Offline ChemStation. |
Temporary Solution:
|
n/a |
Fix Information:
|
There currently no plans to change this behavior. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
complete data directory gets uploaded to ECM when Indexing Service switched off
Problem:
|
When the Indexing Service is switched off for the ChemStation file system (per default: chem32 and its subfolders), automatic upload to ECM after acquisition will upload the complete data folder instead of the current sequence data container, only. |
Temporary Solution:
|
Switch on "For fast searching, allow Indexing Service to index this folder" for chem32 and its subdirectories. |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
OpenLAB Option: message "upload of single run failed" in instrument logbook
Problem:
|
This defect is observed when trying to upload local single runs to ECM. (This can be achieved by disabling data acquisition in the method's run time checklist. "Import after Reprocessing" has to be selected in the Preferences, ECM tab). In this case, the single run is correctly uploaded to ECM, but the instrument logbook will contain the message "upload of single run failed". |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
columns in the Queue Manager are mixed up
Problem:
|
I has been observed that sometimes the column headers in the Queue Manager of the OpenLAB Option mix up, e.g. the column "Error" displays the title "Queued at" and vice versa. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
sample custom fields not written into ACAML file for single samples
Problem:
|
The values of the sample-related custom fields are not written into ACAML file for single samples. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
ECM path dropdown box does not support tokens
Problem:
|
In Method and Run Control view, a dropdown list is available listing the ten last transfer paths for automatic upload to ECM. When tokens were used to specify the path in the Preferences dialog, the dropdown list will always display the Paths without the tokens, but as the paths were finally used for upload with the final values for the token fields. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
error message when trying to download a sequence container without data from ECM
Problem:
|
When an acquisition sequence is aborted before the first data file was acquired, the sequence container is nevertheless uploaded to ECM. When trying to download such a container without data file to ChemStation again, the following error message is displayed in the ChemStation status line "CP2:Exception in command "NAVbarPrivateSelectDataNode" occured". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
sequence reprocessing does not continue during Change User
Problem:
|
If the ECM user is changed during reprocessing, during the complete process of user change sequence reprocessing will not be continued. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Single sample .acaml not created when DA is switched off in runtime checklist
Problem:
|
If Data Analysis is switched off in the Run Time Checklist of the method during acquisition, the sample.acaml file will not be created. Even if Data Analysis is switched on afterwards to perform analysis of the file, the .acaml file will not be created anymore. |
Temporary Solution:
|
Always switch on Data Analysis in the Run Time Checklist for single runs. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
OpenLAB Intelligence report can't be created for single runs from ChemStation UI
Problem:
|
An OpenLAB Intelligence report cannot be created for single runs directly from the ChemStation UI via the corresponding icon. |
Temporary Solution:
|
Create the report in OpenLAB Intelligence Reporter client. |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Report history displays a wrong amount in case of a Library Search report
Problem:
|
The report history displays a wrong amount in case of a Library Search report. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
OpenLAB Option: Difficulties to lock the ChemStation during reprocessing
Problem:
|
During reprocessing (especially with complex reports as e.g. the Performance reports) the menu items and icon for locking the ChemStation are frequently not accessible because ChemStation is busy. The user has to wait for a point of time where ChemStation is not busy. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Only one of the three LIMS fields is written into the .acaml file
Problem:
|
It is possible to assign three different LIMS fields a sequence line. Only the one LIMS that can directly be entered in the corresponding column of the sequence table also gets exported to the .acaml file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Problems after moving items from ChemStation to a different LCDF path in ECM
Problem:
|
If a ChemStation master method, sequence template, or data set is downloaded from ECM and afterwards the copy in ECM is moved to a different LCDF path, the local copy in the ChemStation will not be linked to the item in ECM anymore. This will lead to errors during automatic data upload, local method/sequence update from ECM, viewing the ECM Properties, etc. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Column position of the TCC is only exported to .acaml if the columns are tagged
Problem:
|
The column position of a thermostatted column compartment is only exported to the .acaml file if the columns are tagged. Otherwise, the value of the filed in .acaml is “unknown”. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
“column autodetect” field in .acaml file not filled correctly
Problem:
|
The “column autodetect” field of an .acaml file is not filled correctly filled if one of the columns in the column compartment is tagged, but the other is not. In this case, the value for “column autodetect” is “False” for both columns. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Expected RT is written to the “Corr. Expected RT” field of the .acaml file
Problem:
|
The expected retention time value is written to the “Corr. Expected RT” field of the .acaml file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
The name of the ISTD compound is not exported to .acaml
Problem:
|
The name of the ISTD compound(s) is not exported to the .acaml file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Incorrect export of calibration curve weighting mode to .acaml
Problem:
|
The weighting mode of the calibration curve is exported incorrectly to .acaml for some weighting modes. Linear weighting by response is reported as “quadratic (response)”, and quadratic weighting by response is exported as “undefined”. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
Windows administrator can disable OpenLAB Option by removing G2189BA license
Problem:
|
Any local Windows administrator can disable the OpenLAB Option functionality by removing the G2189BA license in the Add Instrument tool. |
Temporary Solution:
|
An SOP should be in place making sure that only system administrators work as Windows Administrators on the computer. |
Fix Information:
|
In revision B.04.02, this will be explained in the OpenLAB Option Concepts Guide. |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
upgrade installation resets the settings in the Administration Tool
Problem:
|
If a system with B.04.01 ChemStation including G2189BA OpenLAB Option is upgraded to revision B.04.01 SP1, all settings in the Administration Tool are reset to the default values. All configurations have to be repeated afterwards. That may include the transfer settings of each ChemStation instrument in case the Administration Tool allowed configuration separately for each instrument. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: ECM INTEGRATION/OPENLAB OPTION
One-line Description:
OpenLAB Option manual: wrong information on permissions for Administration Tool
Problem:
|
In the OpenLAB Option Concepts Guide for ChemStation B.04.01 SP1 (part number G2170-90034) there is wrong information on the access permission to the ChemStation Administration Tool (p. 31). The manual states that the Administrators group is added to the CSAdministrators group during the installation of ChemStation. However, actually only the current user who performs the installation is added to the CSAdministrators group. The Administrator group is granted full access permission on the executable of the Adminsitration Tool itself (Agilent.ChemStation.ECM.ECMAdmin.exe). |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: GC ACQ
One-line Description:
Displaying method in control module prevents other meth download during seq
Problem:
|
The handheld control module was used to view and display Method B parameters while running a sequence. The handheld control module was left connected to the 6850 and was displaying the Method B parameters. Leaving the control module displaying the parameters of Method B will cause the sequence to use Method B parameters such as runtime for each line in the sequence. Other methods were not downloaded. The reports however, will have the correct method that was supposed to be used printed on them but the ChemStation used Method B parameters. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: GC ACQ
One-line Description:
Not Ready Timeout limit is set too short for GC
Problem:
|
The 10 minute Not Ready timeout limit is too short for GC. Increase the Not Ready timeout for GC to default to 30 minutes. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in B.04.01 SP1. |
Keyword: GC AUTOSAMPLER
One-line Description:
Chemstation does not do extended wash with G2880A & 7683A/B injectors
Problem:
|
The G2880A & 7683A/B injectors extended wash capability is not being accessed from the ChemStation. While the 6890A/N extended wash parameters can be accessed from the GC front panel, and set, the 6850 extended wash parameters can only be accessed from the hand held controller. To activate the extended wash parameters on the 6850 the customer MUST have a hand held controller. Extended wash parameters should be available from within the GC ChemStation. |
Temporary Solution:
|
6890 Workaround is to select the extended wash parameters from the 6890 keyboard. 6850 Only workaround is to purchase and use the G2629A Hand Held Controller. |
Fix Information:
|
n/a |
Keyword: GC AUTOSAMPLER
One-line Description:
7673B/18594B ALS controller does not work with ChemStation B.01.0x
Problem:
|
The software can communicate with the 18954B controller but does not inject the sample. The autosampler does the washes and inserts the needle into the vial and stops leaving the needle in the vial. Error 157 is shown on the screen. |
Temporary Solution:
|
There is a patch available that corrects this problem. This Patch Only Works on W2K and not XP. Download the patch from the EPI warehouse and place it into the \Chem32\Drivers directory. The new version for the file hp589000.dll is 32.1.23.2. This patch was tested on B.01.01 and B.01.03. See service note G2070BA-003B |
Fix Information:
|
This is fixed in revision B.02.01 for Windows 2000 only. |
Keyword: GC AUTOSAMPLER
One-line Description:
6850/6890 syringe sizes are not downloaded from ChemStation to GC
Problem:
|
Although Chemstation allows the user to select the syringe size, the size entered is not downloaded to the 6850/6890 GC itself; the GC front panel injector configuration always states that the syringe size is 10.00. |
Temporary Solution:
|
The software will display the syringe size, save, and will print it correctly as entered. The syringe size entered in the software will be used even though the GC displays a different syringe size. |
Fix Information:
|
n/a |
Keyword: HELP
One-line Description:
Selecting RTL Help Contents brings up ChemStation Help not RTL Help
Problem:
|
From the RTLock or RTSearch menus, select RTL Help Contents. ChemStation Help is shown. RTL Help should be shown instead of the ChemStation Help. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: HELP
One-line Description:
Help for the Purification Software can not be displayed on Windows Vista
Problem:
|
Help for the Purification Software can not be displayed on Windows Vista. |
Temporary Solution:
|
Install WinHlp32.exe for Windows Vista. |
Fix Information:
|
n/a |
Keyword: INITIALIZATION
One-line Description:
Opening Reprocessing copy opens also C:\WINNT\System32\CMD.exe
Problem:
|
When opening a reprocessing copy of Chemstation A.09.03 (View - Reprocessing copy) it opens also C:\WINNT\System32\CMD.exe. It appears in the toolbar and when opening it, an empty black window appears and cannot be edited. Chemstation sessions are not effected, the cmd.exe window can be closed. When closing the reprosessing session, also the cmd.exe window dissappears. |
Temporary Solution:
|
Either open the Offline Version of the ChemStation via Start>Programs>ChemStation>offline version or close the cmd.exe window. For revision B.01.01 the cmd window needs to be closed manually. Regarding CFR 21 part 11security: The CMD window will be only displayed. The user (even adminsitrator) cannot type or execute commands in the window. So there is no violation of CFR 21 part 11 securtiy. |
Fix Information:
|
n/a |
Keyword: INITIALIZATION
One-line Description:
unexpected information box when initializing Dual Loop Sampler
Problem:
|
When a Dual Loop Sampler was powercycled, after initialization an info box is displayed "The tray configuration has been changed! Please check locations used in method and injector program", although the tray configuration in fact was not changed. |
Temporary Solution:
|
Click OK in the information box and ignore the warning. |
Fix Information:
|
n/a |
Keyword: INITIALIZATION
One-line Description:
ChemStation does not launch when two MWD detectors are configured
Problem:
|
When two MWD detectors are configured in an 1100 instrument, the ChemStation session will not start. The error message "Autostart Macro failed, error #16289 occured" is displayed. |
Temporary Solution:
|
Remove one of the MWD detectors from your instrument and restart the ChemStation session. |
Fix Information:
|
No fix is planned for this issue. |
Keyword: INITIALIZATION
One-line Description:
Problems with initialising the 1100 instrument when a DAD G1315C is present
Problem:
|
In 1100 systems containing the Diode Array Detector G1315C the following problems are observed if the DAD G1315C is not the LAN connection module: At initialisation of the instrument the error message "1100 DAD detector 1 not found. Check that 1100 DAD 1 is correctly configured" is obtained. A power failure for the DAD is observed in the ChemStation GUI afterwards. |
Temporary Solution:
|
Connect the 1100 system to the LAN with the LAN card installed in the DAD G1315C. |
Fix Information:
|
n/a |
Keyword: INITIALIZATION
One-line Description:
ChemStation startup failure in case of printer name exceeding 92 characters
Problem:
|
Following issue has been seen using ChemStation B.01.03 : The ChemStation has a printer name limitation of 92 characters. If the name is longer ChemStation might freezes during program start and turn into a non responding status in task manager. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INITIALIZATION
One-line Description:
LC/MS or CE/MS ChemStation hangs during startup if the license is missing
Problem:
|
When the license for an LC/MS or CE/MS ChemStation is missing, but the ChemStation is started, the use will not get a message that the license is missing. Instead the ChemStation hangs up during startup and has to be terminated via Windows Task Manager. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
Installed two A/D licences, one instrument appears
Problem:
|
During the installation of ChemStation Rev. A.09.03, A.10.01 and A.10.02 following issue has been reported: Installing Product G2077aa (A/D licence) as instrument 1 and Product G2073aa (A/D control module) as instrument 2, the configuration editor will install and set up instrument one only. |
Temporary Solution:
|
The installation needs to be done in two steps: First install G2077a A/D system as instrument one and finish the installation. Then add the second instrument G2073a and finish the installation. Both instruments are available in the configuration editor. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
The procedure entry point Invisible could not be located file UTIL.DLL
Problem:
|
When trying to start ChemStation Configuration Editor, you get "hpced02.exe has generated errors and will be closed by Windows. You will need to restart the program." Restarting didn't help. When starting online or offline sessions, you get: "The procedure entry point Invisible could not be located in the dynamic link library UTIL.DLL" and the program would close. If you do a search of the disk drive for UTIL.DLL, you will find it in C:\CHEM32 and in C:\CHEM32\BACKUP. This problem is related to Symantec's PC Anywhere. Do a search of C:\Program Files\Symantec directory, and found another UTIL.DLL. Renaming this file to UTIL.OLD allowed the ChemStation to start with no problem. |
Temporary Solution:
|
Renaming the UTIL.DLL found under the C:\Program Files\Symantec directory to UTIL.OLD allowed the ChemStation to start with no problem. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
IQ fails after upgrade to B.01.03 if LCMS patches are previously installed.
Problem:
|
If the B.01.01 ChemStation for LC/MSD with patches (e.g. Multimode source) is upgraded to B.01.03 the Installation Qualification will fail. |
Temporary Solution:
|
Uninstall any LC/MS patches prior to upgrading to B.01.03 ChemStation. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: INSTALLATION
One-line Description:
Multimode Ion Source Report Will Sometimes Not Print Out
Problem:
|
The following problem was reported in the rev. B.01.03 LC/MSD ChemStation with a G1978A Multimode Source attached to the LC/MSD. On pages 45-46 of the Agilent G1978A Multimode Source User's Guide (P/N G1978-90006) the checkout for the "Multiple FIA method for G1978A Interface in Mixed Mode operation" is described. At the end of the procedure, the ChemStation should print out the Multimode Ion Source Report. Due to an error in the macro which generates the Multimode Ion Source Report, the report will sometimes not print out. |
Temporary Solution:
|
A patch for rev. B.01.03 has been released that fixes this problem. It is described in Service Note G2710-57. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
Retention Time Locking B.01.02 SW will not install on GC Chem B.02.01
Problem:
|
The following error is presented when installing Retention Time Locking add-on software B.01.02 on the GC Chemstation: “The ChemStation version that exists on this computer is not compatible with the product being installed. Contact Agilent Sales to obtain the correct ChemStation version.” The Retention Time Locking add-on software B.01.02 will not install on GC ChemStation B.02.01. |
Temporary Solution:
|
n/a |
Fix Information:
|
Install RTL revision B.01.03. |
Keyword: INSTALLATION
One-line Description:
uninstallation of B.02.01 SR1 (upgrade installation from B.xx.xx)
Problem:
|
This problem is only related to uninstallation of a B.02.01 SR1 ChemStation that originates from an upgrade installation from any other B.xx.xx revision. For uninstallation via Add/Remove Programs, the ChemStation B.02.01 SR1 CD has to be inserted into the CD-ROM drive. If your ChemStation B.02.01 SR1 is not an upgrade uninstallation, it can be uninstalled without the CD. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
IQ fails after upgrade of CE/MS ChemStation B.01.03 to B.02.01 SR1
Problem:
|
When a CE/MS ChemStation B.01.03 is upgraded to B.02.01 SR1, the IQ will fail with the following files marked as changed: sys\agilentlcmsdata.dll sys\chemrtd.exe |
Temporary Solution:
|
Uninstall CE/MS ChemStation B.01.03 and install B.02.01 SR1 afterwards. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
Upgrade of G2730BA LC/MS Data Analysis only from B.01.01 fails
Problem:
|
During an upgrade installation of G2730BA LC/MS Data Analysis only ChemStation, an error message "An on-line core must be purchased in order to install additional instrument modules." will be observed. The upgrade process will not result in a working ChemStation installation. |
Temporary Solution:
|
Back up your ChemStation data, then uninstall ChemStation and perform a clean install of your new ChemStation revision. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
duplicate Start Menu entries after upgrade of 2D/3D Data Analysis only
Problem:
|
After an upgrade installation of 2D/3D Data Analysis only ChemStation (G2090BA/G2190BA) to B.02.01 SR1 or B.03.01, the start menu entries for the instrument instances, the license editor and the scheduler are available twice - both identical and working. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
problems with CE/MS upgrade installations
Problem:
|
The following types of problems have been observed when upgrading CE/MS systems to B.02.01 SR1: 1. Installation Verification does not pass. 2. Error messages during the upgrade installation process. |
Temporary Solution:
|
Back up your ChemStation data, then uninstall ChemStation and perform a clean install of ChemStation B.02.01 SR1. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
GPC software does not work if installed on a path containing a blank
Problem:
|
If ChemStation is installed on a path containing blanks, the GPC addon software does not work. |
Temporary Solution:
|
The ChemStation (and so the GPC addon software) must be installed on a path that dos not contain blanks. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
CE IQ is failing after G2201BA CEMS addon uninstallation
Problem:
|
The Installation Verification will fail under the following condition: After deinstalling the G2201BA MS ChemStation addon part of a CE/MS ChemStation, the Installation Verification will report missing files. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
IQ fails after an upgrade to B.03.01 (LC 3D ChemStation)
Problem:
|
The IQ fails after an upgrade of an LC 3D ChemStation to revision B.03.01 with several missing files. |
Temporary Solution:
|
Backup all user created files (e.g. methods, sequences, result data), uninstall the previous ChemStation revision and then install revision B.03.01. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: INSTALLATION
One-line Description:
"Installation Verification" reports errors after installation of a patch or SR
Problem:
|
The internal "Installation Verification" tool of the Agilent ChemStation may report errors after installation of a patch or service release. This is based on the fact, that the tool is designed for trouble shooting purposes only and provides no qualifying information on the install. In case an Installation Qualification is required after installation of a service release or patch, please use the report that can be generated at the end of the installation process (by the "IQT wizard"). Software IQ/OQ services can be purchased from Agilent at any time for your ChemStation systems. Please contact your Agilent sales representative for more details. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
SR2 for B.02.01 does not update Help -> About for Config Editor and IQ tool
Problem:
|
When Service Release 2 (SR2) is installed on top of ChemStation B.02.01 SR1, the version string in Help/About is updated for the ChemStation instruments. However, for the Configuration Editor and Installation Verification tool the version string is not updated. |
Temporary Solution:
|
The improper revision information in the Configuration Editor and the Installation Verification tool does not influence the functionality. The successful completion of the IQT wizard and the end of the SR2 installation proves the correct installation of all components of the SR2. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
With Chinese ChemStation B.03.01 SR1 IQT fails for G2090BA, G2190BA, and G2730BA
Problem:
|
ChemStation revision B.03.01 SR1 August Edition was released August 16, 2007. The SR1 is coming with a built-in IQT capacity for its qualification. However, with Chinese ChemStation IQT fails for G2090BA, G2190BA, and G2730BA with missing files. Please note that this problem only occurs with Chinese ChemStation. |
Temporary Solution:
|
When qualifying Chinese ChemStation B.03.01 SR1 G2090BA, G2190BA, or G2730BA with IQT, the IQT wizard will report missing files. A service note CHEMSTATION-40 was released documenting the affected files. Please aks your Agilent contact to obtain the service note. To document successful validation of the affected systems, attach the service note and the appropriate attachment .pdf file with the IQT qualification result. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
Chinese ChemStation: IQ fails after upgrade from B.03.01 to B.03.02
Problem:
|
For Chinese ChemStation only, the IQ fails after upgrade from revision B.03.01 to B.03.02. One changed file is reported: drivers\rapid\language\altcsrcamoduledrv.chs (Version 32.3.9.0) |
Temporary Solution:
|
Delete the file drivers\rapid\language\altcsrcamoduledrv.chs before upgrade. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
system files may appear as different in the IQT report
Problem:
|
If system files are present that differ from the versions listed in the IQT reference files, this difference will be noted in the IQT report. However, the report will denote a "Pass" state. The difference in the system file may most probably be caused by the fact that another application on the ChemStation computer installed a different version of that system file. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
Cancelling the installation does not rename the ChemStation backup folder
Problem:
|
The following problem occurs when cancelling upgrade installation to revision B.04.01: When the upgrade installation is cancelled and the installation folder has already been moved to the backup location, this backup folder is renamed to the original ChemStation installation directory on cancellation. |
Temporary Solution:
|
Manually rename the backup folder to the original ChemStation installation folder name. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
problems with upgrade of G2090BA Data Analysis only ChemStation to B.04.01
Problem:
|
With ChemStation B.0x.0x prior to B.04.01, the product G2090BA was available: Data Analysis only ChemStation with LC 2D, only. With ChemStation B.04.01, only the G2190BA product is available that contains an LC 3D ChemStation. An upgrade installation of G2090BA ChemStation B.0x.0x to G2190BA ChemStation B.04.01 will not work correctly. |
Temporary Solution:
|
After performing the upgrade installation to B.04.01 ChemStation G2190BA, uninstall ChemStation B.04.01 and reinstall it. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
ChemStation SR Entries in Add/Remove Programs after upgrade installation
Problem:
|
When ChemStation service releases had been installed on top of a full version B.0x.0x, a separate entry on this service release can be found in Add/Remove Programs of Windows. An upgrade installation to ChemStation B.04.01 can be performed without uninstalling the ChemStation service releases, but it may happen that the entries for them are not removed from the list of Add/Remove Programs during the upgrade installation. If this is the case, do not try to remove them afterwards! |
Temporary Solution:
|
In order to avoid remaining entries of outdated service releases, uninstall them before performing the upgrade installation. |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
problems with removing a license and entering a license of different type
Problem:
|
When selecting an instrument type in the Add Instrument tool of ChemStation, different license types may be valid. E.g., for an LC instrument a G2170BA license or a G2175BA license may be valid. Once a license of a certain type is entered in Add Instrument, and afterwards is removed in Add Licenses tool, it is not possible to enter a license of a different type. For example, if in the above mentioned case a G2170BA license was entered and afterwards removed again, only a G2170BA license will be accepted, but not a G2175BA license anymore. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be solved in revision B.04.01 SP1. The licenses can now be removed directly in the Add Instrument dialog, and it will afterwards be possible to enter all licenses that are allowed for the specific situation. |
Keyword: INSTALLATION
One-line Description:
B.04.01SP1 upgrade installation removes icons of add-on products from Start Menu
Problem:
|
An upgrade installation from B.04.01 ChemStation to B.04.01 SP1 can be performed without uninstalling add-on programs. However, during this upgrade installation the complete Agilent ChemStation folder is deleted from the Start Menu including the icons of add-on programs like ChemStore. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INSTALLATION
One-line Description:
Uninstallation of ChemStation does not detect addons
Problem:
|
When ChemStation is uninstalled, the user will not be informed in the case that add-on programs may be installed, e.g. ChemStore. Uninstallation of ChemStation will not be prevented. |
Temporary Solution:
|
Verify the presence of add-on programs before uninstallation of ChemStation. Uninstall add-on programs first (follow the uninstallation instructions of each add-on program). |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
manual integration not displayed when separate zooming is enabled
Problem:
|
The following problem is observed when "Zoom Separately" is selected in the "Signal Options" dialog when you integrate a data file with several signals: Perform a manual integration not in Signal A, but in one of the following signals. The result is not displayed before you switch the view, e.g. to from Integration Task to Signal Task. |
Temporary Solution:
|
Perform manual integration only without separate zoom. |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Height-Reject is not take in account during manual integration
Problem:
|
Using ChemStation B.01.0x following issue has been reported: For manually integrated peaks the area reject is taken into account, but not the height reject. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Reporting of negative peaks resulting from Area Summing
Problem:
|
Negative peaks should integrated using the "Negative Peak Integration" Event. The peaks will then be reported as positive values in the UI and report in order to allow for amount calculation. However, using the "Area Sum" event, there are cases where the baseline is above the chromatogram line. The area is reported to be negative in the UI, but positive in the report. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Integration events values not saved by edit entire method
Problem:
|
With the def_gc.m loaded, begin to Edit Entire Method... At Data Analysis, the default events table always seems to be uECD and is grayed out (unchangeable). The integration events for that table are: 500 Slope Sens, .08 Peak width, 1 Area and Height Reject. Save the method to a new name. Select Data Analysis. Load the method and select Integration\Integration Events. Now the Events table drop-down is active and TST Default is loaded for test plot. Int events are 1 Slope Sens, .04 Peak width, 1 Area reject, 1.7 Height Reject. uECD is not even available from the drop-down. If a method is edited and saved from Edit entire method, it should stay that way and not be overwritten. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
determination of tangent point on the tailing part of the peak
Problem:
|
In the tailing part of a peak, it may occur that the inflection point (needed for the calculation of the tangent peak width) is not correctly determined. The problem results from the algorithm applied to find the inflection point: It is done by the first/second derivate of the peak shape but at the tail of the peak, the derivates of the "noise" on the signal may have about the same value as the tail it self. As the calculation looks for the minimum/maximum value of the second derivative, a wrong point may be identified for the inflection point. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Integration unable to handle complex chromatogram for area summation
Problem:
|
When creating area summation groups, the 'off' time for one group and the 'on' time for the next group must be separated by a minimum of 0.06 minutes. In a complex chromatogram this is a significant loss of data. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Reintegrate "all signals" with Int. Events open only applied for one signal
Problem:
|
When several signals are loaded, displayed separately, and all selected via "all loaded signals" option, the following problem is observed when editing the default integration events of a detector type (e.g. "DAD Default"): Changes in the default integration events are only applied to the signal that was the current signal, when the Integration Events dialog was opened. Only after closing the dialog, the changed events are also applied to the other signals. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Batch.M does not display special area annotation for manually integrated peaks
Problem:
|
The method BATCH.M does not display the special area annotation for manually integrated peaks. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
integration results of manually split peaks may differ from results before split
Problem:
|
If an integrated peak is split by using the corresponding manual integration event, the results for area and height may differ from the results of the original unsplit peak. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
riders found using new exponential baseline mode can not be deleted manually
Problem:
|
riders found during integration using the new exponential baseline mode can not be deleted manually with the remove peak tool. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: INTEGRATION
One-line Description:
Closing the integration events panel may cause incorrect position of baseline
Problem:
|
Closing the Integration Events panel may cause an incorrect positioning of the baseline in the UI. Refreshing the screen by zooming in or out does not resolve the problem, and even when printing a report, the incorrect baseline is displayed. |
Temporary Solution:
|
Repeating the integration re-draws the baseline and the integration results remain unchanged. |
Fix Information:
|
n/a |
Keyword: ISOPLOT
One-line Description:
Isoabsorbance and 3D plots not available in data acquired with two DADs
Problem:
|
It was observed that with a system containing a DAD G1315C and another DAD G1315A or G1315B, the following problem occurs when spectra were acquired with the DAD G1315C: The Isoabsorbance and 3D plots can't be viewed. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOCALIZATION, CHINESE
One-line Description:
Chinese ChemStation: ramp table does not adapt to control mode of 6850 GC
Problem:
|
When changing the control mode for the ramp table of a 6850 GC, the units being used are not changed according to the current mode. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOCALIZATION, JAPANESE
One-line Description:
impossible to input Japanese Kanji in Name Pattern field on Preferences dialog
Problem:
|
Japanese Kanji characters cannot be entered into the Name Pattern field of the Preferences dialog. Hiragana (fullwidth) and Katakana (both full and half width) characters can be entered. |
Temporary Solution:
|
Use a text editor, e.g. Notepad to create the desired text with Kanji characters and paste it into the Name Pattern field. |
Fix Information:
|
n/a |
Keyword: LOCALIZATION, JAPANESE
One-line Description:
Japanese ChemStation: VWD Dark Current test fails
Problem:
|
Japanese ChemStation: The VWD Dark Current test fails with error message "No sample data" in step "Performing dark current noise measurement". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOCALIZATION, JAPANESE
One-line Description:
msupdate.exe cannot be executed on Japanese Windows Vista
Problem:
|
Msupdate.exe (version 3.9) cannot be executed on Japanese Windows Vista. |
Temporary Solution:
|
Just find a Japanese VISTA and found the return if the PING utility is localized and the key characters identifying the response are not there so that msupdate canüft connect to the client. Put un-localized ping.exe file in \Chem32\MS\Firmware folder. After doing that, the msupdate should work fine. |
Fix Information:
|
n/a |
Keyword: LOCALIZATION, JAPANESE
One-line Description:
Printed eMethod Note is truncated in Japanese ChemStation
Problem:
|
If you input long sentence without line feeds in exporting eMethod note, the sentence is truncated in printed result. |
Temporary Solution:
|
Insert line feeds in appropriate position in the eMethod note. |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: LOCALIZATION, JAPANESE
One-line Description:
Japanese/Chinese Chemstation: instrument curves not displayed
Problem:
|
In Japanese and Chinese ChemStation, the instrument curves that have been collected are not displayed in ChemStation Data Analysis view or in the reports. |
Temporary Solution:
|
Add the following line to the [PCS] section of the ChemStation.ini file: Language=Japanese or Language=Chinese |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: LOCALIZATION, JAPANESE
One-line Description:
Japanese ChemStation: problem in sequence printout with long sample names
Problem:
|
In case of long sample names in the sequence table in Japanese ChemStation, in the sequence printout the corresponding column will not use a line break, but the content of all the columns is moved to the right. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOGBOOK
One-line Description:
DDE Comm Failure when starting 6890 with G1888 HeadSpace
Problem:
|
GC ChemStation B 01.03, 6890N HSS control soft A 01.04 controlling G1888A Occasionally, when the 6890 GC with an G1888 HS is started, the following lines appears in the instrument logbook: "Error in Hook LoadMethod : HS_HookLoadMethod DDE Comm Failure: Remote execution of (method|load|C:\CHEM32\4\METHODS\LOADTEST.M\) failed. [Channel 459260] Error 41339 occurred: at line 486 in file Headspace In Command method|load|C:\CHEM32\4\METHODS\LOADTEST.M\ in macro HS_Chat" |
Temporary Solution:
|
This problem is due to timing issues between the Chemstation/HS software and the Operating system. Minor changes in the Chemstation and Windows operating system are affecting the (DDE) technology. These types of DDE errors appear to be events associated with starting and shutting down a software application. This error is showing a timing problem and should not be captured in the Instrument logbook but it is. The Agilent Chemstation/HeadSpace SW and Headspace Instrument will operate correctly. |
Fix Information:
|
n/a |
Keyword: LOGBOOK
One-line Description:
Sequence logfile does not get continued
Problem:
|
With rev. B.02.01 SR1 it is occasionally observed that for long ChemStation sequences the sequence logfile is incomplete. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOGBOOK
One-line Description:
Only 20000 lines are kept in the sequence log
Problem:
|
Only 20000 lines are kept in the sequence log. When more lines have to be added, the oldest lines are overwritten. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOGBOOK
One-line Description:
First run of 7890A always generates error in Logbook: undefined symbol, 41276
Problem:
|
First run of a 7890A (only), no matter what the injection source, always generates an error in the logbook. This does not happen for subsequenct runs. Printer was configured. 'CP Macro ======================================== 10:17:48 02/21/07 70 41de 45dc629c 0 CP Macro In Command IF in macro HS_HookPrintInstMethod 10:17:48 02/21/07 70 41de 45dc629c 0 CP Macro at line 65 in file C:\CHEM32\HS\G292XAA.MCX 10:17:48 02/21/07 70 41de 45dc629c 0 CP Macro Error 41276 occurred: 10:17:48 02/21/07 70 41de 45dc629c 0 CP Macro Undefined symbol: prInjSrcAndLoc 10:17:48 02/21/07 70 41de 45dc629c 0' |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: LOGBOOK
One-line Description:
partial acquisition sequence overwrites existing sequence logbook
Problem:
|
Running a partial acquisition sequence into a folder that already contains sequence data from the same sequence template will overwrite the existing sequence logbook. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: METHOD
One-line Description:
AM/PM in time for entries in Method History, also with 24 hour time format
Problem:
|
The time format for entries in Method History is taken from Windows, according to the settings in control Panel, Regional Options, Time. Regarding this settings "AM l" and "PM l" symbol will appear in Method History. The behavoir remains when the 24 hour time format is configured. |
Temporary Solution:
|
To get the proper 24 time stamp just delete "PM" "PM symbol" (and AM from "AM symbol") in Regional Options. Then the above mentioned time will be displayed in 24h time format. This applies for Windows 2000 and Windows XP Professional. |
Fix Information:
|
No fix planned |
Keyword: METHOD
One-line Description:
Pressure unit is not correct on CE ChemStation method printout
Problem:
|
The printout of a CE method shows mbar instead of bar for the High Pressure Value. |
Temporary Solution:
|
Printout this Known Problem Report and keep it with your method printouts. |
Fix Information:
|
This defect is planned to be fixed with ChemStation A.10.01 |
Keyword: METHOD
One-line Description:
1050 VWD method printout shows too many digits for the Peak Width setting
Problem:
|
The method printout for the 1050 VWD shows more significant figures compared to the selection list of the VWD user interface. This does not affect the ability to restore the method using the printed information, since the peakwidth can only be choosen from a selection list. |
Temporary Solution:
|
A printout of this Known Problem Report should be stored along with the method printouts. The following table shows the corresponding printed values to the setting in the user interface. It can be used to recreate the method starting from the printout. UI setting method printout ------------------------------------------------------------- 0.013 min 0.013 min 0.026 min 0.027 min 0.053 min 0.053 min 0.13 min 0.133 min 0.27 min 0.266 min 0.53 min 0.532 min 1.06 min 1.064 min 1.60 min 1.596 min |
Fix Information:
|
No fix planned. |
Keyword: METHOD
One-line Description:
During Edit Entire Method, two dialog boxes come up simultaneously
Problem:
|
In Method and Run Control, select the Method > Edit Entire Method... menu item. Select all four sections to edit, and go through the dialog boxes clicking OK until you get to the Sample Purity Options dialog box. Move it over and notice that underneath it there is the Signal Details dialog box. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: METHOD
One-line Description:
Operator can edit instrument parameters of a method
Problem:
|
A ChemStation user with Operator permission can edit the instrument parameters of a method. He can not save the method, but he can execute single runs with changed instrument parameters. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: METHOD
One-line Description:
Major error at line 433 in file X:\Astxdrivers\iq\idd\src\ui\ssl1.c
Problem:
|
Error with chemstation B.01.03 SR1 controlling a GC + HeadSpace. Error occurs when clicking on the inlet button: There is a major error at line 433 in file X:\Astxdrivers\iq\idd\src\ui\ssl1.c. |
Temporary Solution:
|
It was discovered that method resolution was disabled by adding the disable6890methres=1 in chemstation.ini. There is an error on the back configuration and using disable6890methres=1 does not allow the flows to be corrected. The error disappeared after deleting disable6890methres=1 from the chemstation.ini. The Inlet flow could now be read properly. This error looks bad but the system works correctly. |
Fix Information:
|
n/a |
Keyword: METHOD
One-line Description:
Method name does not exist in the current directory
Problem:
|
Select the method name in the method drop down list, the following message: ‘The method name does not exist in the current directory”. |
Temporary Solution:
|
From Windows Explorer, noticed the method name had a space between the name and the .M, i.e. NAME .M. Removing the space and went to the drop down list in the sequence table, and was able to select the method name and the sequence table worked ok. Or save the method as a new name. |
Fix Information:
|
n/a |
Keyword: METHOD
One-line Description:
Default_GC.M has a setpoint of 0.0 for the PPIP flow; PPIP icon is red
Problem:
|
The Default_GC.M has a setpoint of 0.0 for the PPIP flow. For some reason the Chemstation requires a flow of >1.2ml/min - Even if the pressure is set to OFF. In Edit Parameters screen the PPIP icon comes up RED. PPIP is Purged Pack Inlet |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: METHOD
One-line Description:
StartColumnCompRun for 7890A dirties the method
Problem:
|
Select StartColumnCompRun for a 7890A. This dirties the method upon start. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: METHOD
One-line Description:
master method may be overwritten with DA parameters from the sequence method
Problem:
|
In the following scenario it is possible that the master method gets overwritten with modified data analysis parameters of the sequence method: A sequence is run that employs several methods. While another method is run in the sequence, the user loads the new sequence container in the offline ChemStation already. He modifies the data analysis parameters of the sequence method that is the last method to be run by the sequence and saves this method. When the sequence is completed, the master method of the last sequence run is loaded in the online session. However, the changed data analysis parameters of the sequence method are still in the memory. If the user now saves the master method, it is saved with the changed data analysis parameters of the sequence method. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1 |
Keyword: METHOD
One-line Description:
offline ChemStation may freeze when saving sequence method during acquisition
Problem:
|
When editing and saving the sequence method of currently still running sequence in the offline ChemStation, the offline session may freeze. In this case the offline session has to be stopped via Windows TaskManager. This problem is most likely to occur when the sequence acquisition in the online session ends. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: METHOD
One-line Description:
Method Scouting campaign setup fails with DPI settings > 96
Problem:
|
The startup of a new Method Scouting campaign fails with an unexpected error if the display properties are set to font sizes with DPI greater than 96. These settings can be changed under the display properties settings (Advanced) to be accessed by the Control Panel >Display. On Windows Vista, the DPI settings can be checked and re-set under Control Panel > Personlization > Tasks > Adjust font size |
Temporary Solution:
|
for Windows XP operating systems: Reset the DPI settings to 96 (default) and choose a "large font size" under display properties / appearance. for Windows Vista operating systems: Reset the DPI settings to 96 (default). |
Fix Information:
|
This defect is planned to be fixed with rev. A.01.02 of the Method Scouting Wizard |
Keyword: METHOD
One-line Description:
6850 Workstation Internal SW error occurred when configuring a column in 6890
Problem:
|
Installed a A-012 column that was already in the column catalog and is also installed in another GC Inventory# Model Number 652.63131 Agilent 19091A-012 Calibration Information Inventory# 652.63131 0.00 m x 0 um x 0.17 um calibrated Last Calibrated: 1/1/1980 On the columns screen, select Change and Install and select the A-012 column and the following error is shown: 6850 Workstation Internal Software Error A software error has been detected within the 6850 workstation software .... This box is shown again a couple more times after selecting OK. You must select cancel. The GC is a 6890. |
Temporary Solution:
|
Workaround: add the A-012 column with a new inventory number and then install it. |
Fix Information:
|
n/a |
Keyword: MSD ANALYSIS
One-line Description:
Error "Identifier (MSO_PPwidth) is illegal or variable can't be manipulated"
Problem:
|
After upgrading from rev. A.09.01 to A.09.03 LC/MSD ChemStation, then go into Data Analysis and select the Peak Purity tool and click on the first peak, the error "Identifier (MSO_PPwidth) is illegal or variable can't be manipulated" can occur. This does not occur with a clean load of rev. A.09.03. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD ANALYSIS
One-line Description:
Cannot install G1043A NIST Library Search Program on B.01.01 LC/MSD ChemStation
Problem:
|
When trying to install G1043A NIST Library Search Program rev. D.01.00 by running setup.exe from the CD root directory, the error "You must install the HP MSD ChemStation Software before installing this Database sofware" is generated. An OK button is displayed, and when it is clicked the installation program stops. |
Temporary Solution:
|
n/a |
Fix Information:
|
A fix is currently being investigated. |
Keyword: MSD ANALYSIS
One-line Description:
Data Browser rev. A.01.01 not supported with rev. B.01.01 LC/MSD ChemStation
Problem:
|
The currently shipping G2727AA Data Browser software rev. A.01.01 (Sept 2004) is not supported and does not work with the LC/MSD ChemStation revision B.01.01. A new version of Data Browser software compatible with rev. B.01.01 LC/MSD ChemStation will be available in the future. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD ANALYSIS
One-line Description:
G2720BA Bioanalysis SW not available at release of rev B.01.01 LC/MSD ChemStati
Problem:
|
At the release of rev. B.01.01 LC/MSD ChemStation software (Sept 2004), the G2720BA Bioanalysis software (Peptide Tools + Deconvolution) is not available. The Peptide Tools functionality is currently not supported with rev. B.01.01 LC/MSD ChemStation, and the Peptide Tools menu item in the Spectra menu in Data Analysis is greyed out. However, the Deconvolution program part of the Bioanalysis software does work and has been tested. For customers upgrading from rev. A.xx.xx LC/MSD ChemStation + G2720AA Bioanalysis software to rev. B.01.01 LC/MSD ChemStation and who wish to continue to use Deconvolution, the G2720AA license number can be entered for the G2720BA product during the ChemStation software installation. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD ANALYSIS
One-line Description:
Batch review, no manual integration id smoothing is selected in signal details
Problem:
|
Following issue has been reported using B.01.01 LC/MS ChemStion only in conjuction with smoothing: The Signal Detail screen for LC-MS allows to select smoothing. If it is selected, then manual integration are not marked on batch review results. The user can do a manual integration and can save it to batch. The first column will get the "s" indicator. If the data file is re-selected, then manual integration is not visible. (the "s" indicator is still in place). |
Temporary Solution:
|
The issue only occurs if the user selects 'gausian' smoothing and leaves the default value of '0' in the 'smooth parm' column of signal details. Please enter a non-zero value as a work-around. |
Fix Information:
|
n/a |
Keyword: MSD ANALYSIS
One-line Description:
Sample Purity affects integration events settings, sets method change flag
Problem:
|
While developing a method containing "sample purity options" the system will change integration events during integration. In addition the method change flag will be set during running a sequence, and that method change flag will be present starting from sample 2 till the end of the sequence. The flag is triggered due to the changes of the integration events. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned. |
Keyword: MSD ANALYSIS
One-line Description:
TIC report displays only one MS parameter when in FIA mode
Problem:
|
When you set a FIA method with two MSD parameters as being variables, in the final report only the first one in the FIA table is displayed. |
Temporary Solution:
|
The user can set to have those 2 parameters visible in the report by going to Data Analysis>Graphics>FIA Display Options... |
Fix Information:
|
n/a |
Keyword: MSD ANALYST
One-line Description:
.wiff file cannot be opened in Analyst if the method has a Post time set .
Problem:
|
This happens with G2710 LCMS + Analyst 1.4 MR + the Analyst patch. -Set up a method that has a post time set up in the pump. -Set up the Analyst to do automatic wiff file translation, launch Analyst at the end of the run. Use the naming convention for wiff file same as that of data file.(the default option). -Run this method. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD ANALYST
One-line Description:
Analyst does not launch automatically if root directory is not default one.
Problem:
|
-Install G2710 LCMS and Analyst 1.4MR with Analyst patch .
-Launch Analyst and create a new root directory e.g Build Test.
-In Analyst/Set Up Current Method menu select options ‘Automatic wiff file translation’ and ‘Automatically Launch Analyst’ and using the |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD ANALYST
One-line Description:
Analyst conversion log file shows warning that CRC doesn't match
Problem:
|
When running a conversion using the ChemStation->WIFF with a .csv file option, the log file shows a warning that the CRC doesn't match. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD CONTROL
One-line Description:
Get application error in DLLHOST.EXE when setting up for running Multiple FIA
Problem:
|
If you into Run Control/Run Multiple FIA Methods, then select Edit/Group/Add and give it a group name (eg testgroup), then select Edit/Method/Append, intermittent you will get an error: "An application error has occurred... DLLHOST.EXE Exception: access violation: (0xc0000005, Address: 0x10011c5b If you then close ChemStation, you will get an HPCORE error (no other details, no GPF message), then you click okay to that and ChemStaiton window will close. It occurs with WIndows 2000 or WInNT |
Temporary Solution:
|
As a workaround, just go back into Run Multiple FIA, and then set up and run the multiple FIA. The HPCORE error usually will not occur the second time. |
Fix Information:
|
n/a |
Keyword: MSD CONTROL
One-line Description:
Easy Access rev. A.03.00 not supported with rev. B.01.01 LC/MSD ChemStation
Problem:
|
The currently shipping G2725AA Easy Access software rev. A.03.00 (Sept 2004) is not supported and does not work with the LC/MSD ChemStation revision B.01.01. A new version of Easy Access software compatible with rev. B.01.01 LC/MSD ChemStation will be available in the future. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD CONTROL
One-line Description:
Abundance Values missing from Lens Ramps
Problem:
|
The abundance values are cut off in the Lens Ramp window from Manual Tune. This makes it impossible to determine the maximum abundance range when ramping a lens element. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD CONTROL
One-line Description:
Display of Time Delay is incorrect for MS acquisition while SIM on Target Mass.
Problem:
|
If you set a time delay for start of the MS run, then select SIM on Target Masses, then enter a Target Mass, the time delay resets to 0. This is for display purposes only--it actually does start after the delay time but the display says 0. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: MSD CONTROL
One-line Description:
G2730BA Standalone DA displays Sample Purity Options dialog.
Problem:
|
If you install G2730BA LC/MSD Standalone Data Analysis you will be able to access the Sample Purity Options dialog under the Method menu. However, the MSD options will be grayed out. Since this is a Standalone Data Analysis and the Sample Purity Options are NOT post-acquisition parameters, that dialog should not be available in G2730BA. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: NAVIGATION PANE
One-line Description:
Performance problem if many data files to be shown in Navigation Table
Problem:
|
A perfomance issue using ChemStation B.02.01 and higher has been reported under the following condition: If many single runs are in one folder, then the ChemStation needs quite some time to fill the Navgation Table with the necessary data. |
Temporary Solution:
|
Please split the content of one huge folder containing single runs into smaller directories. |
Fix Information:
|
n/a |
Keyword: NAVIGATION TABLE
One-line Description:
Navigation table cannot display this date time format 20-03-2007 11:41:22
Problem:
|
The Chemstation cannot display the following date time format 20-03-2007 11:41:22 in the Navigation table in Data analysis. The following date is shown when this date time format 20-03-2007 11:41:22 is used in the regional settings: 01-01-0001 00:00:... The date time format shown in the File Information is: 20-03-2007 11:41:22. The report shows the date correct and not this strange date: 01-01-0001 00:00:.... The navigation table can display correctly the following date/time format: 25-Apr-07, 08:30:04 |
Temporary Solution:
|
Work around: Use the following date time format in the regional settings: 25-Apr-07, 08:30:04 |
Fix Information:
|
n/a |
Keyword: NAVIGATION TABLE
One-line Description:
previous data still displayed in Navigation Table when loading running sequence
Problem:
|
When loading the currently running sequence into the Navigation Table while still no run has been acquired yet, it may happen that the runs from the previously loaded data set remain in the Navigation Table. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: PEAK PURITY
One-line Description:
A09.03 Peak Purity calculation
Problem:
|
In Peak Purity Task the Purity Calculation of the peak will change after hitting the option button and leaving the window without changes. The Purity Factor of the Peak will be recalculated and the result can differ. |
Temporary Solution:
|
When working with peak purity, Agilent strongly recomments to update to the new spectra/purify options. After a new method is created based on def_lc.m and you are going to use the purify option For the first time, the system will ask you to chose the newer version - select YES. Methods already specified with the older spectra/purity options can be updated by Typing following command into the command line: SPC_NewVersion=1 The system will update to the newer spectra/purify options. |
Fix Information:
|
n/a |
Keyword: PEAK PURITY
One-line Description:
not all decimals displayed for the Volume in printout of Fraction Details
Problem:
|
When the Fraction Details are displayed in Data Analysis, a Print button is available to print these details. On the printout, the decimal places for the Volume are missing, although they displayed in ChemStation. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: PEAK PURITY
One-line Description:
Purify: Only the study creator and administrators can access a study
Problem:
|
Only the study creator and members of the Administrators group can access a Purify study. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: PEAK PURITY
One-line Description:
impure peak reported as pure under special conditions
Problem:
|
The results of the peak purity calculations are presented in the report in the following way: 1. The calculated values for the spectra a re presented graphically together with the threshold value. Three values above the threshold indicate an impure peak. 2. Average purity factor and threshold value based on the values that lie above the threshold. A text states whether the purity value is within the threshold. The graphical presentation (1) is based on purity values that are not rounded, while the values described in (2) are rounded to 3 fractional digits. In rare cases it may happen that the average of the purity values that lie above the shreshold is rounded to value equal to the threshold. In this case the graphical representation represents data points above the threshold while the text states that the values are within the limit. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: PROGRAMMING
One-line Description:
Uni code problem with scheduler
Problem:
|
Following issue has been reported using macros to set up scheduler files. The macro is written in Unicode, but if the scheduler shows the macro, the first line is grayed out. Two extra characters are add ( like Yp). |
Temporary Solution:
|
There is an issue regarding the conversion between Unicode and ANSI files. In order to run the macro corret to create the scheduler files, the macro needs to be converted to ANSI. A tool is available on ChemStation "UnidcodeToAnsi.exe" in the Chem32\sys directory. For more information refer to the "Upgrade preperation guide B.01.01" G2170-90222. |
Fix Information:
|
n/a |
Keyword: PROGRAMMING
One-line Description:
Online configuration determines what can be done in the offline session
Problem:
|
Limited capabilities in offline ChemStation (online configuration determines what can be done in offline session), e.g.: Online: back injector, offline: no way to reprocess front injector sequence (and vice versa) Online: back injector, offline: no way to develop front injector sequence for next acquisition (and vice versa) Online: front injector, offline: no way to edit method with back injector (and vice versa) Also, if hardware is simply plugged into the GC and turned off (Tray) it is considered in the offline session. The Tray must be unplugged as well or it is considered in the configuration. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1 for 7890A only. |
Keyword: REPORT
One-line Description:
spectra options are not printed correctly
Problem:
|
n/a |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
"Seq Line"(Sequence line) value for Calibration samples printed wrong in report
Problem:
|
Following issue can be seen on ChemStation A.10.02 reports, using intervall options within the sequence table:
Running a sequence with follwing setup:
1. line: "Sample type" => "Calibration",
"Cal Level" => "1", "Interval" => "2"
2, 3 and 4. line: "Sample type" => "Sample"
"Datafile" => " |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
prefix and counter are not reported in hypersequence printout
Problem:
|
The following defect is observed in a system with wellplate handler when running a hypersequence using prefix/counter option for the datafile subdirectories: In the hypersequence report the specified values for prefix and counter are not reported. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: REPORT
One-line Description:
problem with sizing of the chromatogram in a Short Report
Problem:
|
Sizing of the chromatogram output for a Short report does not work in the 20 - 40% range for the Response axis. The 40 - 100% range works correctly, values smaller than 20% are not allowed. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Study Run Summary Report: WPS: Tray description is missing
Problem:
|
For a system with Dual Loop sampler configured to use wellplate the following problem is observed: When a study is run using the Purify software, the Study Run Summary report does not show the tray description for the Dual Loop sampler. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: REPORT
One-line Description:
Instrument curves printed twice, when set in "Sig. Details" and "inst.curves"
Problem:
|
Following issue has been reported on B.01.01 ChemStation printing a report including the instrument curves: If the Instruments curves has been enabled twice, the Instrument curves will be printed twice on the reprot. It is possible to define the "Instrument Curves" within the "Edit entire methods - Edit instrument curves" , or/and in the "Signal Details" at the 'calibration symbol' in the GUI of the method and Run Control. |
Temporary Solution:
|
to print the instrument curves on the report, please select the option only once , either in "edit entire method - instrument curves" or in " signal details" of the 'calibration symbol' in the GUI of the method and Run Control. Once the instrument curves printing option have been set twice, the method will remain these parameters. In order to overcome this issue, the method needs to be rewritten using a method where these option not have been set twice. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Report: wrong behaviour in fract.table when injec.prog. longer than runtime
Problem:
|
In case a injector program is used it is important to have a run time specified for the method that is long enough to cover the time needed for all steps of the injector program. Otherwise problems like wrong information in the reports and runs not stopping are observed. |
Temporary Solution:
|
Be sure that the runtime of the instrument modules is long enough to cover the whole needed to complete the injector program. |
Fix Information:
|
There is no fix planned for this problem. |
Keyword: REPORT
One-line Description:
time stamp issues for "inj. time" and "last changed time" for Rev.A Data
Problem:
|
Data, Methods and Sequences taken from a Rev. A.xx.xx ChemStation and reprocessing them on Rev. B.01.01 ChemStation, the ChemStation reports will report different timestamps for "Injection Time" and "last changed" Time for Data Acquisition and Data Analysis method compared to ChemStation Rev. A.xx.xx reports. The Rev. A.xx.xx ChemStation stores times using standard C functionality that stores times as seconds since the 01.01.1970 00:00:00 GMT. When a time (e.g. an injection time) is stored in a data file, GMT is calculated in repect to the standard time zone of the ChemStation: Pacific Standard Time. The Rev. B.01.01 ChemStation is using the regional setting of the Windows system, there for the time stamps are updated to the local time after reprocessing. ChemStation Plus system using the TZ variable will NOT see this issue. |
Temporary Solution:
|
Detailed information about the time stamp issues are documented in the Readme.txt file. The Readme.txt file is present in your Chem32\Core directory. Note: ChemStation Plus system using the TZ variable will NOT see this issue. |
Fix Information:
|
It is not planned to fix this problem. |
Keyword: REPORT
One-line Description:
Time Ranges not applied correctly in short report
Problem:
|
Within the Data Analysis of B.01.01 Chemstation following issue has been reported: Defining User Ranges in the "Signal options" the Time Ranges are applied to the chromatogram and displayed/printed accordingly, for Response ranges are not taken into account. The issue can only be seen when in addition the Multi Chromatogramm Scaling is set to "each in full scale". |
Temporary Solution:
|
Applying "all the same scale" for the Multi Chromatogramm will fix the issue and the scaling is working correctly. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
after manual integration and peak splitting RT and area counts double
Problem:
|
Using ChemStation Data Analysis Software following issue has been reported using manual integration. Load a datafile and integrate a peak manually. The RT and the Area (and the name) are written to the peak. Now use the manual "split peak" funktion and the RT and the Area are printed double on the screen as well on the print out. This defect is most pronounced when you split the peak directly at the apex. The impact of this issue decrease with the distance to the apex. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: REPORT
One-line Description:
"Print all Windows" function is not printing correctly
Problem:
|
Following issue has been reported for the Spectra Part of the Data Analysis in ChemStation by using the "print all window" funktion: If a spectra and referecnce is called in on screen the system will either not print all windows or is overlaying them. The issue depends on the print driver in use. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
report does not only print the column used for a run, but all configured columns
Problem:
|
When a TCC of column switching valve and two columns is used, the ChemStation will for each report both columns, and not only the one used for this run. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Chromatogram Output in reports: meaning of "Portrait" and "Landscape"
Problem:
|
Edit the Specify Report section of a method. In the Chromatogram Output, you can select e.g. "Portrait" or "Landscape". It would be expected that "Landscape" means that the chromatogram is printed in landscape format. But actually it means that is printed rotated by 90 degrees in comparison to the orientation of the printer setup. I.e., if you set Landscape in File -> Printer Setup, the chromatograms are printed in Portrait. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
print to file: no csv file generated using performance and noise report style
Problem:
|
Using the "Performance+Noise" report style it is observed that .csv reports are not created when they are selected in the "Specify Report" dialog. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: REPORT
One-line Description:
No report shown after method run
Problem:
|
If in the "Signal Details" dialog of the Data Analysis part of method no detector signals are selected, but only non-detecor signals like pump flow, no report will be created when running this method. |
Temporary Solution:
|
There is a macro available in the LC User Contributed Libraries that allows to only save the instrument curves. It is macro #14 on the ChemStation B.02.01 SR1 CD. |
Fix Information:
|
No fix planned. |
Keyword: REPORT
One-line Description:
XLS Performance and Noise Rep. : drift given in mAU/min
Problem:
|
Following issue has been reported printing the "Performance + Noise" report to XLS files: In Excel (sheet "noise") the drift is shown in mAU/min instead of mAU/h. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: REPORT
One-line Description:
Long FIA runs does not list all the injections in the report.
Problem:
|
For example, in a run of 750 injections, the report lists only 400 flow injections with Inj , InjTime, Location and FIA Sample Name. After the 400th line it just displays a line in bracket as "…(total number of flow injections is 750)" . i.e it does not list the details of remaining 350 flow injections. Note that it does complete the 750 actual flow injections, but in the report it LISTS only 400 flow injections. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
No report due to "Quantification out of memory" command line error for FIA run.
Problem:
|
If you run a very long FIA run and then request a report or preview, the report is neither generated for preview nor gets printed. Instead it gives a command line error in red "Quantification out of memory". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
in the method printout two DADs have the same header
Problem:
|
In a system with a DAD G1315C and an additional DAD G1315A or G1315B the following issue was observed in the method printout: The sections about the detectors both have the header "Agilent 1100 Diode Array Detector 1". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
"Use Multiplier and Dilution Factor with ISTDs" displayed in all reports
Problem:
|
The message about the usage of multiplier and dilution with ISTDs as specified in the Calibration Settings dialog is displayed in all kind of reports, but it should only be displayed in the relevant reports (i.e. ISTD and ISTD%). |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Printing problems: black bars on the report
Problem:
|
Using B.01.03 or higher customers reporting black bars on their print reports, the report on the screen is correct. The problem only happens using 1. single signal 2. zoomed in 3. zoomed in that one peak in the window is cut off, and the peak is huge compared to the others Depening how deep the zoom is, the problem might appear on the report. |
Temporary Solution:
|
The problem is printer depended, PCL6 is giving problems. Please use either PLC 5e or the Postscript driver. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Batch Report: "justify" for alignment is not taken in report/preview
Problem:
|
Using the ChemStation batch function, the system gives you the possibility to adjust the batch report by: open th "options for Batch Review", "Report Table" tab, and define the "justify" for each parameter. This alignement is not applied to the preview/report. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Group Summary report missing in CSV reporting
Problem:
|
If you perform peak grouping, the Group Summary report is missing when the report is printed to .csv file. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: REPORT
One-line Description:
Batch Report: duplicated results for multiple signals in Cal table
Problem:
|
If you setup an calibration table for multiple signals and treat the signals separately, the batch output reports the multiple peaks of the same name, but the reported data (RT and Amount) for each peak are duplicates of the first occurance of that peak. Example Calibration table: # RT Signals Compound Amount Area Respf 1 1.001 DAD1 A Peak1 2.000 200 0.0100 2 1.001 DAD1 B Peak1 2.000 400 0.0050 3 2.001 DAD1 A Peak2 2.000 300 0.0066 4 2.001 DAD1 B Peak2 2.000 350 0.0057 Batch report: the reported RT and Amount for Compound nr 2 and 4 are respectively a duplicate of nr 1 an |
Temporary Solution:
|
Temporary Solution Notes: This option is only used in case the user preferres are confirmation result rather than a qualifier ratio. To get the confirmation result calculated in the batch table it's recommended to name the compounds different for each wavelength. (e.g. by adding the wavelength information in brackets). This helps as well to differenciate the results on the batch report. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Wrong unit printed on Delay Calibration Reprot
Problem:
|
Using ChemStation REv. B.02.10 following issue has been seen printing a Delay Calibration Report. The printed report will state the "current delay" in time(sec): xx instead of volume ul |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: REPORT
One-line Description:
The use of the manual injector not reported in method report
Problem:
|
Following issue has been seen printing a method using a manual injetor. The method print out does not mention the use of the manual injector. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: REPORT
One-line Description:
page numbers on diagnostic reports are cut of on print out
Problem:
|
Following issue has been reported printing diagnostic reports: The page numbers (page 1 of ***) are cut off on the right side in the printouts. The "total numbers of pages" are not completetly printed. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Chromatogram might not printed like defined in Graphics
Problem:
|
Following issue has been seen on ChemStation B.02.01 using the option "User Range". Only if the multi-chromatogram layout is select to be "separately", the Time axis is used on the printed report, but not the ranges. |
Temporary Solution:
|
‘Each in same scale’ allows comparison of identical graphs and uses the Response Range. If using “Each in full scale’, it ignores the Response range setting and only uses the Time. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
number of decimals for Capillary and Nano Pump flow in method printout
Problem:
|
With a Nano Pump (G2226A) or a Capillary Pump (G1376A), only two decimals can be configured for the pump flow. However, the method printout will show a third decimal that is 0. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Margins are used differently for the Print out of ChemStation Windows Printing
Problem:
|
Following printing problem has been reported using ChemStation Rev. B using the "page set margins" for the manual printout in File: If in data analysis a data file is selected and a "page set margin" is set, the margin is applied printing "all windows", but the bottom page margin is ignored for "print selected window". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Path naming on Standard Reports and Ex. Perf. Report not giving ECM info
Problem:
|
Following issue using ChemStation B.02.01 SR 1/SR2 with ECM integration has been reported: Printing a report using the extended Performance Report, as well on Customized Reports, the path information should state ECM as path information. |
Temporary Solution:
|
A point patch will be available, please contact your Agilent Representative. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Report Layout: Footer print date earlier than last change date for calibrations
Problem:
|
Following problem has been reported for reports, genenrated with the Report Layout using ChemStation: Performing a sequence, including calibration samples, the time stamp "last changed" time for the Data Analysis method will be 2-3 seconds earlier thant the footer print time stamp. |
Temporary Solution:
|
n/a |
Fix Information:
|
The print handling of the report is a taske, using multi-processes which are getting different time stamps. Therefore when the report is set together, it is possible that the header/footer information get a different timestamp that than the chromatogram/compound section. |
Keyword: REPORT
One-line Description:
7683 autosampler appears as 7673 on the ChemStation GLP report & meth print
Problem:
|
The 7683 autosampler is installed on the GC but it shows up as a 7673 on the Chemstation GLP report and when the method is printed. |
Temporary Solution:
|
The 7673 is the old family name and covers all of the Autosampler components including the various controllers, multiple different injector modules, and the tray(s). |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Report including Calibration Curves displays usage of height instead of area
Problem:
|
If a report style is used that includes calibration curves, in the formula the report indicates the the Y axis represents Height although calculation based on Area has been selected. The values of the parameters itself and all the calculations are correctly based on Area. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
problems with chromatogram time and response axes in customized reports
Problem:
|
The following problem is observed with customized report templates that contain chromatogram in the general section: When defining to have the time axis at the top or the response axis at the right side of the chromatograms the numbers are displayed inside the chromatogram area. Also when having the time axis at the top of the chromatogram, the signal description is displayed at the bottom and is upside down. The retention times are also turned 180 degrees in the latter case. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
time stamp of calibration modification changes , if nothing has been changed
Problem:
|
Following problem regarding the "calibration modified flag" has been reported for ChemStation: As soon as the integration settings are opened again after a method has been saved, the flag of the calibration modification is set. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
A report cannot be printed if you have overlaid signals
Problem:
|
The dual injector GC gives two data files, one with ADC-1 and AIB-1, and one with ADC-2 and AIB-2. It is not possible to overlay the signals and print them. The following message is given: “A report cannot be printed if you have overlaid signals. Use Load Signals and try again.” |
Temporary Solution:
|
After selecting the signals you want to overlay, go to FILE, select PRINT, then select “Selected Window”. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
7673 AutoSampler is printed instead of HeadSpace for Run Info in ChemStore
Problem:
|
Information in ChemStore. The HS Sampler and its serial number information are not being displayed. Headspace is shown as a 7673 AutoSampler. Headspace runs correctly and puts the data in the study, but it does not include the G1888. This was found using G2070BA B.02.01 SR2 with ChemStore/Security Pack B.03.03 SR1. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
logos in EMF format are not always printed using report layout
Problem:
|
Using the custom report layout in ChemStation Rev. B.02.01 or higher, the imported logo in *.emf format is not printed on the report. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
With HP LJ 4250 selection of output orientation does not work
Problem:
|
The selection of printout's orientation from ChemStation by File -> Printer Setup does not have the desired effect. Instead the setting determined at the respective printer's perferences (e.g. by Window’s Start -> Settings -> Printers and Faxes) does rule the printers behaviour. If e.g. portrait is selected there than every printout is portrait. This is independent of a landscape orientaion selected in ChemStation by File -> Printer Setup! The opposite (landscape stays landscape in spite of portrait selected in ChemStation) is true, too. This behavior was observed with recent PLC5 or PCL6 printer drivers for HP LJ4250 obtained from www.hp.com. |
Temporary Solution:
|
Utilizing the PCL5 printer driver deliverd with ChemStation on CD 2 (User Documentation and Accessories) under \Support\Printers\English\lj4050_pcl5e as lj1130en.exe solves the problem. Installation of that printer driver can be checked from Control Panel -> System -> Device Manager by navigating to the respective communication port used for the LaserJet 4250. The Driver Details show Mirocosoft as Driver Provider, a Driver Date: 7/1/2001 and a Driver Version: 5.1.2600.0 |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Not found peaks reported different in different report styles
Problem:
|
The way a peak that is not found is reported is different in different report styles. Built in Styles: short: "-" Full: "-" Detail: "-" Performance: "Not found" Report Layout Templates: EXTSTD.FRP: "0" LIBRARY.FRP: "-" AreaPCT.FRP: "0" SIMPLE.FRP: "0" |
Temporary Solution:
|
For the Report Layout templates this can easily be changed by editing the templates. |
Fix Information:
|
It is not planned to fix this issue. |
Keyword: REPORT
One-line Description:
additional column "ISTD used" has no header in ISTD report of CE ChemStation
Problem:
|
When ISTD report is created, the report will provide the information which ISTD is used for each reported compound. In CE ChemStation, this value is included in the result table, but it is displayed without the corresponding header. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
wrong compound numbering in Extended Performance Report after removing compounds
Problem:
|
Compouinds that were once in the calibration table of a method, but have been deleted are still taken into account for numbering in the Extended Performance Report. This is only true for the section of the report that reports the performance parameters for the individual peaks. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
Japanese/Chinese CS: garbage characters in .DIF output of sequence summary
Problem:
|
When printing the sequence summary report, it is possible to select file output as .dif file. When opening this file with e.g. Microsoft Word, Japanese and Chinese charcters will not be displayed characters. |
Temporary Solution:
|
The defect is caused by the fact that the .dif file is stored in ANSI format and thus cannot handle Japanese and Chinese characters. In order to view the content of the .dif file, open it with an application that is able to read ANSI files, e.g. Notepad. |
Fix Information:
|
No fix is planned. |
Keyword: REPORT
One-line Description:
7890A: Capacity Factor, k', is not calculated
Problem:
|
In B.03.0x, the Capacity Factor, k' value, is not calculated for Performance reports, etc with a 7890A. |
Temporary Solution:
|
In B.04.01, the Instrument \ Columns menu must be used to input the column description, dimensions, and the deadtime/voidtime. Also, specify that the column is installed. The deadtime entered here is used to calculate the capacity factor. |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: REPORT
One-line Description:
7890A: Column information missing in Extended Performance Report
Problem:
|
The print out of the extended performance report doesn't give any information about the column(s). |
Temporary Solution:
|
In B.04.01, the Instrument \ Columns menu must be used to input the column description, dimensions, and the deadtime/voidtime. Also, specify that the column is installed. The deadtime entered here is used to calculate the capacity factor. |
Fix Information:
|
This defect is fixed in Revision B.04.01 SP1. |
Keyword: REPORT
One-line Description:
inconsistent results in statistics report
Problem:
|
The following problem is observed for calibration tables with separate calculation for each signal. If several peaks have the same name, the sequence summary report may calculate the statistics from peaks in different signals and summarize them under the header of the first signal. |
Temporary Solution:
|
If peaks with the same retention time in different signal have the same compound name, separate calculation for the signals has to be disabled. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
ChemStation does not report resolution as defined in European Pharmacopoeia
Problem:
|
ChemStation does not report resolution as defined in European Pharmacopoeia. EP requires the following formula to be used: R = 1.18 * (Tr(b)-Tr(a)) / W50(b)+W50(a) Only the following definitions are available in ChemStation for resolution: USP, ASTM (in Extended Performance Report): R = 2 * (Tr(b)-Tr(a)) / WB(b)+WB(a) Half-width method as used in Performance Report: R = (2.35/2) * (Tr(b)-Tr(a)) / W50(b)+W50(a) JP (in Report Layout view only): R = 1.18 * (Tr(b)-Tr(a)) / W50(b)+W50(a) |
Temporary Solution:
|
In Report Layout view, use Resolution (JP) which uses the same formula. |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
1200 UV detectors: report created only after completion of posttime
Problem:
|
In systems with 1200 UV detectors, the report of a run is printed only after completion of the posttime (if configured). This defects DAD G1315C and G1315C, and MWD G1365C and G1365D. With 1100 UV detectors, the report is already created directly after the runtime during the posttime. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: REPORT
One-line Description:
sequence printout/partial sequence printout do not utilize the available space
Problem:
|
The sequence printout and the partial sequence printout cut down the method and sample name, although the paper format is set to landscape and there is sufficient space on the right hand. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
6890N Full report displays 7683 ALS incorrectly as 7673
Problem:
|
6890N.05.05 with 7683B ALS installed in back position. Load a signal produced on this GC and specified 'Full' report. Print Report. The 7683B ALS is incorrectly interpreted as a 7673 with a Firmware of G1530N.05.05 as follows: ======================================================= Module Type Firmware rev. Serial number --------------------------------------|------|---------------|--------------- 68GC 68GC N.05.05 CN10429002 7673 7673 G1530N.05.05 A 6890A with two 7683A injectors installed prints this as '7683/G2912A.02.01' |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
ChemStation unable to print to screen; Failure at end of run with Vista SP1
Problem:
|
Running with no printer configured except Nova pdf and printing to screen. The OS is Vista SP1. At end of run, software hangs with pop-up: 'Due to a printer configuration failure, the ChemStation is unable to print to screen!' |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: REPORT
One-line Description:
eMethod print of user text is double spaced, wide margins; fails if lengthy
Problem:
|
Print the user info text on export or import. The margins are very wide and do not wrap properly; it is multiple-spaced so it is very long. If too long, it fails to print. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: REPORT
One-line Description:
wrong area percent value in .acaml and .xml export
Problem:
|
In the case of an ISTD calibration, the area percent values exported to .xml (used e.g. for interfacing to a LIMS system) and .acaml (used for reportig with OpenLAB Intelligence Reporter) are wrong. The error is introduced by a wrong value for the sum of all peak areas. For the calculation of the area sum, the ISTD peak is not taken into account. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01. |
Keyword: REPORT
One-line Description:
Custom Report does not print to screen if detector controlled via CIC is present
Problem:
|
When a detector is configured that is controlled via the Common Control Interface and a customized report is used (instead of one of the default report styles), a preview of report to screen will not be created. Instead, the report is printed to the configured printer. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: RTL
One-line Description:
Retention Time Locking menus disappear after CTC PAL install and configure
Problem:
|
Install the CTC PAL Autosampler add-on software. Before configuring the CTC, the online session menu bar shows RTLock and RTSearch menu items. Close and configure the CTC PAL Autosampler. Open the same session. The RTLock and RTSearch menu items are gone. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: RUNCONTROL
One-line Description:
ADC: "Location" field in "Sample Info" goes blank after first method run.
Problem:
|
In "Method and Run Control" view of A/D online session, "Location" field in "Sample Info" dialog box goes blank after first method run. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: RUNCONTROL
One-line Description:
Headspace instr will fail to start if HeadSpace is used as the injection source
Problem:
|
The Headspace instrument will fail to start if HeadSpace is used as the injection source in GC Chemstation B.02.0x. HeadSpace as an "Injection Source" is now available beginning in ChemStation Revision B.02.01. However, the HeadSpace software, G2924AA Rev A.01.04, does not support this new injection source. If HeadSpace is used as the injection source, there is a failure to start the HeadSpace instrument. |
Temporary Solution:
|
The workaround is to use the "Manual" choice as the Injection Source (as previously). The G2924AA HeadSpace Revision A.01.05 corrects this issue. |
Fix Information:
|
This defect is fixed beginning in G2924AA HeadSpace Software revision A.01.05. |
Keyword: SAMPLE OVERLAP
One-line Description:
Overlapped injections omits run when using the same vials for front and back inj
Problem:
|
Made up a 3-vial sequence using both ALS injectors and the same vial sequence (1, 2, and 5) for front and back. In this case, the action should be: Run 1: Front: vial 1 Back: no injection Run 2: Front: vial 2 Back: vial 1 Run 3: Front: vial 5 Back: vial 2 Run 4: Front: no injection Back: vial 5 Enabled overlapped injections in the sequence parameters. The result was that the back injection from vial 1 was never made. The following result is shown: Run 1: Front: vial 1 Back: no injection Run 2: Front: vial 2 Back: no injection Run 3: Front: vial 5 Back: vial 2 Run 4: Front: no injection Back: vial 5 Even though vial 1 has not been injected in back a datafile has been created: "001B0101.D". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Printout of Partial Sequence table misses essential information
Problem:
|
The partial sequence dialog offers the option to print the run list. This printout does not contain: operator date/time information page number total page number instrument name |
Temporary Solution:
|
There is currently no adequate workaround available. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
The data file name in a sequence summary compound report is limited to 8 charact
Problem:
|
With ChemStation Rev. B.01.01 following issue has been reported using Sequence Summary: Using the Sequence Summary, Compound Summary option, the data file name within the resulted report is limited to 8 character. |
Temporary Solution:
|
A macro is availabe to fix this issue. Please contact your Agilent support. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
sample name of a run changed when reprocessing parts of a sequence
Problem:
|
A sequence of several runs has been used to acquire data, and the sample names have been assigned to the runs using the corresponding column in the sequence table. When now the sequence is to be reprocessed, but some lines are deleted from the table, the sample names are applied to different runs than during the acquisition if the data file naming is not mastered by the sequence table. |
Temporary Solution:
|
ChemStation provides the function "Partial Sequence" that allows the user to select only parts of a sequence with automatically assigning the original data file names to the runs even when in the original sequence the names are handled in the Sequence Parameter dialog. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
performance problem when many sequences and methods are present
Problem:
|
If many methods and sequences are present in the corresponding folders of an instrument, the following performance problem is observed: The first time after starting your computer when you load a method or the sequence table of a sequence, it takes a longer time until the corresponding dialog finally will appear. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
changing a plate in hypersequence table during leads to an error message
Problem:
|
When a hypersequence is running it is nevertheless possible to change the plate of the currently running seuqence. However, this leads to the following error message at the end of this sequence: "CP_hyper2:Parameter3:A value is outside the legal range". |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: SEQ
One-line Description:
Sample amount ignored for blank runs when entered from sequence table
Problem:
|
A sequence is reprocessed with the option "Use Sequence Table" checked in the Sequence Parameters dialog. When in the sequence table no vial number is specified (i.e. when the run is actually a blank run), a sample amount specified in the sequence table will not be applied to the run. |
Temporary Solution:
|
If you want the sample amount to be applied with this setup, specify any vial number for the run in the sequence table. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Sequence stops after approximately 1700 runs if "Print to Screen" is selected
Problem:
|
In case a sequence is configured to output all the single run reports to Screen, a long sequence (of more than 2000 runs) stops after approximately 1700 runs. |
Temporary Solution:
|
Do not print the reports to screen. -or- Disable this single Windows XP setting "Use visual styles on windows and buttons". This is how one can reach it: On desktop's surface (i.e. Windows background) right click on MyComputer -> Properties. There in the System Properties dialog on the Advanced tab click Performance Settings button. There in the Performace Options dialog on the Visual Effects tab deselect / disable the checkbox "Use visual styles on windows and buttons" down in the list and leave dialogs with OK. Have all ChemStations closed first for this setting to become helpful. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Method Name field blank in sequence table (in Data Analysis)
Problem:
|
In Data Analysis, load a sequence. From the reprocessing tools, load the sequence table. In any line, select the Method field, select "Browse...", but than press Cancel. Instead of falling back to the original method which was present before touching that field, the method field remaims empty. A warning is only displayed when you leave the table. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Dual injector system, exiting the sequence table always returns to the front
Problem:
|
In a dual injector B.02.01 system, when the customer saves the back injector in the sequence table and then reloads the sequence, it defaults back to the front injector instead of showing you the back injector. In version, A.10.0x, when you exit the sequence table while viewing the back screen, and you enter the sequence table again, the chemstation always defaults to the back. The customer wants the behavior to be the same with B0201 as A.10.0x. So, in a dual injector B.02.01 system, when you exit the sequence table you always return to the front. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Change of sample type during sequence acquisition is ignored
Problem:
|
If you change the sample type of a run (that has not yet been executed) of a running sequence, the change in sample type will be ignored. |
Temporary Solution:
|
Change the sample type after the sequence has been completed and reprocess the sequence data. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Default hypersequence Def_LC.hyp can be overwritten
Problem:
|
The default hypersequence Def_LC.hyp can be overwritten after editing. The user is not forced to save the hypersequence with a different name. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Front injector is not installed but it is still available in the sequence table
Problem:
|
Running on a 7890A Back Injector only. Only the Back injector is available as the Injector selection, however, in the sequence table, both front and back are available for sequence input. The front will take back injector vial numbers and will not reject them. The front injector position should not be shown or accept vial numbers since it is not configured. When only the front injector is configured, the back injector position will also be shown in the sequence table. If the back injector is not configured, do not use the back injector in the sequence table. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Must restart ChemStation for barcode reader availability change (7890A)
Problem:
|
If the presence of the barcode reader is changed while ChemStation is connected to a 7890A, the availability of barcode options in the Sequence Parameters screen does not change until ChemStation is restarted. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Sequence stops if vial number is 0 on an 1100/1200 system without error message
Problem:
|
If on an 1100/1200 LC system a sequence is run that contains a line with vial number 0 (e.g. a sequence that has been created for a 1090 system), the sequence stops at this line without an error message that indicates the root cause. The cause is only documented in the sequence logbook. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Filldown wizard for CTC Increment Directions mixes up row/column directions
Problem:
|
Create a CTC method and open the Sequence table Filldown Wizard. The three options for Increment direction seem to be mixing up the row and column for each selection such that they are creating a sequence that is the selection, but at a 90 degree angle from the selection. It sees 'rows' as A-G (short side of the rectangle); 'columns' as 1-14 (long side of the rectangle). For a VT-98 tray: Option 1 claims it will access vials from left to right, which should be A1-G1, according to their definition. However, it creates a sequence going from A1-A14, B1-B14, etc., front to back, front to back. Option 2 claims it will access vials from left to right in the first 'column', then right to left in the second, then left to right, winding back and forth. Instead, this winds back and forth, but front to back and back to front (A1-14, B14-B1, C1-C14...) Option 3 claims it will access vials from front to back, front to back across the 'rows'. Instead, it creates a sequence th at goes across each 'column' left to right (A1-G1, B2-G2). |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Problems running more than 422 sequence lines with CTC sampler
Problem:
|
In a 1200 system with CTC sampler, sequences will stop after 422 sequence lines. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Online session closes when copy/paste is used to build seq table
Problem:
|
Create a new seq from (DEF_GC.S) and add the first line to the sequence table. Copy and paste the next line causes the online session to shut down with no errors. |
Temporary Solution:
|
There are 2 workarounds: 1. Clear the clipboard in Excel. Go to Edit > Office clipboard. You should see the button to clear it. Then create the sequence table using copy and paste. 2. Close all the Office Applications before creating a sequence table. Clear the clipboard before closing the application. |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
Sample location not displayed correctly in Data Analysis with high plate number
Problem:
|
If you inject samples using a sampler that can handle more plates than the 1100/1200 well plate samplers (e.g. CTC sampler), the follwoing problem can be observed: When injection from plates with plate numbers larger than 7, Data Analysis displays a strange sample location, like e.g. "- 20479". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SEQ
One-line Description:
need more than 999 sequence lines
Problem:
|
ChemStation only provides 999 sequence lines. Howver in the context of e.g. a CTC sampler, more sequence lines are required. |
Temporary Solution:
|
Use the sequence chaining macro from UCL for LC ChemStation. |
Fix Information:
|
ChemStation B.04.01 SP1 will allow for 1200 sequence lines. |
Keyword: SEQ
One-line Description:
Copy line in GC back sequence table, method is empty for the copied lines
Problem:
|
GC Back Sequence issue: Setting up a sequnence with one line, specify vial, sample type and method. Copy this sequence line and paste it. The system creates the sequence lines, but the method is not copied across. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: SEQ
One-line Description:
Selecting Partial Sequence in Offline causes the ChemStation to close
Problem:
|
In Offline Data Analysis, the following errors sometimes occur when selecting partial sequence: GC GUI error, ChemMain error, and run time error. The ChemStation software will suddenly close when selecting partial sequence. |
Temporary Solution:
|
n/a |
Fix Information:
|
Fixed in Revision B.04.01 SP1. |
Keyword: SPECTRA ANALYSIS
One-line Description:
Apex spectra not correctly reported
Problem:
|
When storing spectra during peaks, the spectrum for the apex may be collected at the wrong point in time, depending on the detector peakwidth parameter. |
Temporary Solution:
|
The instrument hardware’s peak detection algorithm has to identify start, slope, apex, and end of a peak in order to be able to send the correct spectra to the ChemStation software. The results of this process are influenced by the sampling rate / peak width of the detector. The peak detection algorithm of the detector hardware performs best when c. 15 data points per peak are collected. In order to account for broadening of peaks at the end of the chromatogram use the Peakwidth option of the timetable. Peakwidth changes the filters used for peak-controlled spectra acquisition, but not the data rate of a chromatographic signal. |
Fix Information:
|
n/a |
Keyword: SPECTRA ANALYSIS
One-line Description:
unexpected question whether user wants to save spectra library with the method
Problem:
|
When there are unsaved changed both in the currently loaded spectra library and the currently loaded method and the user finally saves the method changes, a message comes up asking him whether he wants to save the library with the method. If the user acknowledges this message with Yes, the library will be stored in the method folder of the currently loaded method. This even happens if the method does not reference the library in the library search options or does not use library search at all. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: SPECTRA ANALYSIS
One-line Description:
changes value for Threshold in Spectra Options is not discarded on Cancel
Problem:
|
Any changes value of the Threshold in the Spectra Options dialog is not discarded on leaving the dialog with Cancel. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: SPECTRA ANALYSIS
One-line Description:
sample information of spectra library not automatically extracted from data file
Problem:
|
When creating a spectral library entry from an exisiting data file, the text in the Sample Information of the data file is not used to automatically populate the Info field of the library entry. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UNINSTALL
One-line Description:
RTL remains after B.03.01 ChemStation uninstall; cannot be uninstalled
Problem:
|
Install B.03.01 [317] ChemStation. Beginning with revision B.03.01, the Retention Time Locking (RTL) feature is included with Chemstation. After Installing Chemstation, from Control Panel, select Add/Remove Programs. The Agilent ChemStation program and Retention Time Locking (RTL) as shown as separate programs. Intermitently, after uninstalling ChemStation, RTL remains in Add/Remove Programs and all attempts to uninstall it fail. It just does nothing when you click on Change/Remove. If you uninstall RTL first (as you would with an add-on from revisions older than B.03.01), you cannot uninstall ChemStation. It does not advise of the reason, except to say that it cannot find SDSetup.mac. |
Temporary Solution:
|
Refresh seems to solve the problem. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Fraction collection module error message given at different Fraction Collector
Problem:
|
Using a system with two or three Fraction collection modules (but no recovery Fraction collector set) the first Fraction collector will show the message "Could not find a valid next position" even if that event occured on one of the other Fraction collectors. If a system is used as recovery fraction collection, the message is shown at the right module. |
Temporary Solution:
|
The graphical userinferface will give the right information about the event occured. In case this error message pops up, the user should watch the Fraction collector modules, to see which one is causing the problem. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Signal Task: Time reference lines only visible with 256 colors on Compaq bundle
Problem:
|
Compaq chemstation bundle PC EVO 510 only: Prod ID: X1155AV with Windows 2000, SR 2 or SR3 In Data Analysis signal Tasks the Time Reference Lines are not shown when selected. |
Temporary Solution:
|
The solution will be to change the hardware acceleration for the video card from the desktop properties. Beware system settings True color 32-bit and a resolution 1024x768. To perform the change: 1. right click on desktop --> select Properties tab 2. set colors to true color and resolution to 1024x768 à go to advanced button 3. select Troubleshoot tab à access to slid bar for hardware acceleration on the video card. 4. Set the hardware acceleration to NONE. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: USER INTERFACE
One-line Description:
Operator field in the Change access level dialog box retains only 29 characters
Problem:
|
When the operator name is changed in the Change Access Level dialog, only 29 characters are saved, but no warning is displayed, if more than 29 characters are typed in the dialog. |
Temporary Solution:
|
Specify operator name with less than 30 characters. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: USER INTERFACE
One-line Description:
instrument remains in running status after a diagnose test
Problem:
|
Sporadically it was observed that the ALS remains in running state in the Diagnosis view after running Column Thermostat test. |
Temporary Solution:
|
In case the problem occurs, terminate the test manually by Abort. |
Fix Information:
|
No fix is planned for this issue. |
Keyword: USER INTERFACE
One-line Description:
Fraction time table entries corrected by the biggest delay time
Problem:
|
A run with one more signals was acquired using fraction collection. In the chromatograms the fraction times are correctly displayed with the correctin by delay time of the detector applied. In the fraction table below the chromatograms the uncorrected fraction times should be listed because the table is not linked to a particular signal. However, the actually displayed times are corrected by the largest delay time in the signals. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
"EMPV Cleaning Procedure" displays misleading status
Problem:
|
When EMPV Cleaning Procedure for a preparative pump is performed, at step 6 (Test EMPV leak) the status remains "Waiting" even when "Continue" button is already available. |
Temporary Solution:
|
Press "Continue" button when it is available to continue with the EMPV Cleaning Procedure. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: USER INTERFACE
One-line Description:
Inconsistent update of peak detectors table in Set Up Fraction Collector
Problem:
|
If the "Peak Detectors" table in the "Set up Fraction Collector" is edited while the fraction trigger mode is "Off", only the changes for upper threshold are retained, while the edits for up slope, down slope, and threshold are discarded upon leaving the "Set up Fraction Collector" dialog. |
Temporary Solution:
|
Only edit the "Peak Detectors" table when the fraction trigger mode is "Peak-based". |
Fix Information:
|
No fix is planned. |
Keyword: USER INTERFACE
One-line Description:
Fraction Preview: Shifted marker in Preview
Problem:
|
Using the Fraction collector to define the upslope and downslope settings (peakbased trigger) for a loaded file the cursor is placed and the upslope value is taken into the peak detectors table. Sometimes the marker is not set at the position the cursor clicked to, the marker can shifted to right or to left position. |
Temporary Solution:
|
This is only a graphica interface issue. The correct value is taken where the mouse was clicked, and this value is taken into the table and used for fraction collection. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Datafile name in File information not updated for overlayed datafiles
Problem:
|
For ChemStation Rev. A.10.x following issue as been reported for graphical information. Using the overlay function for datafiles within the Data Analysis- Integration task section, the datafile information in the lower left corner are displayed when a signal channel is selected. Using this option the file information box will be updated with the correct information except the file name, which will refer to the first loaded datafile of the overlaid set. |
Temporary Solution:
|
The correct file name is displayed in the header of the loaded chromatogram. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Hardware related zooming issue
Problem:
|
Under the following issue has been reported using a Matrox Millenium G450 or G400 graphic card : Zooming several times into a Datafile by using only a small area of the y-axis strange veritacal lines might be seen in the Datafile. |
Temporary Solution:
|
This is a hardware issue and cannot be solved within the ChemStation. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Using "Print window" is not clear what is the active window to print
Problem:
|
Within different views of the ChemStation it is possible to have multiple items on the screen, now using the "print window" option not always the expected window is printed: E.g.: 1. load multiple signal, switch to single single view -- ALL signals will be printed, not only the selected one 2.With the chromatogram and integration items on the screen, it is not possible to define an active window |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Minimize Logbook option is not available
Problem:
|
When you open the Current Logbook in Method and Run Control view, the corresponding window shows the three standard boxes to handle the size. While the other two items are available, the Minimize box cannot be used. |
Temporary Solution:
|
Resize the window manually by using the mouse and drag the corner of the window. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
"switch off pump and lamp" question is coming even if alreay switched off
Problem:
|
When an online session of ChemStation is closed, the user always gets asked whether he wants to switch the column thermostat, pump and detector lamps - even when the user already switched off the instrument manually before. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Switching between OQ/PV to Data Anaylsis view impact the fraction table GUI
Problem:
|
Using B.01.03 and fraction colletion system, the fraction table in the Data Analysis view "select Fraction Task" can disappear when switching to OQPV context and back again to Data Analysi. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is intended for this issue. |
Keyword: USER INTERFACE
One-line Description:
in online plot it is difficult to differentiate between two DAD detectors
Problem:
|
In a system with two DAD detectors, e.g a DAD G1315B and a G1315C, in the online it is very difficult to differentiate which of the signals belong to DAD1 or to DAD2, respectively. |
Temporary Solution:
|
Display the Instrument Actualsto differentiate between the two DADs. |
Fix Information:
|
No fix is planned for this issue. |
Keyword: USER INTERFACE
One-line Description:
MultiMode Source is not listed as a possible detector for the OQ/PV
Problem:
|
In Verification view select either Injector Precision/Carry Over or Response Linearity test. In the setup for these tests only the following detector types are available: EI, APCI and APPI, while MultiMode Source is missing. |
Temporary Solution:
|
Execute the OQ/PV with customized verifications using the MultiMode Source. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Recovery Mode not updated in Instrument Actuals GUI
Problem:
|
Using ChemStation Rev. B.02.01 running a fraction collector in recovery mode, the Instrument Actual panel will still say "Recovery No". |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Incorrect status message of Chip Cube in case of lost synchronization
Problem:
|
Following issue has been reported using ChemStation B.02.01 running a Chip Cube module. If the LC tower is going into an error state and the sychronization of each module is lost, all LC modules will show an error , the Chip Cube instrument actuals will still indicate the Chip Cube in a working state. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: USER INTERFACE
One-line Description:
Manual injector use is not present in User Interface
Problem:
|
Following issue has been reported using ChemStation B.02.01 and manual injectors: In the graphical user interface, the injector is not labeled as "Manual" when in manual mode. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Sample info desciption for OQPV Fraction Collector tests contains symbols
Problem:
|
Following issue has been reported using ChemSTation B.02.01 OQ/PV in Verification, running enhanced Tests on the Fraction Collector: Creating a new verification file perfom the tests and define in Instrument Verification some Required vials the "Sample Info" of the Fraction collector tests mentioned tests show four bars (||||) instead of spaces in the description. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
System.NullReferenceException error may occur in ChemStation
Problem:
|
The Windows error System.NullReferenceException may occur during repetitive ChemStation operations (doing something > 1000 times). |
Temporary Solution:
|
This is a Microsoft Window XP SP2 bug. For more details please go to http://support.microsoft.com/default.aspx?scid=kb;en-us;319740 User will not use msprofile as much as testcase does (1000+ times). There also have a workaround available: WORKAROUND If this GDI leak is seriously degrading performance, you can turn off the new user interface theming in Windows XP. To do this, follow these steps: 1. Click Start, and then click Control Panel. 2. Click Appearance and Themes, and then click Display. 3. On the Themes tab of the Display Properties dialog box, click Windows Classic in the Theme list. 4. Click Apply, and then click OK |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
toolbars can only be configured when displayed in separate window
Problem:
|
Toolbars can only be configured (e.g. selection which icons are displayed) when they are dragged to be displayed in separate window. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
option to create folders from Preferences/Paths only available in Windows 2000
Problem:
|
Select View -> Preferences. On the Paths tab, press one of the Add buttons. In the upcoming dialog it is possible to create a new folder only with Windows 2000. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this problem. |
Keyword: USER INTERFACE
One-line Description:
wrong error message: pressure sensor not connected
Problem:
|
Using Firmware A.05.11 running with ChemStation B.01.03 the following has been reported: in case of a defective pressure sensor a wrong error message is displayed: Instead of the error message "invalid pressure signal", the message " pressure sensor not connected," is coming up. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
pressure signal plot for the PrepPump is missing in Online Plot
Problem:
|
Using ChemStation B.02.0x the pressure signal plot for the PrepPump is missing in Online Plot as soon as the user switches to the Diagnosis view and back again. 1. In Method and Run Control online plot view the pressure signal. 2. Switch view to View - Diagnosis: pressure signal plot present 3. Switch back to View - Method&Run Control: no pressure signal plot present |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Pump timetable of the PrepPump not giving Solvents for selection in the display
Problem:
|
Following problem has been reported in ChemStation B.02.01 using Prep Pumps in the system: There is no “Solvent” in display of Set up Gradient dialog box of the Prep Pump. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Error Fetching CP Variable observed sometimes when starting the chemstation
Problem:
|
Occasionally, when the ChemStation is started or shutdown, these errors are observed: “FetchCPVar Cannot talk to Application” “Error Fetching CP Variable _GUIFInjUpperVial” “Error Fetching CP Variable _GUIBInjLowerVial” “Error Fetching CP Variable _GUIBInjUpperVial” |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Splitless Mode - GC displays 'Not Ready" - Chemstation displays "Ready"
Problem:
|
There is a disagreement between GC and Chemstation Status for Splitless Methods with regard to Prep Run The chemstation status should say: "Splitless Inlet Waiting for Prep Run" and the "Not Ready" should be in Yellow for example The status is confusing. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Function keys not displayed on screen
Problem:
|
Since revision B.02.01, the available function keys are no longer displayed in Method and Run Control view. This affects both the default function keys and additional function keys introduced via the SetFKey command. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
Initial Screen Window Size is not kept
Problem:
|
The Initial Screen Window Size can be changed randomly if the Initial Screen Window Size is set to Normal and then the Chemstation is closed when iconized in the taskbar. The Chemstation.ini will have the WinSize value = Min and when the Chemstation is started, the error occurs. If the Chemstation is closed when the ChemStation window is maximized, then the WinSize key will be set to Normal and no errors occur on start up. So, if the ChemStation is iconized to the taskbar and the user right-clicks on the icon to close the chemstation, the autostart Macro Failed, error# 999 will occur when starting the Chemstation. |
Temporary Solution:
|
In Chemstation.ini, if the WinSize value = Min, change the value to Normal before starting the Chemstation. [PCS,1] InstType=gcoffline InstName=Instrument 1 WinSize=Normal Use the Configuration Editor to set the Initial Screen Window Size to Normal. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
7890A - can not open online/offline window from the Taskbar
Problem:
|
n/a |
Temporary Solution:
|
Open by right-clicking on the Chemstation in the Taskbar and select Restore. |
Fix Information:
|
Fixed in Revision B.04.01-SP1. |
Keyword: USER INTERFACE
One-line Description:
7890 - view gets smaller when minimizing and restoring Method and Run Control
Problem:
|
With the 7890 method and run control view selected with instrument diagram, Chemstation status, online plot, and GC status enabled, when you select Instrument Diagram, then iconize and restore the view multiple times, the window looses about 1/4 of an inch off the bottom each time. After 10 or 12 times the view is only half the height. |
Temporary Solution:
|
Workaround is to drag the ChemStation user interface back to size manually or have the chemstation screen maximized. |
Fix Information:
|
Fixed in B.04.01-SP1. |
Keyword: USER INTERFACE
One-line Description:
7890A - Agilent GC Status doesn't show selected.
Problem:
|
With the 7890A method and run control view selected with instrument diagram, ChemStation status, online plot, and Agilent GC status enabled, the ChemStation Status and the Agilent GC status do not indicate in the title bar (color change) when selected. Instrument diagram and on-line plot do work correctly. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
ChemStation hangs when user enters a command while busy indicator is on
Problem:
|
When the user enters a command in the command line, while ChemStation is busy and displays the corresponding indicator, ChemStation will hang up. In this state, ChemStation has to be terminated via TaskManager. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
network datapath not available in ChemStation Explorer after network outage
Problem:
|
When a network path has been configured as data path in the Preferences dialog, this data path will be available in Data Analysis view in the ChemStation Explorer. After a network interruption and following restoration, the network path is displayed in ChemStation Explorer again, but it can not expanded anymore to access the data. |
Temporary Solution:
|
Close and restart ChemStation. |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
HeadSpace software error box is not shown until the HeadSpace SW has the focus
Problem:
|
Headspace software error box is not displayed until the HeadSpace application has the focus. The user is not shown the error box until selecting the Headspace software user interface. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: USER INTERFACE
One-line Description:
ChemStation displays -1.0 during CTC cycle process pre and post run
Problem:
|
ChemStation B.04.01 CTC A.01.04 During the CTC process cycles of pre and post run, ChemStation Elapsed time is showing -1.0 This is not while the GC is in a run. Set up a CTC run with pre and post run cycle activities. (Prewashes and Postwashes) Run Method. During the pre run before the GC starts, the elapsed time will show -1.0 After the GC run is completed, and the Post run CTC events begin (post washes), the GC elapsed time will show -1.0 |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Hyperseq continues running between multiple sequences for one plate after stop
Problem:
|
If a hypersequence that contains of several sequences for one plate, "Stop Hypersequence" does not stop the hypersequence after the current sequence, but only after all sequences on the plate are completed. |
Temporary Solution:
|
Use "Stop Sequence" to manually stop each single sequence running on the plate or use "Abort" directly after completion of the current sequence. |
Fix Information:
|
There is no fix planned for this problem. |
Keyword: UTILITIES
One-line Description:
B.01.01 and PC Anywhere is giving conflict
Problem:
|
Installing ChemStation Rev. B.01.01 ChemStation on a system using Symantec's PC Anywhere version 10 following error messga come up during starting the ChemStation: "Entry point not found in util.dll." PC Anywhere and the 32bit ChemStation software have a dll with the same name (util.dll). |
Temporary Solution:
|
Symantec PC Anywhere is not supported using ChemStation Rev. B.01.01 Renaming the PC Anywhere's dll (or deinstalling the PC Anywhere software) allowed ChemStation to load. Path information: C:\ProgramFiles\Symantec\PC Anywhere |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Excel workbook issue with "special links" and chemstation.xls reports
Problem:
|
With ChemStation Rev. B.01.01 and Excel following issue has been reported: The "paste special link" in Excel is not working immedeatly for ChemStation created linked .xls files: Conditions: Creating a ChemStation report using the "print to file" option in specify report a report01.xls file including all result information is created. Opening this file and 1. create a "new" excel workbook 2. copy the line of interest in the chemstation report01.xls and paste that information into the new workbook using the "paste special", "paste link" function in Excel/Edit. Save the new workbook under a specific name. 3. Close Excel 4. Open the new created workbook: a message appears and informs the user that this Excel workbook is linked with the report01.xls file and if this link should be executed: Answer YES 5. The system comes back telling: Unable to read data. |
Temporary Solution:
|
The following workaround can be used: Open the ChemStation report01.xls file, than save it and close the file. Now the link will be executed. For audit reasons it would be a possibility to 1.print the excel report before and after saving the file in excel, to ensure that no changes have been taken. 2. save the excel file under a different name. The link issue will be solved due to saving the file. In addition the original file will still be available for comparison. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: UTILITIES
One-line Description:
wrong pressure description using Japanese fonts
Problem:
|
Using english ChemStation B.01.01 and English Operating system, but changing the fonts to Japanese the values in the e.g. pressure fields will be set to a strange value. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Would like to be able to view LC/MS fraction and spectra in same View
Problem:
|
Some customers have asked for the ability to view fraction information in the ChemStation’s Data Analysis Spectral View. This way they can see both the start and stop times of their fractions, and select spectra from the peaks. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
XML Import: Import of LimsId fails if sample amount has been set in import XML f
Problem:
|
Using ChemStation B.01.01x following issue has been reported using the XML functionality: As soon as a Sample Amount is predefined in the XML import file, the import of LimsId fails during "import worklist". |
Temporary Solution:
|
The problem is only seen using a comma instead of a point in the number section Sample Amoung: Because the XML file gets converted into CSV-file (literally COMMA SEPARATED...) the values for Sample Amount which contain "," (e.g.: "274,42") will break the structure of the file and confuse the parser engine. So the values have to be setted using a point. or After the import of the XML worklist the sequence table need to be checked and the Sample Amount need to be added manually. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: UTILITIES
One-line Description:
EMF files exported from ChemStation to Powerpoint are oversized
Problem:
|
Inserting Chemstation *.emf files created via printing reports to file into other applications leads to oversized images. The pictures have to be resized afterwards. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
no annotation or move annotation in 3D overlay window possible
Problem:
|
Following issue has been reported using the 3D overlay window in ChemStation B.01.03.: In the 3D overlayed moded It is not possible to 1. add annotations 2. move annotations |
Temporary Solution:
|
Following workaround does solve the issue: Both issues can be solved, when the chromatogram is ins “overlayed mode”,”display each in full scale”. Only than go for the 3D overlay mode. If this is not working, select the “draw line” tool (3rd tool in the annotation list on the right site, to be enabled by Grpahics tool bar, Annotations) and click into the 3D overlay screen, than change to the e.g. the annotation item and the annotations can be written . |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
OQ/PV test Injector Precision test show pass instead of failed
Problem:
|
Following issue has been seen executed the OQ/PV test Injector Precision on a micro system with a 20ul/min sensor, using ChemStation B.02.01: If the measure and calculation of Carry Over Area and Height precision result in negative values, the test is shown as passed. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Holmium test passed although hardware fails
Problem:
|
When an hardware error occurs during execution of the Holmium test, the Diagnosis view will nevertheless display the results from the last time the Holmium test has been successfully. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Cap. Pump Flow Sensor Calibration required pump switched on
Problem:
|
Following issue has been reported using ChemStation B.02.01 performing the flow sensor calibration test in Diagnosis: If the pump is not switched on while starting the the Capillary Flow Sensor |
Temporary Solution:
|
Ensure to switch on the pump prior running the Cap. Pump Flow Sensor Calibration test. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Setup window for modules grey out after performing OQPV tests
Problem:
|
Following issue has been reported for some OQPV tests running on ChemStation B.02.01. After closing the a performed OQPV test, the setup dialog box of the used module might greyed out. |
Temporary Solution:
|
If the problem occurs, please load another method, e.g. default method and all set up dialog boxes are available again. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
not possible to open a Purify study when the Purify Data Base Path is set to C:\
Problem:
|
If the Purity Data Base Path is set to C:\ (Options -> Set Data Base Path), the following error will occur when trying to open a study: "Critical error 52 in frmStudyOpen.Form_load Bad file name or number". Afterwards Purify crashes. |
Temporary Solution:
|
Do not set the Data Base Path to C:\, but use any folder on C:\ instead. |
Fix Information:
|
No fix is planned for this problem. |
Keyword: UTILITIES
One-line Description:
display problem with zoomed chromatograms copied to clipboard
Problem:
|
When a chromatogram is zoomed in the ChemStation and is copied to clipboard in this state, it can be copied to e.g. Microsoft PowerPoint. It will be displayed correctly. However, if you ungroup the elements of the exported chromatogram, the chromatogram will be displayed fully again. Only the part of the chromatogram that been zoomed into is shown inside the chromatogram window. |
Temporary Solution:
|
n/a |
Fix Information:
|
This defect will be fixed in revision B.04.01 SP1. |
Keyword: UTILITIES
One-line Description:
Verification: unit for RID noise values
Problem:
|
When the Noise and Temperature Stability test for an RID detector is set up and the user enters the limits for noise values, the unit is given as mAU, but it should be nRIU. The same problem is also observed in the report. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Extracted Chromatograph changes when setting Bandwitdh and exporting
Problem:
|
Following problem has been reported using the isoplot in ChemStation B.02.01/B.02.01 SR1 to extract signal to Data Analysis. The selected extracted signal in the isoplot is reduced by one nm as soon as a Bandwith is set. This reduced signal is than exported to Data Analysis. |
Temporary Solution:
|
n/a |
Fix Information:
|
This behaviour is correct. Because not every wavelength is inside the library the closest avaible one is choosen. Depending on the acquired spectras and on the choosen bandwidth not all wavelength are possible. |
Keyword: UTILITIES
One-line Description:
1100 Diagnosis: Draw action performs red message
Problem:
|
Following item has been reported on ChemStation B.02.01/B.02.01 SR1 using the Autosampler tests in diagnosis view: Performing the action DRAW or PLUNGER HOME in the Injector steps, the action icon turns red under the following circumstances: Entering directly a volume 100µL the action icon turns red. |
Temporary Solution:
|
The problem is only graphical nature. Incrementing the draw volume by steps of 10µL till getting 100µL, there is no problem in the User interface. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
K Prime may not be calculated using void volume
Problem:
|
Perform a run in ChemStation Rev. B with the column information set, and create a performance report: If a Void Volume is specified in the column, you ahve to take care to specify a void volume that corresponds to a void time that is within the actual run time of the method. Otherwise, K Prime is not calculated. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
zoomed peaks may be printed incompletely on reports
Problem:
|
For some reports printed with various Printer drivers using ChemStation Rev. B following problem has been reported, printing a zoomed chromatogram: If one peak is very big and the user is zooming into the smaller peaks, the big peak might be printed incompletely. |
Temporary Solution:
|
The problem is printer driver related, using the printer driver LJ 4200 PCL 5e or the Postscript driver, the problem is not present. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Annotation Menu disables some of the Graphic, Signal options
Problem:
|
Following item using the Annotation Menu in ChemStation B.02.01 SR1 has been reported: As soon as the annotation menu is opened once, the annotation menu settings are the master of the graphics settings used as well in Graphic, Signal options. Settings defined in the annotation tool set are used. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Wrong compressibility setting in ChemStation when using Handheld Controler
Problem:
|
Following item has been reported using ChemStation B.02.01/B.02.01 SR together with a Instand Pilot Handheld Controler: Defining a setting for the solvent compressibility calibration in the ChemStation and then change the value using the Handheld Controler "Instand Pilot" the Auxiliary dialog checkbox "use enhanced comp. calibration" is still checked afterwards in ChemStation. The correct value for the composition, set using the Instand Pilot, is shown (grayed out) in the edit field. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Use of external contacts board on 1367C injector no binary output possible
Problem:
|
Following problem has been reported using the external contacs board in a G1367C injector. Selecting the "contacts" option in "more injector" and select "use BDC port for" "Binary Output" . After pressing "OK" the following error mesage occured: "The Parameters could not be transmitted correctly! Please re-check your settings. " |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Invalid fraction start location
Problem:
|
Following issue has been reported using fraction collection on ChemStation B.02.01 : If the first sequence table line is set up a reserved location for fraction collection, there error message "invalid start location" is coming up. |
Temporary Solution:
|
n/a |
Fix Information:
|
No fix is planned for this issue. |
Keyword: UTILITIES
One-line Description:
Print report to XLS file strange characters are present
Problem:
|
Generating XLS reports in ChemStation B.02.01 SR1, the generated file REPORT02.CSV contains two strange charatcers whem loaded with Excel. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Purify: sample description only once by wizard
Problem:
|
Following issue has been reported using ChemStation and Purify Add-On software: When creating a new studies it is possible to add an information in the "Description" field. Setting up multiples studies based on the same original study with various descriptions, the sample in general get the description of the first study assinged. The samples in unused vial positions will get the new sample description . |
Temporary Solution:
|
Please specify or change the sample description in Study List for each sample and not in the general setup. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Started sequence with wrong vial position after changing trays
Problem:
|
Following issue is been reported using the Micro ALS on ChemStation B.02.01/B.02.01SR1: After exchange a 100 vial tray with a 15 vial tray by inserting the 15 vial tray at right or left position, than then running the sequence using the tray on the left position. An error message "location: vial must be in.... range " occurs, if the vial position is set to higher than 15 in sequence line. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
zooming reset when copying to clipboard
Problem:
|
Following problem with zooming has been reported using ChemStation: If the settings in Data Analysis, Graphics, Signal Options, Multi-Chrom., are set to "seperate" and "each in full scale" , the zoomed file is set back and the full chromatogram is exported. |
Temporary Solution:
|
Ensure to set the settings in Data Analysis, Graphics, Signal Options, Multi-Chrom., Scale to "all in same scale", the zoomed file is exported. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
No > 10 is not accepted as vial number for Diagnosis single step tests for AFC
Problem:
|
The following problem has been reproted for ChemStation B.02.01 using in Diagnosis the Fraction Collector Single Step: If move to Location is set for Vial 1 - 9, the test is executed. If Move to Location is set for higher vials the error ‘Location not Valid’ error occurred, entering number above 10. |
Temporary Solution:
|
Please use the required syntax: Vial 1, Vial 2,...., Vial 10, .... |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Excel Seqence summary macro is failing
Problem:
|
The folliwng problem has been seen in ChemStation B.03.01 printing to the specific excel sequence summary template HPSEQ00 Template using a post-sequence macro. The macro is not executed correctly, no report is created. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Prep-Pumps online plot signals need to set again after changing views
Problem:
|
All Prep pump signals disappear from online plot when switching from Method and Run Control View to Diagnosis and back to Method and Run Control. G1361A A.06.04 x2 G2260A A.06.04 G1365B A.06.04 G1364C A.06.05 This symptom is seen only when switching to Diagnosis view. Switching to other views (Data Analysis, Report Layout, OQ/PV) does not result in this problem. |
Temporary Solution:
|
Reselect the Prep Pump Online Signals again. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
cannot load batch method, if method (on another drive) is specified
Problem:
|
Following issue has been reported using batch menu in ChemStation B.02.01 and higher: Loading a batch . b , it is possible to select a method to be used with batch. The user can pick a method, and the method is than loaded together with the batch file. If in Data Analysis a method is currently loaded on the e.g. D drive (methodA.m) , and the user select a method on the C drive (methodB.m), the system is NOT able to load the selected method. The system is loading the method from the sequence container. |
Temporary Solution:
|
In the Data Analysis view, load a method which is in the same drive and directory like the method you want to pick for the batch view, and than it is possible to load a method from another drive. |
Fix Information:
|
No fix is intended for this problem. |
Keyword: UTILITIES
One-line Description:
ChemStation crash during MS data AIA export to network drive
Problem:
|
Export of MS data to AIA format directly onto network drive crashes ChemStation. Afterwards ChemStation cannot be restarted, and the ChemMain.exe process has to be terminated in Windows Task Manager. |
Temporary Solution:
|
Export the AIA data to a local drive and transfer them to the desired server location later on. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
English Acrobat Reader install package on ChemStation CD 2 not working
Problem:
|
Installation packages for Acrobat Reader are provided on ChemStation CD 2 in English, Chinese, and Japanese. However, it is impossible to install Acrobat Reader with the English package. Installation fails with error message: "This program is used internally by PackageFromThe Web. It should not be executed directly." |
Temporary Solution:
|
Download Acrobat Reader from Acrobat webpage. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
link to the base reference file IQTREF.XML on IQT Report not working
Problem:
|
The link to the base reference file IQTREF.XML on IQT Report is not working. |
Temporary Solution:
|
The file is located at \chem32\core. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
Modified or corrupt base reference file IQTRef.xml causes crash of IQT Report
Problem:
|
A modified or corrupt base reference file IQTRef.xml causes a crash of IQT Report tool. |
Temporary Solution:
|
n/a |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
with missing base reference file IQTXref.xml the IQT is still reported as passed
Problem:
|
If previously a sucessfull IQT was performed, a further IQT Report will still show the result as "Passed" in case the base reference file IQTXref.xml was deleted. The previously generated report is shown instead of a new report. |
Temporary Solution:
|
By the date and time stamp the user is able to detect that the report originates from a previous run of the IQT Report tool. |
Fix Information:
|
n/a |
Keyword: UTILITIES
One-line Description:
problems with editing ChemStation .emf files in 3rd party applications
Problem:
|
When opening .emf files from ChemStation (created via .emf file ouput of the report) in certain 3rd party applications, the .emf graphic will not be displayed correctly. The chromatogram is displayed in much larger scale than the axes etc. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: UTILITIES
One-line Description:
IQT Report may fail after switching to Diagnosis with invalid file dgmsdst.ini
Problem:
|
After switching to Diagnosis view, IQT Report may fail with the following file reported as invalid because of checksum mismatch: \chem32\lc\800\dgmsdst.ini This problem occurs with preparative systems. The change in the dgmsdst.ini causing the checksum mismatch is correct behavior. |
Temporary Solution:
|
n/a |
Fix Information:
|
This problem will be fixed in revision B.04.01 SP1. |
Keyword: UTILITIES
One-line Description:
Chinese/Japanese ChemStation: cannot import .csv file to sequence
Problem:
|
Japanese or Chinese Excel will by default save .csv files in ASCII format. ChemStation Sequence Import requires the .csv files to be in Unicode format. |
Temporary Solution:
|
Open the .csv file from Excel with Notepad and save it as .csv file (coding: Unicode). |
Fix Information:
|
No fix is planned for this problem. |